Long overdue review... I have toured and trialed many salons…read morein the Santa Cruz area, not dead set on any one salon until Diva nails. Now, I only come here. They are so welcoming, super flexible, and most importantly do an amazing job. I work with my hands a lot, so durability and strength is so important for me. My nails grow out long before they chip. They always have fun new seasonal colors and trends. 10/10 stars

Called and made an appt, arrived and they had me wait 45 minutes. I only waited because I had an…read moreevent and needed my nails done. Upon my mani being started, my manicurist kept getting up to inspect other manicurists jobs they were doing for other clients and stepping to help file, shape, etc. bouncing back and forth between me.. and overseeing them. WTFFFF. My mani took about 40 minutes because of that and on top of that, I did not get a bowl of water to soak my hands in to soften my cuticles. Sooo because prep was horrible, the following day, my gel started lifting. Avoid, do not waste your money.

Kelly is sweet and a very good manicurist. Steady hand and…read moregood quality manicure! She does all the right things

I was visiting Santa Cruz from out of town and needed a fill. I called Perfect Nails and was able…read moreto get an appointment the same day. I was so happy with my nails! They look wonderful! I only wish I could continue to go to Perfect Nails, but I will definitely go back when I'm in the area!

I was debating writing this, I haven't had this bad of nails in a very long time. I had scheduled a…read moregelx and had to reschedule, I quickly agreed to the new date and didn't realize that it rescheduled to just gel, which I take accountability for not completely reading the full message. She worked around it and called her boss (next client) to see if she could come a little later. My baby was with me due to unforeseen circumstances and it was a little awkward. The owner showed her a Barbie doll and was helpful toward that situation. My nails she messed up on didn't put the bonding glue on a nail and continued. They seemed fine till I left and noticed 2 of the nails completely crooked and when messaged about it she said she adjusted the tip for nail bed and Is out of town and to file it cause that's what she would do. My other fingers were straight, never had a problem before. It was on a Friday and by Monday a couple of the nails were falling off and broken. I don't do much with my hands so for 80$ nails and 20$ tip, to fall off within less than 3 days isn't great. I have paid way less and they lasted longer and looked better and if not they would have me come back in and take off the nail and re-do it. A second one split 5 days in, they looked rushed and not put on correctly

I booked an appointment with Phoebe at Prism Beauty for a pedicure…read more It is very easy to book an appointment through Prism's website. You select your service, any add ons, artist, day, and time. I scheduled for a Friday, but the artist later texted me to see if I could change my appointment time. I couldn't, so we scheduled for a different day, which was not a problem. There is a $5-$10 price difference between booking with a "senior" or "junior" artist for nail services. I think Prism should reconsider that policy because labeling someone a "junior" artist makes you think you are getting someone who is less experienced or won't do as good of a job and I don't think that is true at all, especially on a basic pedicure or manicure. Prism Beauty is on the corner of a busy main road (Capitola) and a residential street (El Dorado). They do not have a parking lot, so you have to find a spot on the street. When I went, there was nothing available on the residential street close to their building, but I found a spot a little further up the main road. Parking isn't a deal breaker, but definitely give yourself extra time, just in case parking is scarce. When you walk into Prism Beauty, there are manicure stations to your right, lash beds to the left, and two pedicure stations straight ahead. The pedicure stations are on a raised platform with an additional step up to the platform. There is no hand rail from the floor to step nor the step to the platform. If you have any physical disabilities or balance issues, it could be tricky. I would call ahead to see if they have an alternative if you want a pedicure and think the step up would be problematic. I am sure they would also lend a steadying hand if needed. Phoebe was setting up when I walked in. She addressed me by name and was welcoming. She told me to come up and have a seat. I asked if I should choose a color first, but she said she would bring me my options. They have a basket with all of the color options. Reds, pinks, purples, blues, etc. are bundled together, so you can easily find the color family you want and then a specific color. I chose a color, but when Phoebe went to look for it, no luck. She came back and said they have some colors only in gel and the color I chose was one of them. I picked another color, but she said she would also look for something similar. She brought two colors she chose and one was close to what I wanted. I was satisfied, but I did think it would have been easier if I just looked at the polish wall and picked one, since the samples can be misleading in terms of availability. Prism uses pedicure "kits" that come with a scrub, mask, and massage lotion. Phoebe also cleaned up the cuticle with an electric "sanding" tool and used a disposable scrubbie cube on my feet. My feet feel soft. I still have some dry skin on the sides of my outer toes, but they are much improved and look good in open-toes shoes. I paid extra for nail art. I like to get polka dots on all of my toes. My husband is always amused by my polka-dot toes. He judged these dots to be good, but not the best I have had. He pointed out that others have varied the size of the dots to cute effect. These dots are on the small side. Phoebe chatted with me a bit, but I had to initiate most of the talk. The artists working at Prism are clearly friends and the other clients who were there and came in were obviously regulars. They were all talking with one another. I was the outsider. It would have been nice if they had asked me more questions to draw me in, even simple things like if I live nearby or how I found their salon. Overall, I got a very nice pedicure at Prism. I would go back, but I would be very cautious about the days/times I booked due to traffic and parking. I have been trying to find a new nail artist because the person I went to for over ten years moved away from the area. I have tried four places. I would rank Prism #2 of the four for overall feel and outcome, but they win in terms of ease of booking.

Long overdue on this review !! Fatima made my nails fabulous!! They lasted for 2 weeks with no…read moreissues. First time with gel extensions. She was so kind and professional. Would definitely come back :) the appt app was easy to deal with too ! Thank you for pampering me

Really happy with my nails. Fatima did an amazing job, and my nail art is super cute! She repaired…read morea couple of nails, and they are perfect. I asked for art and told her to do whatever she wanted based on a picture of my dress and she nailed it (pun intended). They're smooth, even, she did a great job on my cuticles. They're super comfortable and wearing so well. I will be back when I'm back in town.

Terrible customer service. They cancelled the appointment on the day of the appointment via email…read more No phone call or text. I wasn't checking email but happened to since I arrived to the appointment early. I called to speak to the owner and got their voicemail.

Lien is amazing! Her work is top tier, really clean and meticulous…read more I showed her an inspo pic and we tried the Otka gel polish brand and they came out wonderfully. Thank you Lien!