I don't write reviews often, but this experience absolutely deserves one…read more From the moment I walked in, the customer service was exceptional--kind, professional, and genuinely respectful. I never once felt talked down to or rushed, which can honestly be rare in automotive situations. What impressed me most was how clearly they explained everything. They took the time to walk me through what was going on, what my options were, and what actually needed to be done (without trying to upsell anything unnecessary). That level of transparency builds immediate trust. They got me in and out exactly when they said they would, and the pricing was more than fair for the quality of service. If you're someone who wants to feel confident you're being treated honestly and respectfully--this is the place. I'll absolutely be coming back and recommending them to others.

Wow, an honest and fair vehicle mechanic, such a rare thing these days. Try them out. Highly…read morerecommended.

DO NOT bring your car here. If you want to be overcharged and talked down to if you are a woman…read morethen this is your place. The owner is rude and doesn't check the work of his employees. They put in parts that fail so you have to come back here. I had the have gaskets replaced, they did it and they failed. When I went back they said yes they failed but the gasket cover failed and quoted me $400 and free labor. I needed a part installed, backtail light that they tried to order but ordered the wrong part after I waited an hour for the it. I ordered the correct part and asked if they could install it and I'd pay for labor. They quoted $175.00. When the car was done I thought $575 with tax, nope...$789. I said nope, but they said it is what it is. Long story short, this POS called my company I worked for to complain I hurt his feelings. You don't have to believe me but I work for an automotive company and this is not the place you want to bring your car.

a diagnostic fee of $150 and does not apply to repair if needed!!! If they start out that…read moreexpensive I cannot believe they would be reasonable with the repair cost!! Others, even dealerships apply part or all of the fee to the repair cost if needed!!

I brought my car to BG Auto / Loveland and feel that I was scammed. My dealer had mentioned that I…read moreneeded to replace the rear brakes, so I called BG Auto to ask for another estimate. They told me I needed to bring the car in for an inspection, which I did. They said they perform a full inspection, and after a few hours, they gave me a report stating that, in addition to the rear brakes, it was "urgently needed" with a red exclamation icon to replace the water pump/alternator belts. The person at the front desk, XXXX was very impatient to have me decide whether I would ask them a service or not at the spot. They attached a photo and claimed the belts had cracks and damage, but the photo was unclear. Since I don't know much about cars, I agreed to the replacement. After the service was completed and I paid, I noticed the receipt said "serpentine belts replaced," which alarmed me because I had replaced the serpentine belt just the previous month. I didn't realize that the water pump belt is referred to as the serpentine belt. I went back to question them, and XXXX at the shop showed me the old belts. Of course they looked almost new (one completely IS new) and had no visible cracks or damage. I told him, "You replaced the belt that I had just replaced last month." XXXX responded by just saying, "Sorry, it looked damaged," but did not provide a satisfactory explanation. After this experience, I had my battery--which they had diagnosed as "weak"--checked at another shop. The technician there told me the battery was fine and did not need to be replaced. This experience felt like a complete rip-off. I will not return to this shop. If you are not knowledgeable about cars, be very very cautious, and always ask for another opinion at another shop(s). Based on my experience, they may recommend unnecessary repairs.

Everyone one was so happy to help me during a very stressful and sad time in my life. They all…read morewere so kind, professional and honest. So appricated! Thank you and God Always bless you all! Donna

Brought my '93 K-2500 ext. cab pickup in the previous week to get a rear differential gasket…read morereplace and oil change and for a mount piece for the engine oil filter, both of which were leaking. Got it back after a few short days and will be getting some further work done as time goes on. This truck had belonged to my former landlord whereupon his daughter sold it to me as the old boy had gone to a retirement facility. In his later years maintenance and repairs had been let go but being sturdy and strong running, I bought it and am slowly bringing it up to snuff and it is good in the event I should need to do any long distance traveling with it. . Attended the new shop opening, located just off I-25 and Colorado route 66, where I met Mr. Maggio's family and some of the other customers who call Hands On Autotech their home for vehicle repair and servicing. I first went there based on the recommendation of the Martino troubleshooter show on 630 KHOW AM radio; 10 AM - 2PM, M-F. My opinion is that Tom's shop takes something of a scientific approach to vehicle repair and will go more in depth with an analyses than another shop I had been to for an issue with my '99 Tahoe. As an EV owner himself I gather that Tom is up on the current tech, perhaps more than some other places who would have men of my age (68) from the "dinosaur era" of automotive tech working at their shops.

I recently had the clutch begin to make noises so I had it towed to Hands on Auto Tech for a…read morediagnosis.. There was a problem with the communication surrounding the tow transfer so I started my experience with Hands on Auto Tech with some trepidation. Tom handled the situation and we moved onto the real problem with my truck. The diagnosis was the clutch so I approved the repair and waited a few days for the parts to arrive and the repair to proceed. After the clutch was replaced another problem with the operation of the clutch was discovered so I agreed to the additional repair and another day for repair. After a week I was reunited with my truck. The repair was costly, lengthy and unexpected but coming out the other side of this experience I learned a couple of lessons. 1. If you have your vehicle towed to a shop follow the tow truck to the shop and verify the transfer. 2. Communication and follow up throughout the repair are key Tom was great to deal with and I feel that he was honest with me about the repairs needed and the cost of those repairs. Having recently moved to the area I feel my vehicle maintenance and repair needs can be checked off the list. I can recommend Hands on Auto Tech to anyone needing an honest repair facility and Tom as a good guy to deal with.

Incredible service! Would recommend to everyone looking for great auto service at a great price…read more Caleb was extremely efficient & friendly. He explained everything so well I felt informed & included in the maintenance of my own vehicle. When I came in to get my front two tires changed, Caleb noticed & explained a lug stud on a back tire was rusted through. I realized after this was due to lazy cross-threading at Big O Tires last year. Caleb went out of his way to replace the parts for a great price & quickly (but carefully!) did the extra service. He made sure my car was in great shape & safe to drive before he said I was good to go. Metric Motors is now my go to auto repair shop. The entire staff was so friendly & if you get the chance, make sure to ask for Caleb!

Jeff did a nice job- job was completed on time within budget-much appreciated…read moreI have nothing more to say on this review but the system requires I have at least 85 words so this is just thriller

John and his techs are honest, reliable and thorough. They communicate well, keep me updated and…read morehave fair pricing. Easy to schedule with him. He is top notch with all auto services. Highly recommended!

Only mechanic I've ever trusted :) Great guy great work…read moreexcellent communication Thanks so much!

Adam's the best. He's back full time March 10, 2025. Have all my family's cars serviced by him…read more He fixes and maintains autos right the first time and I don't have to waste precious time constantly going back to other dealers/mechanics who are not as diligent in carrying things out. He truly is a master mechanic. I'm a bit scared to give this review since I'm scared he's going to get flooded with customers, but going to take my chance here, since he has gained my hard earned trust after I've been let down so many times by other mechanic shops and stealer ships servicing centers last couple of years.

The hardest part about travelling is finding an honest & competent auto repair shop when you break…read moredown. When we ended up with a dead vehicle in Fort Collins, CO, Fort Collins Complete Auto Repair came to our rescue. Besides resolving the issue with our car's battery, they did a complete diagnostic to confirm that the alternator was working properly. Plus, they independently confirmed that the repairs that we had done in Texas were correct and looked good. Thanks for getting us back on the road.

Mike Engle and his team have handled my truck repair at the highest level. I had many questions and…read moreconcerns and Mike and his staff took the time to walk me through every step, address my concerns and eliminate any issue I thought I was having. They even took ownership of a miscommunication and went above and beyond to make it right. On top of the customer service aspect, all work was done with the utmost expertise. If you need any diesel service or repair, this is the best place in Northern Colorado.

This is the best mechanic shop in Loveland. Therefore, it is not the cheapest shop in Loveland…read more This is simple math, you get what you pay for. These guys and gals follow logic and are an honest bunch. Thanks Engle, for keeping my 1998 pickup running smooth! Thanks for being honest with me every time. Bently ​

I have been a customer of Scott's Loveland Auto for 4-5 years, and have relied upon them for…read moreoccasional repairs for a couple of older (2007 and 2008) vehicles I own. I have spent MANY thousands of dollars at Scott's trying to fix problems that have cropped up on these cars. While I have great things to say about their customer service, especially the terrific customer service representatives Chrissy and Harper, and about the hard-working technicians, the beautiful shop facility, and the availability of loaner cars (a HUGE perc), I do feel the need to express a couple of concerns that have me questioning whether I will use Scott's again. Scott's is not cheap. Far from it, and I've been repeatedly shocked by the very high estimates I am given. It seems wrong to me that Scott's automatically does a full examination of a customer's vehicle, to identify all problems/possible mecanical problems and they typically prepare a clear and detailed report with photos and recommendations, even when one brings a vehicle in simply to fix a very specific problem. I wouldn't mind if Scott's did a complete examination for free, or offered it as as an extra diagnostic service that the customer can request. BTW, I do realize that a whole car exam takes time and expertise. It also seems like it's a great way for Scott's to get more business/income by looking for and finding problems. I've also taken in my car to have something fixed, and even though to my frustration they could not figure out the cause, I ended up paying close to 2K to repair other things they found (that I grugingly agreed to have them fix). So I ended up 2K poorer and with the same problem - a recurring loud buzzing sound behind the dashboard. Finally, I have to mention one other thing - I needed my old car's foggy headlights restored, and Scott's said they's do it for $150 or $160. A simple Google search confirmed what I thought - anyone can fix the problem quickly by hand polishing the headlight lenses with a rubbing compound and a foam or microfiber cloth; this easily restores their clarity. It costs very little to buy a bottle of rubbing compound and do it yourself. So my question is - why doesn't Scott's staff, who know about the easy DIY fix, tell customers about it and give them the choice to save a little money? I'm sure that it takes a technician much less than an hour to polish two headlights, and it seems they charge two man hours to do the work. Being open and showing customers that you are not trying to exploit them would have a HUGE impact on people's trust in your company. Scott's charges top dollar, and generally does good work, but I feel very exploited (and have felt that way before) by the things I described above.

We were ripped off big time. Taking our truck in for repair of the transmission to asses what…read moreneeded to be done. We were charged $800.00 and told the transmission was fine. The majority of the cost was for a diagnostic, which we told them it was only the transmission we wanted checked. When we got the truck home, bults were missing from the shifter plate on the transmission. They took it off but didn't put back on leaving the shifter rattling around. We were told the transmission was fine. We took it to another shop where we discovered the transmission was shot. When we approached to owner we were dismissed and no consideration as a customer at all. No working with us at all. I would not recommend this shop to anyone.

I cannot recommend Jack's Auto enough. He was so kind, honest and helpful. It's hard to find a…read moretrustworthy mechanic any more, but Jack is definitely the best.

I don't even know where to start with this guy! Jack has been my mechanic now for 3 years! This man…read moreis the most honest man I've ever met , he's got a heart of gold and always treats you with respect! Jack went above and beyond for me when my truck broke down! I've sent so many of my friends to him because you don't find mechanics like Jack and his buddy!! Thank you so much Jack and friend for really truly being an amazing human! I just bought a new used car and he will be the only one I will have touch my car! Thanks so much Jack for all you do for me and others!