Worst birthday party venue experience ever.
From the moment we arrived, the experience was disappointing. We were initially seated in the toddler area, and the website allows you to pay based on the number of jumpers without making it clear that seating is apparently only provided for the children jumping--not for parents or other guests. Thankfully, an employee was able to move us to a larger table.
We ordered two pizzas for $20.99 each and two "sodas" for $4.99 each. What we received were two Sam's Club 2-liter bottles. Then, when we were expecting our pizzas, we noticed a Papa John's delivery driver leaving the building. My husband went outside to speak with the driver, and sure enough, it was our pizza. We were told that the employees had refused to sign for the delivery.
This was especially frustrating because the venue charges a $50 outside-food fee, yet the pizza we purchased directly through them was being supplied by Papa John's for a total of $25.99 (as we got the receipt from the driver we had to chase down in the parking lot)
At that point, we asked to cancel the party. The employee contacted the manager, who refused to speak with us directly. Instead, we were told that we "don't just get to complain and cancel." The manager then proceeded to review the cameras and told us that our party had wandered "too far" from our assigned table--even though we were in a completely empty section of the building with no other patrons around. We were essentially expected to remain seated at our table rather than mingle with our own guests during a birthday party. The reason given that they would have to "clean the area again" and had just cleaned it.
The entire experience was so poorly managed that it honestly became laughable. The lack of customer service, transparency, and basic hospitality was incredibly disappointing.
This was, without a doubt, the trashiest birthday party experience I have ever paid for. If negative stars were an option, I would absolutely give them, in particular to the manager Aaron who didn't even have the decency to speak to us.
The poor employees even appeared embarrassed on behalf of this establishment, for $150 I would stay far away from this place. read more