After being belittled & degraded by the General Manager & his wife (working the front desk) at the…read morePepper Tree Inn on Friday, June 23, I decided to visit the North Tahoe Chamber of Commerce this morning on my way out of town, to file a complaint. Although there were more than eight Administrators sitting in a meeting in the conference room when I arrived, I was told I could write a letter & send it to them. I asked -- "is there anyone I can sit with now & share my story with?!? I experienced something egregious" -- I was told I could sit & write my letter & leave it with them. I wasn't given any other options, even though Pepper Tree Inn is a member of the Chamber. While I will be sending my letter to them, I'll also share it here:
The new motto for the Pepper Tree Inn should be a quote by the Dalai Lama -- "Be kind whenever possible. It is always possible."
My boyfriend & I visited Tahoe City this weekend for the very first time, & the Pepper Tree Inn seemed the ideal spot. Upon check-in, however, things took an extremely unexpected & horrific turn for the worst. I live with a physical disability & I've been training a mobility service dog for myself for the past 14-months, which means she often travels with me. When booking the room, I spoke directly with the General Manager & let him know I'd be bringing a service dog with me. After checking in, my boyfriend accidentally identified my dog as an Emotional Support Animal (ESA) -- the General Manager flipped. Recognizing the miscommunication, I quickly showed him my dog's badge & paperwork, identifying her as a mobility service dog. He proceeded to scream obscenities at me, my boyfriend, & my dog -- calling us liars & stating repeatedly that ESAs are not service animals. Although my dog is not an ESA & I showed him the paperwork, he accused me of lying to him when I booked the room. He degraded, belittled, & humiliated us in front of other customers.
When I finally got over my shock, I asked him -- is this really how you run your business?!? He responded with -- "yeah & if you don't like it, you can get the **** out -- I'd actually prefer it if you left." I ended up crying in the parking lot for at least 15-minutes, before we went into the room for 30-minutes to find a different hotel. When we called down to let the General Manager know we'd be leaving & wanted to ensure the payment would be credited back to us, he told us -- "no, I'm charging you for a full day since you went into the room -- he then called us idiots & screamed further obscenities at us." The next day, we had to pick up an Amazon package that was delivered to the Pepper Tree Inn, & we brought a Sheriff's Deputy with us to ensure our safety.
I have NEVER in my life been treated the way this man treated us. It was a disgusting display, an unsettling & sad experience, & one I will NEVER forget. I'd suggest going to ANY hotel in the Tahoe City area, but NOT the Pepper Tree Inn!!!