My car, the first and probably only brand new car I'll ever have was vandalized as I ran into a…read morerestaurant to retrieve an order I had called in. As I was returning to my car, I could see it from a distance, someone had "keyed " scratch, the entire length of the driver's side of my vehicle. It was severe. Rule of thump: put water on a scratch on your auto finish, if the scratch disappears it can be buffed out. When I got home I ran the hose,wet the car, the scratch remained completely visible. As I'm new to Raleigh, and new to NC I didn't know who to call. I opened the Yelp app and contacted several repair shops based on reviews. They all responded promptly and gave a quote except one. The first one to respond didn't give me a quote, he set a time for the next day when he could come see it in person. The day Travis arrived a few minutes early and I was ready. He inspected the scratch and gave me a quote, best by several hundred $$ I was skeptical, I told Travis I was awaiting to hear from a couple more shops but I would let him know either way within a couple hours. I had a good feeling about Travis so even though his very much lower price gave me a "too good to be true" vibe, I needed my car fixed so I texted Travis. We set a time for two days later as I had to work around my schedule. Travis' two helpers arrived early, before Travis. They explained they would prep the car and could start immediately. I left them to get started as I had a project had had to attend. When I looked outside maybe 20 mins later Travis was there his truck unloaded, equipment set up. All three seemed very busy. What they had to do to get that scratch out was unreal. The scratch wasn't just to the metal, the metal was scratched as well. It was a lot of work many steps in the process and it took some time. As they neared completion of the project, one of the guys found me in my backyard and filled me in. I started towards my car, already close enough where the scratch was previously visible, I saw shiny pint. I continued to close the distance, scrutinizing with increased intensity. I was at the car, scanning the previously damaged area with my eyes. I saw no sign of any damage, no residual of the scratch whatsoever. My nightmare was over, Travis and his guys made my car look like brand new. I can once again drive my car with pride. I recommend Same Day Bumper and Grill all day every day and twice on Sunday Than you Travis !!

These guys came to fix my bumper. The color didn't match. The clear coat kept running so it took…read moremultiple attempts. When they were done I had clear coat all over my window. For the amount they charge they are really stingy about only doing what you mention.

From the first phone call to the delivery, the staff at Coats were exemplary. I damaged the front…read morebumper cover on our car and made an appointment for an estimate. I arrived, checked in at the desk and was promptly greeted by the estimator. That afternoon we received the estimate and scheduled the repair. Cost was exactly as stated and to say we were pleased by the results is an understatement. Not only was the car ready for pickup by Thursday afternoon, after dropping it off on Tuesday, but it had been totally detailed, inside and out. Can't say enough about the courtesy of the staff or the quality of the service we received at Coats.

I have had repairs done at this business over the last couple of decades but hadn't needed anything…read moremajor work done until now. I just hung up from the lady who answered the phone and she was so nice and pleasant. Not to mention that she gave me a couple other options on other businesses that could complete the work needed for my vehicle. I would highly recommend this business to anyone who needs service.

the best bodyshop ! best customer service ! They fixed my…read morecar in just a few days with reasonable price !

From the owner: We are professional in our job and all our workers are certified with I.car…read more And we giving gift up to 1000 dollar for our first costumers with deductible

best place in town to get any work on your car they are fast and even better price ! Great service…read moreand have. even around for more than 20 years

I came to Auto Performance Center for an overheating issue and an incorrect temperature-gauge…read morereading. I was told the temperature sensor was the problem, so I paid to have it replaced. Unfortunately, about two weeks later, the gauge began giving incorrect readings again. I also had concerns about the pricing. The amount I was charged did not match the price I had been quoted the previous day. The manager acknowledged the earlier quote and instructed that it be honored, but the adjustment I received still did not appear to match what I had been quoted. No kidding, I was given back 10 cents. I felt the pricing for the non-oem parts and labor (including additional work on the serpentine belt and belt tensioner) was higher than expected. When I returned because the temperature gauge was malfunctioning again, I was then told it was a cluster gauge issue. That possibility had not been mentioned during the original repair. Since I had returned with essentially the same symptom shortly after the initial repair, I expected the shop to perform another diagnostic and determine whether the original diagnosis or repair was related to the continuing problem. However, I left without the original gauge issue being resolved and without a clear explanation of what had caused the problem or what responsibility the shop was willing to take regarding the previous repair. I understand that running an automotive repair shop can be difficult and that diagnosing vehicle problems is not always straightforward. My concern is primarily with the combination of pricing discrepancies, the changing diagnosis, and the lack of resolution when I returned under warranty with the same symptom. Based on my experience, I would not recommend Auto Performance Center, and I would not return for future repairs. Others may have had positive experiences here, but I believe prospective customers should be aware of mine so they can make an informed decision.

Recognition of Exceptional Customer Service - Ms. Rachel Reynolds…read more I am writing to bring to your attention the outstanding performance of one of your employees, Ms. Rachel Reynolds, at Caliber Collision in Garner. I first spoke with Rachel on Monday, January 12, regarding my daughter's Volkswagen Jetta. My daughter was involved in an accident on December 12, 2025, in Raleigh when another driver ran a red light. Her vehicle was towed, and the insurance adjuster informed her that the car had been taken to Caliber Collision in Garner. When I contacted that location for an update, I was told the vehicle was not there. Multiple follow-up calls with the insurance company led to no clear answers as to where the vehicle was located. After a full month had passed since the accident, my frustration was understandably growing. When I called Caliber Collision in Garner again, Rachel answered the phone. I explained the situation, and although I was clearly irritated, Rachel remained calm, professional, and understanding throughout the entire conversation. She immediately gave me confidence that someone was willing to go the extra mile to help resolve this issue. Rachel took my information and told me, "Sir, I will make some phone calls and get back to you in 30 minutes." In less than 15 minutes, she called me back. She had already reached out to the insurance adjuster and suggested that we contact the towing company together on a three-way call. Rachel initiated that call, and we discovered that my daughter's vehicle was still sitting at the tow company's compound. Until that point, no one--including the insurance adjuster--had contacted the tow company to authorize any disposition of the vehicle. Rachel continued to take action by making additional calls and sending messages to the insurance adjuster. Within about an hour, she received confirmation that someone was finally working on releasing my daughter's vehicle to Caliber Collision. The bottom line is that Ms. Rachel Reynolds demonstrated truly exceptional customer service and represented Caliber Collision in Garner with the highest level of professionalism. Despite the confusion and frustration surrounding this situation, Rachel remained calm, apologetic, and proactive. She clearly knows who to contact and how to make things happen. She is knowledgeable, experienced, and possesses a high caliber of customer service. Caliber Collision in Garner is very fortunate and blessed to have an employee like Rachel--someone who consistently goes the extra mile and sincerely cares about customers. As a valued customer, I strongly recommend that senior management recognize Ms. Rachel Reynolds for her outstanding performance in front of her peers and colleagues. Please call me if you have any questions. Respectfully, Valued Customer

I just recently picked up my daughter's vehicle from Caliber Garner N.C. and I was very happy with…read morethe end results. Rachel was a God sent Angel! She helped me with drop off and the rental car, from beginning to end. Brad kept me updated on the vehicle while being repaired. I am grateful for the opportunity to meet such nice people in business. Every conversation and interaction felt as if I was amongst family! William it was so great to see your smile today, that made the ending process even better.They have earned my continued business and referrals. Many blessings to the entire staff.

I worked directly with Stan and he was very polite and professional. They offered a good price for…read morethe work and it came out nearly flawless (i'm super picky). I have another vehicle that I plan to take there soon for some touchup work.

Phoenix was amazing! Can't say enough nice things about them! They cleaned up some deep scratches…read moreand repainted and you can't even tell what was and wasn't painted. Perfect color match on my denim blue 2017 VW beetle (somewhat rare color) and the car was ready ahead of schedule. Steve the owner is a super guy and I was surprised at the really reasonable pricing - great value! I'll definitely be back if I need any more body work :-)

Most convient oil change EVER! I paid $100 for a full synthetic oil change which is slightly…read morecheaper than shops in the area. The best part was he came to my work and was done in 30 minutes. Highly recommend!

Immediate response and fast repair/replacement of door hinge. Price was reasonable. I did,…read morehowever, supply the new part myself. I would use them again for repair work. Everything now working as it should.

Excellent customer service. Fixed my issue in 20 mins. Maybe less! Got me in immediately! Thank…read moreyou! Will use them in the future!

I'm very pleased that they decided to take on a job they don't usually do. My 1997 Ford F150 looks…read morelike a new truck.

Outstanding. Highly recommend. The scheduling. workmanship…read moreand friendly nature of the technician were all fi4st rate.

I wish we could do half stars instead of whole. I would really give a 4.5/5!! I used the yelp…read moreproject feature to get a quote. Jon was super nice and very responsive. When i called to schedule my windshield replacement that was an easy process and their quote was lower than others so i prayed it was good quality as well! When it came time for the service the communication was a bit delayed but the guys came and did their job quickly and were super nice and accommodating!! I would definitely recommend them. Only thing I am somewhat hesitant about is not physically signing anything once they were done and my card just being ran for the rest of the payment