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    Gene's Deep Rock

    4.0 (3 reviews)
    Closed 7:00 am - 4:00 pm

    Services - Gene's Deep Rock

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Recommended Reviews - Gene's Deep Rock

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    3 years ago

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    12 years ago

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    10 years ago

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    Gandrud Chrysler Dodge Jeep Ram

    Gandrud Chrysler Dodge Jeep Ram

    2.4
    (17 reviews)

    I rarely write reviews like this, but this experience needs to be shared ... especially with the…read moreowner. I dropped my vehicle off over a week ago. I understood there was a snowstorm and intentionally gave your team extra grace. That's not the issue. The issue is the complete lack of communication and accountability. No one can provide a basic update. Not even simple questions like: - Has my vehicle been looked at? - Is there a diagnosis? - When can I expect it back? Your current system is clearly broken. Calling in leads to a receptionist who routes to a service queue that no one answers--only to be sent back to the same receptionist, who has no visibility into anything. That's not just frustrating but it's unacceptable in 2026. This isn't just a communication gap. It points to: 1) Outdated service processes 2)Lack of internal visibility/tools 3) Poor customer experience design and 4) A breakdown in operational management At this point, I don't just want an update. I need my vehicle back. If you want to run a modern service business, this model needs serious attention. Customers should not have to chase down basic information about their own vehicle. I hope this reaches someone who can actually fix it or this business is in deep trouble. I will never use them for service and our entire family drives Dodge/Jeep.

    Bought a 2020 jeep from them ONE year ago. Has under 70,000 miles. Started setting off multiple…read morewarning lights. Turns out it needs a brand new engine. Cost over $11,000. *Called multiple times and didn't even have the decency to return my call. Get your own inspections and DON'T BUY FROM GANDRUD!

    Marv's Hometown Tire & Auto Service Center

    Marv's Hometown Tire & Auto Service Center

    3.8
    (6 reviews)

    My daughter goes at college at UWGB and her car broke down just outside of campus at 4:30 pm. We…read morelive two+ hours away. Googled auto repair in Green Bay and Marv's was the first to appear. Called and got Laura. She heard my desperate plea and sprang into action. She had a tow truck meet my daughter after hours and had her towed into their shop. The next morning she called to ask if we had had any repairs to the driveshaft recently. We had used a shop near our house about a year ago. She sent me pictures of bolts that had come loose and caused damage to the parking brake cable. The other shop hadn't tightened the bolts. Laura worked with the other shop to have them cover the cost of repairs. I can't say enough about the service and care they gave us. It felt good to know that Laura cares about safety and doing the right thing. I will have my daughter use them for all future repairs and maintenance.

    Stayed open late after 5:00pm on a Saturday to take our car in which broke down on our road trip…read moremany miles away from home (detroit, MI). The car over heated and the coolant was gone. We thought We were going to have to rent a car, wait till Monday to drive back to green bay, and pick up after the repair in the head gasket area was finished. Marty found a crack in the coolant tank, got a new tank, and fixed it all in under an hour on the same day! Saved our trip and our pocket. All after hours! I felt bad, poor guys didn't get out of there until after 6:30 I wish I had a auto shop like this back home. The most caring & honest auto repair shop I've been to in years. Thank you Marv & Marty!

    Gene's Deep Rock - autorepair - Updated July 2026

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