Stephen initially came across as friendly and knowledgeable, but my experience was extremely…read moredisappointing.
Scheduling was the first major issue. I repeatedly explained my availability, and Stephen would tell me he was free, only to later cancel, become unavailable, or respond hours after our agreed-upon time. This happened multiple times over several weeks and prevented me from using my camper on several planned camping trips.
When he finally arrived, after saying he'd be ready at 12, it was around 6:00 PM without the "mobile shop truck" he had described, and he brought his two children. Without the truck, he was missing parts and equipment he later said he normally carries, including the PVC fittings for the repair and his battery tester, which led to additional delays and supply runs. He then commented that it was getting dark and there wasn't enough daylight to work.
I hired Stephen to resolve three main issues so I could finally get my camper back on the road: a major plumbing leak that I believed may have been caused by winter freeze damage, battery issues, and a broken rear latch. The battery issue was never repaired. I ultimately did much of the troubleshooting myself before Stephen agreed the batteries needed to be replaced. The rear latch was never fixed.
Although I had already identified two of the broken PVC fittings, Stephen spent over an hour diagnosing the plumbing before leaving to get parts. He later had to leave again after forgetting another item, and I was billed for that time as well, even though it ultimately wasn't needed. I also pointed out another PVC fitting that I was concerned about, but Stephen dismissed it. He later acknowledged it was cracked, but I chose to repair it myself rather than schedule another paid visit, including another 175 travel fee, for what turned out to be about a 15-minute repair.
In total, I was billed over $650, including about three hours of labor at $165/hour. Before the original visit, I was never informed of the hourly labor rate or the $175 service/travel charge. At the end of the visit, the only completed repair was replacing three PVC elbow fittings, while the battery issues and rear latch remained unresolved. When I questioned being billed for the additional time spent making supply runs, Stephen defended the charges and only offered a small reduction.
After I paid, communication effectively ended. He also left my camper partially disassembled, with screws, trim, and other components left out instead of putting everything back together.
The most frustrating part is that my camper is still unusable. I spent additional money on parts based on Stephen's recommendations, he got rude with me, and I was ultimately blocked when I tried to move forward with the remaining promised work.
I have no problem paying professional rates when they're communicated upfront and the work reflects the cost. Unfortunately, after weeks of scheduling delays, more than $650 for the initial visit, additional money spent on parts, and a camper that is still unusable, I cannot recommend this service based on my experience.
