Through the Department of the Navy(DON), I signed up and payed for the Standard Red Hat ROL…read moresubscription through DLT.
There Technical Support and Customer Service is Really bad. I paid for the Standard Edition Plan. Which they say gives you better Quality of Service than the Basic. I used it for a year and never got any value from there Tech Support. There Technical Support has NEVER given me a good answer for any of the tickets I have opened.
I have always had to find the answers myself. I have opened tickets asking questions. They come back with answers like "That is not my responsibility" or "That relates to a question on the exam and I'm not going to answer it". Most of the time when I open a ticket, I get a response saying: Thanks for contacting Red Hat Support. We are looking into your request. Then 3 days later, I will get a response that is totally irrelevant to the question I asked. Either I will tell them the answer to the question I asked or I just say "Close the Ticket" Sometimes after 3 days, they will come back with another question. But, by that time, I've moved on to something else. There is NO sense of Urgency what so ever. For Example, The VMs in the labs where not working. I opened a ticket and asked them to PLEASE fix it. I was getting ready to take an exam. I got an email saying, We are looking into it. A few days later I got an email asking which labs? I said, basically all the labs. A couple days later they said, they restarted the DHCP server in the classroom and it should be working. No sense of Urgency.
They made things very difficult for me. I was trying to sign up for an exam on the PSI website for 3 days. I could get to it, But, nobody was there to help me sign up for an exam in the CHAT window. I tried in the morning, afternoon and night. The only date I could find was 2 months out. I talked to Redhat. They said, We can't help you. I asked them to give me a phone number for PSI. They said, they didn't have one. I called a couple numbers on the PSI website. They said, they don't support what I was doing and wanted my Social Security #.
I went in to take the Engineer exam in Reston 12/5/17. It was set up for 13:30. I got there a little early. I went in this little room to take the exam. I sat there waiting to start the exam for 3 hours before I could start the exam. It was after 16:30 before I could start. The Proctor kept saying, It is because of the Sponsor Red Hat. They did not apologize for that delay. But, they did give me a score of 70/300 on the exam. I was prepared for the exam. I studied, literally 100's of hours on the ROL website. Did the labs numerous times, got 100% on all the practice exams. What does that say about ROL?
I went to Columbia, MD to take the SA exam on 12/28/17. I started the exam at 16:30. I signed all the Non-Disclosure forms and stuff. I started the exam by Setting up and Configuring everything like Networking and Repo. Did some other critical things before I could start doing the tasks. I completed all the tasks with a half hour to spare, Except for 2 tasks. One was very basic from the ROL lab. It just wouldn't start and gave me no error messages. The other task was more complex. But, I have done it many times. It involves several steps. I went through all the steps. But, I just couldn't make it work. I did the other 10 tasks, No Problem. I got my score of 118/300. That makes NO sense! It is ridiculous! I WAS CHEATED! I set up the servers and did ALL the tasks. I rebooted the server a couple times to make sure there was NO problems. It does no good to ask them to review the test. They will not.
There is nothing to do! There is No Accountability or Over-site on their end. You take what they give you. I signed the Non-Disclosure Agreements. I've been here before. You do not question The Man Behind the Curtain pulling the levers. He is the Great Wizard of OZ. If you do, They threaten you with Legal action. But, I was persistent. I kept on them until they had my boss, who has an affiliation with Redhat threaten to fire me from my job.
I set up a meeting with the Red Hat Instructor for 13:00 on Friday 12/29/17. He asked what number he should call me at. I gave him 2 numbers. But, he never called. I kept asking, Where are you? I'm waiting. There is no Accountability.
Please tell me! Where is the problem? Is it just me?
I provide a critical Service to the Navy and support every Sailor at Sea. I've been doing Unix/Linux Engineering Support for over 25 years. I first learned AT&T unix in the Army. I have certifications in Several Different versions of Unix. I was a Sr. Engineer at Sun Microsystem and at EDS for many years. I know Redhat Linux better than 90% of the engineers up there and I would truly be happy to go Head to Head to prove it. I've sent several emails asking to talk with them. They just ignore them.
Yelp is cutting me off. But, this drama goes on.
