Visited on a Monday night, 10/12/26, at about 6 PM. Restaurant only had maybe 6 customers when we…read morearrived. Atmosphere was a bit nice, but service was abysmal. No diners nor servers in the section we were seated in. Table of four. I had to go to hostess after waiting 10 minutes to get a server. Other diners were then seated in our section. I had to go get the server to take our drink order. Had to ask for a menu. Server's name was Adrian, I think. He took our drink order, but didn't put it in to the bar. Instead, he took drink orders from everyone else in our section, then took food orders from them. So about 35 minutes after being seated, we got drinks and menus. I was told they were out of the Scotch I ordered, so I said cancel it. We figured we had better put our food orders in. So about 20 diners, who were seated much later than we were, had drinks, ate their entire dinners, and paid their checks by the time our food came. Read on to see how I know this. I kept asking the server how much longer, he kept putting me off. Said soon. Got the food, ate, got the bill. Server didn't remove the Scotch from my bill!
Had him reverse it, paid and left.
Had really looked forward to this place. I wanted to go in, have a Scotch, order dinner, maybe have a beer and appetizers, probably dessert, in like an hour. This took 2 hours. And many mistakes.
I was fuming afterwards. Blood pressure through the roof. I should have walked back into the kitchen to find a manager. None were visible on the floor.
Whoever trained young Adrian, ought to explain, serve in the order that people arrive, show them respect, reassure a diner who seems to be hungry or very thirsty, don't ignore some patrons,they are your customers, and may tip very well if you are at least decent to them.
Oh, and how about having a manager swing by tables, to ask if everyone is alright? What ever happened to that? Oh, guess that happens at other restaurants. As much as I like the atmosphere, I can't go back, or recommend it to anyone. See, we all went as a group of 25 people, but broke up into small groups of 4. Our group had to stand around and wait for us to finish, and they all heard our story on the way home. We will choose other restaurants for the rest of our week here. No one at the PUB ORLANDO seems to care. If you are from out of town, maybe spend your Tourist dollars elsewhere, there are plenty of choices. And don't order a shot of Oban scotch, they are completely out of it. I guess it's unreasonable to expect a British pub to carry Scotch. Order water.
