1 Star We began renting storage units from this company in September after speaking with Jonathan. We initially rented two units and later added a third. Everything was handled over the phone, and at no point were we provided with a contract, terms and conditions, or any documentation explaining the rental agreement. We simply paid month-to-month. Several months later, we emptied one unit and continued renting the other two. On May 22, 2026, I notified Jonathan that we would be moving our belongings to another storage facility and expected to be completely out by the following weekend. Despite providing notice, my card was charged for another full month. Both units were emptied by May 30, 2026, and I requested a refund for the unused portion of the month. I was then informed that the company does not provide refunds and requires a 30-day notice to vacate. My issue is not necessarily with the policy itself, but with the fact that it was never disclosed to us. We were never provided with a contract or terms and conditions, and when I repeatedly requested a copy of the documentation that supposedly outlined this policy, none was provided. For a month-to-month rental arrangement, I expected transparency regarding cancellation requirements and billing practices. Instead, I was charged for an additional month after vacating the units and was unable to obtain any written documentation supporting the charge. Based on my experience, I cannot recommend this facility. If you choose to rent here, I strongly encourage you to request all policies and terms in writing before providing payment information. read more