I contacted Geotech Built for a quote, out of apparently good reviews. However the experience was so bad that I decide to take the unusal step to white this review.
On Tuesday I contacted John and he said there would be $360 for the come out and ininital inspection. The invoice was not received on Wednesday so I called him on Thursday to chase up. He eventually sent the invoice at the end of the day and I paid for it. I am serious about the inspection and I am not after free lunch. I also double confirmed with him that he would come between 12 and 2pm as I have other schedule afterwards.
On Friday 12:40 he texted me saying stuck with work and 1 hr away, asking if still ok. I called back and found out it was impossible for him to make it even I waited till 2:30pm. He offered to come "first thing tomorrow". I agreed.
On Saturday, instead of 9am he promised, he texted at 8:50 saying 10am. Yet at 10:15 still no sign of him. I rang him and literally asked where he was. To my surprise he took a huge deal of if and blamed me to be rude. I pointed out that it was even more rude and unacceptable to be late for the appointment, twice in a row, and when the customer paid $360 for it.
He then became defensive and used excuses such as family issue, "we are not machine" blah blah blah. He clearly doesn't care that the customer also has family, and has wasted time simply because he didn't show up.
If a business constantly doesn't keep their time promise is bad enough to avoid dealing with, then combined with a terrible attitude is worth alerting others. read more