Normally do business with the Derby location, which is also top notch. But my Yukon had to be…read morebrought out due to the air condition Freon being so new. Anyways, Carmax warranty use Meyers as one of the approved repair services. I had noticed a slight hesitation between 1-2 gears. After the diagnostic turned out needing a new transmission. Since it was such a costly repair, the warranty company needed lots of proof prior to approving. Meyers was very patient working with the warranty company providing them with everything that was requested. Would definitely recommend for service!! I will continue to use the Derby location for the convenience and professional service!! Thank you all!!

Over the past 10 years or so I have brought all of my vehicles to Myers auto... I can't even count…read morethe number of cars to be honest with you... Normally, I have dealt with a service writer named Ben at the Andover location . Ben was always extremely professional, friendly and fair. I have the absolute highest respect for Ben in fact. Unfortunately, I guess he is no longer at the Andover location... In late May of this year I brought in one of my vehicles for a sagging parking brake cable. I told the service writer what the problem was and wanted to know what it would cost to get it fixed. That was it.. I left the car with them and when they contacted me back they had looked at every fluid, filter and tire you could imagine. I only wanted to know about the parking brake cable. I was told it would cost over $500.00 to replace a cable that only cost about $180.00, or I could pay $178.00 to have it zip-tied up to the frame. I said that in that case I would just come pick up the car in that case, but i still owed almost $200 bucks for the 3 minutes it took to zip tie up the cable...I know your time is valuable and I would gladly have paid $178 for your labor to replace the cable but saying that it cost $178.00 to diagnose and zip-tie a sagging cable, which I pointed out in the very beginning?? That is a job I could have done from my own driveway... It seems a bit excessive... Anyway, long story short, I realize I had signed your work order and I was responsible for the bill so I paid it, but I will read the fine print more closely next time.. Nonetheless, This latest experience has left a bad taste in my mouth and in the future I will be taking my 5 different vehicles elsewhere... Thank you for your time and for giving my this chance to air my complaint... I sincerely wish you and service centers continued success, but you have priced me out of your customer pool. I really miss the old service writer (Ben)... I have a feeling the outcome would have been much different. It was great customer service that made me a regular... Times are changing i guess... Good Luck

This place is amazing! Competitive pricing. Honest and friendly employees. Quick repair. They go…read moreabove and beyond to make auto repairs easy for the customer.

When I arrived at the repair shop, I already knew what was wrong with the vehicle. He said they…read morewould run a diagnostic and check all the systems as well as repair the problem I brought it in for. I informed the person at the counter that I had no intention of repairing anything else on such an old vehicle and that I was aware there were numerous problems. Never was I told I would be charged for the diagnostic whether I used the shops services or not. I've only ever been charged when I did not use their services at any business. I'm happy to pay for someone's time and efforts when I do not choose to use their business for needed services. I have never been charged when I have it would have been nice to have been told I was going to be charged $100 either way.

Very welcoming! Very thorough made my oil change was quick…read moreand easy! Good inspection very nice people!

My car is running more smoothly now that you fixed my suspension and replaced the front tires as I…read moreasked you to do. However, I gave no approval for the "diagnostic testing" that cost an extra $161.24. I gave no approval for the oil change that was $68.80 or for the filter change that was only a few months old costing $43.00. For this reason I will not be returning to automotive service in the future. Sincerely, Tim Bolen

We were traveling to Texas from South Dakota with my 87 year old aunt and 8 year old cousin when my…read moresteering wheel started making sounds. I was concerned that the steering wheel fluid was off because I had just had an oil change. Larry Lynch went above and beyond in helping us troubleshoot the problem. We were able to safely make it back to Texas without incident. Thank you so much for going above and beyond. I will definitely turn to Firestone for future auto needs!

I always get my car service done here. The staff are friendly and share all information with me…read more They never talk down to me. Communication is good. The prices seem reasonable. They recommend service to me in a non-pressuring way and give me an idea of how long I can wait for the service if I can't do it today. I highly recommend this Firestone at Towne East.

The 212 E Cloud Andover location rocks. Kudos to Mike, Carrington. and Shane. I have a lifetime…read morealignment warranty on my truck with 539,000 miles ... [Dodge 2500 rear wheel drive 5.9 Cummins] ... Post alignment the steering wheel was off centered to the right about 10-15 degrees. Carrington and Logan explained how the caster and camber adjustment was at Dodge limits ALTHOUGH there were after market product(s) using eccentric cams that would allow for a solid alignment. These guys took the time to provide education and resources rather than give the traditional "there's nothing we can do". For that level of professionalism I am grateful!! The trio did a great job in managing an original upset to utilizing a team approach, education, and simply showing that they cared. This shop is an attribute to Keeping America Great! Trump 2020!

DO NOT DO BUSINESS WITH FIRESTONE!! This was my first time and last time doing business with…read moreFirestone. On 7/11/2024 tires were purchased vehicle had 251,840 miles on the odometer. On 9/9/2026 I took my car in for routine tire rotation and balance, vehicle has 288,430 miles on the odometer. Firestone representative stated that the tires are TOO worn for replacement. I am not sure how a 65,000 mile tire with 36,590 miles, is my problem that they are TOO worn. They are trying to say tie rods, ball joints, etc is the reason these 65,000 mile tires are not covered under warranty. This is just an escape goat for not wanting to honor the warranty. I had a mechanic look at my tie rods, ball joints, etc. He stated that the tires would not have worn evenly if caused by mechanical issues. UPDATE: The store manager did call me about my complaint. He offered to replace all 4 of my tires at a prorated rate of $435. I am not sure that is prorated sir, considering I paid $427.90 for the tires, originally. I highly recommend taking your money else where, where customers are a priority.

Been there twice now every time I've had a great experience. I recommend this place to everyone.read more

I took my Honda here, asking for an electrical test under load, and they did not perform this test…read more They charged me for other tests, never gave me access to the results, and scratched my car. Do not take your car here.

Hands down to all the staff except Mitch, the young boy with no manners he was disrespectful all…read moreget out rude, if it's wasn't for the rest of them i would have took my service elsewhere. That boy needs taught manners. Also 5 stars for Johnathan very polite and hard worker. But all around great place

They did not give me a new tire they put my same tires back on my car moved the bad tire that was…read moreon flat to the front and sent me on the highway!!! Needless to say woke up with a flat and I know now to check and don't trust!!

Sam and Josh provide excellent customer service. They listen to you, then move forward…read moreto repair your automobile with quality products and a great team of mechanics. Clean waiting area. A pleasure to do business with!

This place is a joke. They had my car numerous times. Eventually made me take my car to dealership…read moreOnly to have to pay more money to fix what Firestone messed up. Every time I would call to talk to the manager I was given excuse after excuse why he wasn't there. Carrington the manager would never return my calls. I plan to take it to the higher-ups above his head. If I could give no stars I would

Literally all of the office staff was amazing. I came in 4…read moreminutes before close bawling my off due to a tire valve that exploded out while I was trying to fill it with air. I'm a single mom and just moved here from out of town, so I know like two people total. A stranger put my spare on for me (which was also flat) and I barely made it to the shop. But once I was there the guys were super comforting and helpful! They ended up fixing two tire valves and a sensor for me, all of which I never would have know was an issues if it wouldn't have been for them taking the time to thoroughly inspect my vehicle for me even after closing. 10/10 recommend: the staff, the shop, everything. I will definitely be back if anymore issues arise.

Went in due to a nail in tire and needed to get it patched. Waited an hour and half for them to fix…read moreit and it wasnt'. They told me it was but on the way back home the same tire light came on and it is loosing air faster than when it first came on. This is the 3rd this has happened on a car I've had and I'm done. Not worth the price.