Everything was going smoothly at first. Very attentive and communicative. Wanted to go ahead with the process, was sent a quote and signed I agreed to the quote. Never received a confirmation email or call after agreeing to the quote if/when the work would be completed. I made a follow up call to see when the work would be able to be completed and if they could do the job. I was told they were slammed, busy, and would not be able to get the job done when it was needed, so I informed the operations manager I no longer would need their services, but if they could get it done in a timely manner; to please let me know. Was reassured that if possible that they would come out sooner than later; I would be contacted. Was also told if I could have another company do the job, have them do it. This conversation happened this past Tuesday, I had a different company come out and do the work which was completed on a Thursday. I received a call Friday morning saying that he forgot to call me throughout the week, but they can do the job Friday (today/the same day of the follow-up call), I informed the manager that the job was completed but thank you for following up. I then received a threatening call from an associate who handled the situation terribly, and wants to try and charge me for the supplies they purchased and their poor scheduling and confirmation process. Utterly disgraced with the professionalism, and communication of this company. Feel mislead, and like they are trying to take advantage of people's situations. read more