The wait in the drive through is far too long. I've been here for 12 minutes waiting for them to…read moregive me a deposit slip for a cash deposit With nobody in front of me. Side note whenever you call the branch nobody and I mean nobody EVER answers the phone. Don't bank here. They helped a customer who came to the drive through after me! Still waiting, it's been a total of 18 minutes!!! Crazy!!

Wells Fargo continues to disappoint. The ATM in Richland has been down for months absent any…read moreinformation on when it might be back up and running so to get cash I have to go to the branch in Kennewick, and it is 100% of the time always such a cluster. Needed a service today and called over to the branch 6+ times to assure that the manager would be there as she is their only Notary currently. 6 times put on hold and 6 times was ultimately disconnected by the electronic "helper." Went to the branch to find 3 tellers trying to help 20+ people, waited in line to learn that it was the Manager's day off. Left today and stopped in at Gesa near Queensgate. My wife and I had new accounts setup in under 20 minutes and now get to go through all the hassle of transferring my business and personal accounts, but I am doing so with a pep in my step as I know I don't have to deal with WF anymore.

A great hometown bank that values it's customers and treats them as guests. The Cheers-like…read moreatmosphere ("where everybody knows your name") makes visiting the bank a pleasure. I would rather go in than through the drive-through because of the great interactions with the staff. But the bottom line is that this is also a great bank, that provides outstanding financial services for it's customers. Highly recommend you check out Community First.

Don't rely on your hometown credit union for a loan. Life happens, had a bad year, open heart…read moresurgery. Between medical bills, medication & healthy , Yes, I relied on my credit cards to keep me afloat, which also affected my credit score negatively. When I thought it couldn't get any worse, I got skin cancer which comes with many treatments. Used a vehicle as collateral in order to get through July, they gave me a loan, nowhere near the value of the vehicle, however, the process WAS NOT EASY! The underwriters at HAPO have no heart nor do they understand "real people" have real issues! I just wanted to provide my grandkids a decent Christmas & visit them, not sure if this will be my last. I asked for a modest $1900.00 & was immediately denied. Loan officer Eric P was the best their is, even tried to explain my issues to the underwriters, and countered asking for lesser amounts, to which, all fell on deaf ears. No sympathy, despite my loans at HAPO are auto withdrawn from my account monthly & have NEVER been late! New Year is gonna bring a new Credit Union, already spoken with STCU & love what they can & will do. I hope you holier than now underwriters at HAPO have the merriest of Christmases & enjoy your families. I didn't ask to get sick, but when I did, HAPO FAILED me.

Extortionist and thieves. Do not get a loan through these jerks. Sounds like everyone is saying the…read moresame thing. Sent me a letter regarding my insurance on an auto loan, then sent me a bill saying my insurance wasn't good enough. This is a terrible bank, and absolutely horrible customer service.

Monitoring my payroll deposit between STCU, Varo, and Robinhood. Payroll spooled out Wednesday 18th…read morewith a post date of the 20th. Varo: Deposited & Released 19th Robinhood: Deposited & Released 19th STCU: Held Funds till post date of the 20th This is the second time catching STCU holding funds, only releasing funds on posting date. STCU has lost my trust. Changed my deposit % away from STCU. Screenshots (pix attached) are google results of STCU documentation and statements. Reading my STCU account activity, Same calendar date Debits posted before Credits. Years ago, Washington Mutual was fined and sued for posting Debits before Credits, causing compounded NSF fees to increase their revenue. If you're an account holder, and if you see Debits posting before Credits on a calendar date. A NCUA complaint would be prudent. CEO Lindsey Myhre and Board Members; Justin Botejue Catherine Brazil Bill DeReu Addy Hatch Steven Jones Chris Morlan Jeff Perkins Mike Rennaker Dori Sonntag Kathryn Gores Lisa McCann Wayne Leonard Should take a pay cut for Unethical Business Practices, not honoring deposit statement in their own documentation. -= Signs of instability =-

Carolina was amazing to work with. It was a smooth process for my loan application, I was told the…read morebenefits of being a member with the rate offered and lets just say I'm happy to be a new member. Great friendly environment and I was informed of other offers but wasn't pushed stuff I didn't need.

I have been a customer since about 1986. Used to have excellent customer service, but no more…read more Staff treats you as if you are bothering them, or are very unhappy. No smiles, no acknowledgement of you as a customer, just hurry up and get them out the door. About three of the tellers never smile and are openly rude. Very disappointed in the lack of customer service. I have been in there multiple times in the past few months and it never improves. There's a lot of competition in the Tri-Cities for financial services so you need to place an emphasis on customer service or you will lose accounts.

After working with Tri-Cu personally and in my business for the last 6 years, I have nothing but…read moregood things to say. I have worked directly with Trevor, and more recently with Graciela and Brandie who are all very responsive and easy to work with. Trevor goes above and beyond to make sure my personal banking needs and my customers needs are met timely. He is super friendly and explains things well and I can tell he takes personal pride in what he does, it shows in his customer service every day! Thanks for making something as confusing as banking and loans so easy for us, we appreciate it! I highly recommend Tri-Cu to anyone looking for a local credit union who truly has your best interest in mind.

The manager type employees at this branch dress very nicely but are useless. I made an appointment…read moreand was there early but they were not ready for me. No big deal. I am closing an account and needed to sign, and have notarized, and return a letter that I received from Bank of America. The suit spent 10 minutes telling me why he could not notarize the BofA letter. I went and found another notary down the street. I also have a safe deposit box to close out. The suit told me that I would need to speak with the VP (named JC) tomorrow and gave me JC's business card. The only number on this business card is to the Bank of America automated attendant hell. I have no idea how to close out the safe deposit box. It looks like the key to getting helped is to walk in the door with $100 bill's hanging out of your pockets. Otherwise, don't expect much of anything.

Came here just to use the ATM. Bank of America needs to get…read morewith it. It's 2017 and you don't have drive up ATM.

Alright,there are at least five teller spots and maybe two drive thru spots or so,regardless of how…read moremany spots there are only two tellers working on a Friday afternoon,wow..I'd figured at least 3 maybe.but one of the two is working drive thru,still they don't have the foresight to have more tellers on shift to take care of the customers.Instead we have to wait a ridiculous amount of time to get our own money out of this financial institution.weather was kinda bad on this particular afternoon,but that shouldn't negate the fact that customers are still going to withdraw and deposit money...

Worst bank ever! Customer service terrible, they charge for cashing their own checks, anything over…read more500 they require your personal information. If at all possible I NEVER will bring business to this establishment. I gave 1 star zero Star is not an option

Worst bank ever! Do not go here. I deposited my check and was told it wouldn't be available until…read morethe next business day because it was unusual activity due to having a new job. Here I am Monday the next business day, I go sign into my online banking and would you guess that my money was still not available to me? I call customer service and they did absolutely nothing except tell me that my check now had a FIVE DAY hold and that there's nothing they can do about it. Can't wait until Friday an entire week after I deposited my check to pull out all of my money and never look back!!!! This bank deserves no stars!!!

Absolutely will NEVER recommend this bank to anyone, first of all opened my account, and advised my…read moreemployer of direct deposit information, after a week goes by I call customer service and advise them I still have yet to receive my debit card, knowing my pay check is about to be deposited I need access to my money, I was told to be patient it can take 7-14 business days, ok after the second week and no debit card, I called again, and was told to wait a few more days, at this point I cancelled my direct deposit and opened an account at a different bank that offered to give my debit card right then and there, something Key Bank does not offer at all, I decided to still keep this account as a savings for my grandkids and continue to wait for the debit card, which had never come after almost 1 1/2 months, so I decided to call and close this account at which time the customer service agent, if that's what you would call them, told me that they will have to charge ME a fee for closing my account early..... Ha are you joking me?? You can't be serious right?? Oh yes he said he was very serious that this joke of an institution was going to charge a customer for them NOT DOING THEIR JOB!! Do not ever trust this bank!!

This is a useful location for me, because I'm frequently forgetful. So, when I go to the Pasco…read moreFarmer's Market, or am randomly walking the streets of downtown Pasco and low on cash, this is a convenient option for me. There's no fees at the atm for me here, and if I ever forget (or lose) my ATM card, I can go inside---which was convenient for me recently because I had lost my card, AND was in the neighborhood for Farmer's Market. So yeah, being open during Farmer's Market hours is muy convenient, especially since it's only a block away. Oh, and the teller who helped me out being cute doesn't hurt either.

Dealing with this bank was the most miserable thing I've experienced in 2020. That should tell you…read moresomething right there. The bank does not take CASH to be deposited in to someones account if you do not have an account there yourself. I pulled cash to deposit for my brother that was in Texas and in need of it quickly due to him being on the side of the road. I tried THREE Bank of America's as they were closed. I was turned away from Bank of America and told to go get a money order. I had to go to another bank, get a money order and drive back to Pasco to do deposit. This whole "trying to do a deposit" took me more than 1.5 hours to deposit $500 in cash I had to just quickly deposit.