I only had them on weekends and a short time but they actually care about their caregivers and…read moreclients! My only regret is that I didn't find them sooner

This place went downhill the last year my mother was there. I see they are having their employees…read morewrite reviews now, example, "Maria H." My mother had overnight care and at least 10 times the workers never showed up. Family members had to come in at 11:30 pm. when their shifts started at 11 pm. The only employee I trusted was the poor overnight dispatcher who couldn't really do anything and had to profusely apologize/pass along the message in the morning because this agency A. DOESN'T HIRE CNA AND, B. DOES NOT HAVE OVERNIGHT SUPERVISORS. ONE OF THE SUPERVISOR, MONA IS TOTALLY UNPROFESSIONAL. THE CNA THAT WORK at Family Resource HAS TO CONTRACT WITH THEM TO PAY THEM THEIR DESERVED WAGES. They hire retired CNA with no licenses or ones who barely have their licenses/lost them. Most of them have no common sense regarding ADLS or DAILY LIVING SKILLS. They don't know how to clean properly or what to do in an emergency. Our family finally told them to call 911 if they were clueless about a situation with my mother who was 94 at the time. She was a fall risk and fell several times where the supervisor did nothing about the worker, no extra training or anything then, would send the same work into the home. I finally reported the last worker to the WA DOH as she let my mother fall overnight then, lied about it. I found she was training to be a CNA and not licensed yet. Terrible place, don't waste your parents or your Long Term Care insurance there. Call PIERCE COUNTY HUMAN SERVICES FOR LONG TERM CARE FIRST!!!

Tacoma, Wa, Gravelly Lake…read more After the manager spent time asking an abundance of questions they sent caregivers that were unqualified for the tasks in which they were sent. I cannot imagine why they would ask height and weight of the patient and then someone who could not transfer that person safely. Seeing my loved one dangling from a bed, and commode was very disturbing. One caregiver spent a considerable amount of time frisking the home under a surveillance camera and finally decided on one item, which he tucked in his shirt and went away with. We did not pursue this, it was invasive but we were troubled with something far more important, our loved one. I cannot imagine what this care person's his life was like before this job and I refuse to pass judgement, but it was very unsettling. The last caregiver they sent was a diarrhea of the mouth and had no consideration for the family, and kept showing pictures of her "show chickens" even after being asked two different times to stop. She did not respect the patient or any of the family even after being directly told of the wishes. Would I use this agency again? Never. Not enough oversight, poor staffing and many many of the caregivers had very poor oral hygiene, which is really unfair to the patient who cannot speak up or avoid the smell of halitosis and gum disease.

This agency did a great job of caring for my Aunt for over 5 years. They are local and I liked…read morethat. Not a franchise and very responsive. Our caregivers were all delightful. The nurse who also came out from time to time was wonderful. We could not have kept her home without their help. Thank you.

I found out about Home Instead from a neighbor. My mother needed some home care services beyond…read morewhat I could provide for her. They were very quick to respond and get someone for us to help with my mother. They explained the process very well and we loved the person who came to provide the care! Their scheduling, billing and customer service has been excellent!

Had it not been for Home Instead, my husband's transition from life to death would not have been…read moreeasy.. for either one of us. Their level of professionalism, compassion, caring, and service cannot, in my opinion, be improved in any way. I want to shout out a huge Thank You, personally to: Christine, Frank, Caroline, Angela, and Sarah for taking such good care of us from April 27th to May 4, 2023. You all are truly angels, and now, happily, special new members of my family! I will never forget what you have done for me and Scotty!!! Stephanie Anderson

I have worked here for almost 5 years and enjoy it. I feel like this stuff is flexible to work with…read moreand I really enjoy my job working with seniors.

The reviews seem all over the place, but first off, clients need to know they are totally free to…read moreinterview any and all 'Angels' for the perfect fit--and to change caregivers if it becomes necessary. Mom (95) had three absolutely lovely ladies who would read to her, bathe her, help her out at 2-3 hour stretches to give me respite time. Each one was fantastic! Each one could READ aloud (which we found out was not the case with other agencies). Alice was extremely supportive--Mom (and I) looked forward to those visits so much more than the night caregivers (we were unable to coordinate for a night person with VA--wish it had been possible). We both loved our Angels. And wow--they even did lots of great things that ended up benefitting both Mom and me--I felt pampered too! So a huge shout out to Wendy--to Caroline--and to Karen! An old name popped up on this review--but to all, this is Bea B from Tacoma.

Excellent service. Easy to make an appointment. Care team very nice. They were able to do lab work,…read morevitals and and assessment in person while the provider was seen virtual. Awesome service

Truly Amazing Group of highly professional nurses and med-techs! Every interaction with DM was…read moreamazing, incredibly responsive, they were out to my house the same day, follow up visit that evening and the next day. Care was literally EXCEPTIONAL at every level. Modern tech allowed them to run vitals, lab test, prescribe meds, even provided a chest xray right in my living room. They informed me of everything, every step of the way and were very helpful & educational, about meds, my condition and took an active role in genuinely helping me get not only properly diagnosed but on my way back to health. I simply cannot thank them enough!