I always find something I didn't know I needed when I visit James Gattas. Make it a point to stop…read moreby and make sure you ask first Carol:-)

Absolutely my favorite jewelry store in town! Phillip helped my husband pick the most stunning ring…read morefor our engagement what's special about this place is the relationship you're able to build with the salespeople! I don't know James, but I do know Phillip every photo I've ever brought in small details and all he was about to find away to get me something similar which was the case with my wedding band which I got to help pick! I would literally go to other jewelry stores take photos of what I like and have this store make their version of it!!

Very personable. I felt like i was treated fairly. I was happy with the outcome…read more Nolan is a great young man that will take care of you. While i was there to sell a diamond ring, he buys gold and makes custom engagement rings. Located in Clark Tower on Poplar in east Memphis

Nolan is a Master! He runs a first class operation, we interviewed four other jewelers prior to…read moreselecting to selecting him to create an heirloom piece for our daughter. He evaluated our diamonds prior to creating the 3D rendering. He listened carefully and delivered a model perfectly for our family diamonds and the vision we had for the piece. The finished product is absolutely stunning. We went from conception to reality in about a months time, and under budget. He has definitely earned dour business!

Really nice items & excellent repairs. I've had quite a number of repairs all of which were nicely…read moredone.

I hate to leave a negative review, so just read this as a warning- Watch repair? Sure- But if you…read morehave a vintage actual CLOCK, I'd recommend you go elsewhere- Here's my experience: I have a Fashion clock from 1869 that has been in my family since its initial purchase- It was left to me explicitly by my Grandmother, who told me when I was a child a bit morbidly that she was going to "be in the clock" for me after she died- It has kept time for my whole 53 years with no issues, other than the clapper on the bell losing some of its strength- A couple months ago, it would stop working after 5-10 minutes of being started/wound- I contacted Memphis Mean Time and was assured it was definitely in their wheelhouse to repair- Just driving it there gave me a bit of anxiety because it had not left my possesion EVER- I dropped it off and was explained that the bench fee just for diagnosing it was 50$ and repair could easily run over 500$- As this was a family piece of more sentimental value than ANYthing in my possesion, including my house, of course I agreed to the terms, which were confirmed multiple times upon me (I guess I should have dressed nicer)- So, after a week or so, I get a voicemail informing me that the clock is "not fixable" and I could come pick it up- Hearing it was "not fixable" was extremely distressing, as it had worked non-stop for my family since the Civil War- So I went to pick it up, and a different gentleman was behind the counter- He told me his tech was out on a job and was unaware of my work order, and I could "look around" for my clock- It was on the floor behind me on its back with its middle spire missing- He gave me a blank look when asked about the spire, so I wrote a note to the tech about said missing spire and left with my clock- As I drove home I noticed the second hand post was touching the clock face and wondered if that could be causing the malfunction- I got home, adjusted the face so it wasn't up against the post, and the clock started working again, and has solidly for the past 3 weeks- So it was NOT "unfixable"- I didn't get a call back about my missing spire so I sent a text to the tech- After sending photos of me in the with the clock en route to their shop with a red arrow to the spire, he told me he'd look for it- No contact back, so the next day, I contacted him and was sent a picture of a brass spire that of course wasn't mine and was nothing like my clock's missing piece- So, after a week of back and forth communications, always initialized by me, Im without the center spire on my clock- Despite multiple family moves over the past century and a half, this clock has remained intact and working- Until I took it to Memphis Mean Time, handed them 50$, and was told it was "not fixable"- So if you have a watch needing a battery, go for it- Otherwise, I'd recommend you look elsewhere until these guys get their act together

We had the privilege of meeting and working with Joshua Mills to create my engagement and wedding…read morerings. I recommend him to anyone and everyone who is looking for a special piece of jewelry. He is inviting, warm, knowledgeable, and incredibly compassionate - I'm nervous by nature and he assured me that everything would be perfect and this process is going to be exciting. This couldn't be more true. My boyfriend just ordered the engagement ring and I can say with absolute certainty that this experience would have been 100% different without Joshua's guidance. He gives phenomenal customer service, has a knack for design (he sketched out my dream ring the very first time we met - I didn't even know I had a dream ring), and it doesn't feel like he's trying to "sell" us anything. We went from clueless to confident after meeting with him just a couple of times. We haven't known him long, but my partner and I would both consider Joshua a friend. He is talented, incredibly patient, and is still providing us with an amazing experience during such an exciting moment in our lives. I cannot thank him enough.

My cousin recommended that I stop by Sissy's Log Cabin, and I'm really glad I did. From the moment…read moremy wife and I walked in, Kelsey and her colleague made us feel genuinely welcome. They were incredibly patient, took the time to answer every question we had, and never made us feel rushed or pressured. After hearing so many horror stories about buying a Rolex through an authorized dealer, I honestly wasn't expecting much. Thankfully, my experience couldn't have been more different. Kelsey kept me informed throughout the process, and the exact Rolex configuration I requested arrived much sooner than I ever expected. The entire staff was friendly, professional, and made what can often be an intimidating purchase feel exciting and enjoyable. If you're looking for exceptional service and a team that truly cares about their customers, look no further!

Quite sure, and since it was an engagement ring, my name would not be the one in the system. That…read morewould be my ex-husband. I don't understand why you wouldn't replace the battery on my watch if you do so for others all the time, but that was my experience. It was a nice watch worth about $2500. That's why I wanted a jeweler to do it. Which they did....just another jeweler that wasn't your store.

Great service and quality products. To enter, you must stand in front of the outer door so they can…read moreget a picture. You cannot wear a hat, sunglasses or other article that covers your face, head or eyes. Once cleared, you are buzzed in. Their service is top notch. This is a fine jewelry store and repair shop. You get what you pay for....remember that as you go.

Treated me like a peon when I asked simple questions and remained humble in my ignorance. Terrible…read morecustomer service and atmosphere. They belittled me when I said I was confused and offered no explanation. Bad business

I will never go to this place, went terrible down lately with the customer service . Stoped by…read moretoday to ask question about David Yurman earrings . First thing saleswoman working there looked at her clock , it was 7 minutes before the store closing . Another thing, she assumed that I can't afford DY gold earrings, and stated high prices of very few available yellow gold DY earrings. She hasn't made any efforts to take the earrings out of the glass display to show them to me . I wish some other jewelry store like Sissy's Log Cabin has license to sell DY jewelry in Memphis. Shopping experience at SLC is much better . Terrible service at Mednikow store -0 stars rating .

I visited Robert Irwin on Perkins in Memphis per recommendation of an acquaintance who had a…read moretenured career in precious/fine jewelry sales locally. After doing my own research over the last few months on Tissot watches and not being able to find more than 1 or 2 in stock at my local Dallas, TX chain jewelry stores, I decided to visit stores in Memphis to seek insight and make a selection based on trying a few on. I came to the store two days in a row and received amazing service that exceeded all expectations of any typical buying ceremony I've ever been part of. Normally when I shop, it's very concise as I buy routine products via necessity. This purchase was quite different and symbolic to me in many ways and I am grateful that Bryan was well knowledgeable of the products. He even wore a Tissot watch the day I made my purchase which solidified my trust and his admiration of the brand I had newly become a fan of. The other personnel and management staff in store were friendly, hospitable and engaging with me and my sister as well, which made the process fun and personable. I was beyond impressed with the service and attitudes as well as selection provided by this store. I can't wait to return to Memphis for another visit and I'm already plotting my next purchase largely because of the experience provided by Bryan and crew. THANKS so much!

Wonderful people knowledgeable and understanding about your concerns. They care about your jewelry…read moreand you

Excellent service especially for a walk in. Got a new watch battery and the watch sized at a very…read moreaffordable price. I highly recommend!

Worst Michael's store ever. The employees are rude & unhelpful. They had signs pasted all over…read moretheir fine arts section that said the paints were bogo . When we got to the register, it rang up full price. When we mentioned it to the 2 employees there that were doing nothing, one of them begrudgingly went back to see the sign and said the sale didn't start for almost 2 weeks. They refused to honor that price. I'll order stuff online from Amazon before I ever walk back in that place.

Lack of communication is insane...... it's not that hard to change your (holiday hours" online so…read morepeople don't waste time coming there. Every other location has their hours correctly so it's extremely unprofessional to have a green "open" knowing you are closed. Inconsiderate.

What a great company to find your diamond needs! The service is excellent, the quality is…read moreexcellent, and the choices are many. Stephen does fine work and Tricia cares for each customer with skill and kindness. It's the place to meet your Diamond needs..... Susan

Being a guy, I struggle with finding gifts for my girlfriend. She worked here for a bit and always…read moreraved about the prices and the owner, Stephan. I came in one day when I knew she would not be there and met with Stephan. I gave him a budget and a date I needed it by. He pretty much took care of the rest and it turned out better than I ever expected. My girlfriend wears the necklace every day. The whole experience was painless and I will never shop anywhere else for jewelry. The store is located next to TCBY at the corner of Poplar and Brookhaven. The owner/jeweler is easy to talk to. He does a lot of hunting which makes him relatable to most men.