Great customer service…read more Knows what they are doing. I'm glad we have them in the area to service my bike. Entire fam uses Trek.

First rate bike techs. Very fair pricing and very knowledgeable technicians. Do take a minute to…read moretour the showroom but leave a lock your wallet as the new bikes are expensive.

Four of us rented e-bikes, for a ride on the Centennial Trail. They were so helpful and patient…read moreteaching us to use them and the bikes are very well maintained. We definitely recommend the folks at Coeur d'Alene bike Company! Hope to try out their shop in Kellogg next time.

If they don't have what you are looking for, they will order it in. The people working there were…read morebicyclists so they knew what they liked and shared their knowledge. Great culture & customer service and they were young people which was refreshing.

They are very knowledgeable about E-Bikes. I try to do all my own maintenance and improvements but…read morewhen I had a problem, I went to them and they gave me great advice how I should progress. I thank them for that and will consider them again.

I have been in many times and have always received excellent service and advise. Service has been…read morefriendly and wait time has usually been good.

Bike was promised to be done on a Thursday, come Monday it's still not done, I called, he said 2…read moreo'clock, so I went in and he still hadn't touched the bike yet. Waited my whole day off for the bike to be done and now I gotta take it somewhere else. False promises = upset customers. I don't have off all week to wait to pick up a bike. I can't tell you how much we wanted to like the place.

We are visiting family and are out of state. My son broke his seat post clamp at Beacon hill. The…read morerails to his seat were also bent. Instead of trying to sell me some 100 dollar seat post and clamp like most large bike shops Paul instantly tried to fix the problem! He tried using tools and his vice grip but with no avail. He then found an affordable seat that would work for my son. My son needed a top seat clamp since his exploded and Paul tried looking through all his parts. He couldn't find one so he was kind enough to take one off another seat post. Paul could tell we really wanted to get back on the trails and was very affordable and friendly. He went out of his way to make our day!!! Thank you for assistance Paul!!!

I just bought my first ebike. I'm so excited. They helped me go over all the features and answered…read moremy questions thoroughly. I can't speak to bike repair or purchasing accessories, but my experience buying a new bike was top notch. Thanks so much!

Bought a couple Velotric Discovery 2 Ebikes thanks to Josie's helpful knowledge we are absolutely…read moresatisfied. 1st ride 24miles and battery did not dip past 86%. Thank you!

Gary did a fantastic job fitting us for just the right recumbents. We could not be happier with…read moreGary's selection and his service. I get compliments on my bike every time I ride it.

I called this shop to ask for help with my new trike derailer , they were awsom and set it up for…read morefree .

Mac and Bill went beyond typical customer service and made our rental top notch. We used the bikes…read morefor two half days, and they were willing to work with us on timing. Bikes were set up nicely, car instructions were given, and suggestions as to where to ride. We look forward to working with them again.

Took my bike that has been only ridden about 100 miles due to some rear end noise. Tech said they…read morewould check it out. Told me it needed new brakes. $405 later I have a bike with new front and rear brakes and the bike noise changed zero percent and they said the motor was malfunctioning. feeling scammed.

TL;DR: Solid dudes, quality service, affordable pricing, excellent vibes! They've definitely earned…read moremy trust and loyalty, which is not something I give lightly. I've only been mountain biking for maybe 10 months and have stumbled through everything with little to no direction besides random google searches. I know next to nothing about my bike besides how to stay on it (most of the time) and they've been super patient with answering all my newbie questions without making me feel dumb for asking. I've never felt over sold and even when I couldn't cover an upgrade I wanted at the first service, Josh still got stuff ordered and my bike prepped for when I was ready. They get me in quick, get work done by the promised time, and are very easy to work with. One of the things I am most stoked about was switching to tubeless but my tires weren't compatible and I'm clueless about shopping for pretty much anything bike related so I had to just blindly trust that they'd hook me up with the right stuff. I am SO happy I did because the improvement was immediately noticeable and I'm way more confident leaning the bike now that I don't have to be afraid of it sliding out from under me. In my experience, purchasing something blind and actually getting something that exceeds your expectations doesn't happen often these days and I think it speaks for their honesty and knowledge. I've also been on a couple of their shop rides and Morgan (and the rest of the group too) has done an awesome job making me feel welcomed and introducing me to local trails. It just shows how much they care about fellow cyclists and want to encourage everyone to get out there, feel supported, learn, and have fun.