I've engaged P&T Structural Landscaping several times over the course of years and properties…read more Paul is great at talking the talk. We engaged them to install some retaining walls, boundary hedge and paving area for the first property. The water main to the house was cut, the gas pipe punctured. Had multiple issues with the paving... In their defense they did come back to rectify. They built a timber retaining at the back of another place and within months the wall was leaning over and displacing. After many, many phone calls and messaging to him and threating legal we got a response. Several visit by management of P&T Structural Landscaping and countless promises failed to fix the problem.... Good money spent with them was lost and in the skip bin as was their wall.

Very disappointing! They still haven't finished our job 11 months on, even after taking progress…read morepayments in advance! Extremely upsetting! In good faith paid money up front, now he won't answer my emails or return phone calls to schedule completion of the job. Turned up here & there, took so long to do what they actually did complete, but didn't do the work to our satisfaction, even broke things & didn't repair nor clean up afterwards. Never expected that they would take our money & disappear without completing the work! Beware, will give you all the excuses for not turning up of being sick or having to go to hospital or going away or anything to get out of doing the work. Such a shame, as we were really patient with them as we thought they were going to be better than this unfortunate outcome... now have to find another person to finish our job!

The pain in trying to get someone there was so far from customer focused and so much more about…read morewhat was convenient for them. Eventually they seemed to understand we work and were asking for a time that was either as early or as late as possible - took a couple of weeks to get there. Would not put anything in email - all over the phone and that came to bite us once the visit and drawing had been done. - Were told was 1 price for 1 wall/structure and then an additional amount for each other. When the invoice came, were charged for 2 as there had to be a post on the party wall. They were not clear that a "structure" was per post/beam they deemed required rather than the one structure we are trying to remove. - at no point was GST mentioned. As a consumer, the ACCC and fair trading are very clear that all prices need to be stated as a single price, i.e. including GST. The invoice comes and GST is ADDED. Be very careful with this company and specifically the owner and ensure if you do move forward with them it is all done in writing It was not all bad (hence 1 star!). The person that actually came round was great and the builder has confirmed the drawings give them what they need (though it is also noted they are signed off by the owner of the company who has never been to our site).