We are floored, but only by his bizarre behavior.
Claiming to stand by his products & installation, at the first sign of us not being happy with the install, he refused to fix the issue. We took to online reviews since he wouldn't make it right, and he showed up at our door unannounced on Sunday, pounding and ringing the doorbell saying that he was going to sue us for defamation of character if we didn't remove our reviews. He obviously doesn't know the legal definition, but in good faith hoping to resolve the problem, we removed our reviews, except from Angieslist because when they asked why and we told them, they actually said that's a breech of his agreement with them to threaten any client for leaving a negative review. So, as long as he won't work with us to make this right, all reviews are back up. How crazy that a simple request to fill in grout where it is missing before we move our furniture back in would lead to such an overreaction on his part. Has this guy no conflict resolution skills or just no concept of good customer service? Does he threaten to sue everyone who's unhappy with his bogus satisfaction guarantee? If you have any complaints, you may end up with pounding on your door and empty threats of litigation. So, just beware, there may be a reason you see more good reviews than bad. We shouldn't have to grout any part of our floors after paying him for tile installation. We just want our tile grouted, dude. Get over yourself.
Oh, and the thinset and grout slop all over the freshly painted walls, fast food trash, stinky banana peel on my counter, and empty beer bottles your subcontractor left behind were unacceptable. If they were sober, maybe they would have remembered to grout and clean up after themselves like you repeatedly promised they would. Pristine is the word you used to describe how they would leave our house. Or was it pigsty?
Twitter account shows Get Floored linked to BBB and STG Chamber of Commerce, but we can't find him on the BBB or the CoC website. Is this a joke? read more