QUALITY PRE-OWNED MERCEDES - EXCELLENT SELECTION Purchased a vehicle approx. 10 days ago. Below is my observations and insight. Vehicle:2014 C350 Coupe 4Matic Salesman: Alex Floor manager: Trish Business Mgr. Dave Other people I met while at the dealer: Kim (sales), Steve (sales) Researched on dealer website prior to visiting the store. Found that dealer had an EXCELLENT inventory of luxury pre owned vehicles. My first thought was, impressive for a "KIA" dealer. The website displayed 7 Mercedes vehicles that were currently available. Once I decided that the 2014 C350 Coupe 4Matic fit my wish list, I headed to the dealer. Arrival at the dealership. My first impression was, "very clean and well organized used car lot. I was able to find the 2014 C350 Coupe 4Matic immediately. It was EXACTLY as displayed on the website. Just to make certain that it was the best fit for me, out of the 7 available, I walked the used car lot and found them all. Although ALL 6 other were near MINT condition, I landed on the 2014 C350 Coupe 4Matic. Walking the LOT. While looking around for 20 minutes, I was surprised that I was not approached by a salesperson. Some buyers might find this acceptable, but I personally do Not. Since I was there to Definitely BUY the 2014 C350 Coupe 4Matic, I thought, Wow, this is going to be so easy for the sales person, whichever one greets me first. After walking the lot alone for 20 minutes, I decided to go inside. I utilized the door closest to the used car lot on the East side of the building. Once inside, I made eye contact with 3 people sitting at desks and then headed westward past a spinning "Free Trip" wheel, towards the second half of the showroom. The showroom is very well lit and super clean. The vehicles are displayed well. I was not "put off" by anything related to the facilities. "Can I help you", stated the lucky salesperson who is unknowingly going to write up a deal in the next few minutes. "My name is Alex". Alex is Brand new (2 weeks) in the business. Alex's attitude was excellent. He was super friendly and eager to do a good job. Knowing that it was hot outside, Alex immediately offered me a bottle of water. When he returned, he actually gave me 2 bottles. The experience with Alex could not have been better. I advised him early on that I wanted to pick up the car the next day and as long as the price was fair, we had a deal. My offer was lower that Alex could go, so he brought in Trish. Trish made a fair counter offer and also included some free oil changes, very nice. Was surprised to be informed that the service dept. has a hair and nail salon available, while you wait for your vehicle. Great idea!!! Picking up the vehicle the next day. Alex came in on his day off, I felt bad, but he insisted. The car was detailed to near perfection. Alex even filled up the gas tank himself. In conclusion. I was impressed with the selection of pre-owned vehicles as well as the look and feel of the dealership. Although brand new to the business, Alex was spot on where in counts. I can see Alex as someone who will be successful in whatever he chooses. I have already recommended Alex and GK to several family members and friends. I will personally be back, when my wife is ready to upgrade to a newer Mercedes. Reasons for 4 Star rating: Vehicle Price: Very fair for all parties Vehicle Condition: Excellent Dealer Fees: Slightly below avg. Sales: Excellent Management: Good F/I: Good Billing (paperwork): Very Good * Disclaimer: Although retired from the industry (2006), I have 20 years experience in various positions/stores, Sales, F/I, Service Mgr and Sales Manager read more

Buyer Beware - Extremely Disappointing Service Experience I had an extremely disappointing experience with the service department at Generation Kia in Bohemia. From the way I was treated to the pricing I was quoted, the entire experience was unprofessional, inconsiderate, and frustrating. I was quoted approximately $3,200-$3,400 for a repair, which I ultimately had completed at another Kia dealership for nearly $2,000 less. Generation Kia did offer me a discount after I expressed my concerns about how I was treated, but even with that discount, their price was still significantly higher than what I ultimately paid elsewhere. My experience has made me strongly recommend that anyone using this service department shop around and get a second opinion before authorizing expensive repairs. Carefully review the estimate, including parts pricing and labor charges, and pay attention to any overlapping labor that may be included in the quote. Get estimates from other Kia dealerships so you have something to compare. I also had a very uncomfortable interaction with a service advisor named Lou, whose treatment of me was less than acceptable. During my time in the service department, another advisor, Michelle, was also dealing with a customer who was questioning a charge. After the customer was no longer directly engaged with her, I personally heard Michelle refer to that customer as an "asshole." The customer apparently did not hear her, but I did. Regardless of how difficult a customer interaction may be, I don't believe customers should be spoken about that way--especially in a professional service environment where people are spending thousands of dollars of their hard-earned money. I am also planning to file formal complaints detailing my experience with Kia corporate, management, and the Better Business Bureau. My advice to other Kia owners is simple: do your homework, compare prices, carefully review your estimate, and don't feel pressured to authorize a repair on the spot. There are other Kia dealerships that will provide you with an opportunity to compare pricing and, in my experience, treat you with greater respect. Buyer beware. Customer beware. Shop around before spending your hard-earned money here. read more

Purchased my 2021 Kia Sorento EX-Tgdi almost 2 years ago. Love the car itself and way it drives. But the electronics suck. Touchscreen and front display malfunctioned after 2 days. Told me electronics weren't covered. So I cannot use hands free options music or navigation because it calls my 76 yr old dad at 5:30am 7-8 times. He thinks I had an accident and gets nervous as all hell. Kia won't help. Oh. And I paid $27000 for the car with $14000 down. No spare tire or jack. Told me some vehicles don't come with them anymore even though it's obviously missing. Still fighting them for over 1.5 yrs. Salesman doesn't respond or follow up when he says he will. I would NEVER buy another car from this dealership again. read more

Title: Unsafe Vehicle - Poor Dealership Support Despite repeated service visits to Generation Kia in Bohemia, our 2024 Kia Carnival continues to have serious safety issues, including steering, transmission, warning lights, braking, and suspension concerns. Timeline of issues: Apr 28, 2025: Recall service; defects appear. May 18, 2025: Service visit; issues persist. Jun 16, 2025: Service visit; defects reappear. Aug 21, 2025: Service visit; dealership states fixed, no follow-up. Sep 4, 2025: Vehicle pick-up; no call, had to check in. Sep 24, 2025: issues re-emerged; Reported to sales manager, dealership confirms they cannot resolve and advised litigation. The dealership has failed to fix these defects or provide timely updates. The vehicle remains parked for safety reasons while we continue paying nearly $700 per month plus insurance. Given the ongoing issues and this dealership's inability to resolve the matter directly, I cannot recommend their service or support. read more

Generation KIA - photo verification of warning lights - Car Dealers Near Me - Bohemia, New York

If you are considering doing business with Generation GMC, be very careful -- especially when it comes to trade-ins and lease payoffs. We traded in a 2022 Chevrolet Silverado on February 21st while leasing a 2026 GMC Sierra. We were clearly and repeatedly told by our salesperson that the dealership would handle the lease payoff through Jovia (Fusion), including remaining payments before the March 6th due date. That never happened. For over a month, we were given false information and reassured that everything was taken care of. Meanwhile, Jovia/Fusion had no record of any communication or payment from the dealership. The reality: Two missed payments were reported, damaging my husband's credit We received a DMV notice that the registration was expiring We have now received a collections letter due to their failure to act The vehicle wasn't even processed -- it was sitting in the back of the lot, not listed for sale Only after physically going to the dealership on April 7th did they admit fault and send the payoff. Even more concerning, when we escalated this to management, they responded once to schedule a call -- and then completely stopped responding. This goes far beyond poor customer service. This is a failure to handle financial obligations responsibly, and it had real consequences for us. It is extremely disappointing because the initial buying experience was positive, but the lack of accountability afterward completely changed our view. We will not be returning and strongly caution others to ensure every detail is handled properly before leaving this dealership. read more

I had such a great experience at Generation Kia! From the moment I walked in, everyone was friendly, professional, and genuinely helpful. The staff took the time to answer all of my questions (trust me I asked a lot lol) and made the entire process smooth and stress-free. I never felt pressured, and they really worked with me to make sure I got exactly what I wanted. The dealership was clean, welcoming, and organized, and the whole team went above and beyond to make sure I left happy. I absolutely love my new car, and I couldn't be more grateful for the excellent service. Highly recommend Generation Kia to anyone looking for a reliable dealership with honest people who truly care about their customers! I am not by my new car to take a pic but if I can update later I will ! read more

Generation KIA - 5star great experience . - Car Dealers Near Me - Bohemia, New York

On July 19, 2025, I purchased a car from Generation Kia. I told the salesperson my Chase bank credit score was 751, and was promised a 1.9% APR. Later, the finance manager claimed my score was only 699 and gave me 6.99%, promising I could refinance in 3 months. When I received the bank statement, the APR was actually 9.19%! They also added a $6,275 service contract to my loan without my consent. They verbally promised it could be refunded, but have delayed for weeks and never processed it. The whole process felt misleading and dishonest. Be very cautious! 2025 年 7 月 19 日，我在 Generation Kia 买车。当时我告诉销售，我的 Chase 银行信用分是 751，他承诺给我 1.9% 的利率。结果贷款经理说我只有 699 分，给了 6.99% 的利率，还承诺 3 个月后可以重新贷款。等我收到银行账单，利率竟然是 9.19%！另外，他们在我不知情的情况下，把 $6,275 的售后保修加进贷款里，并口头承诺可以退款，但一直拖了几周都没退。这整个过程让我觉得非常不诚信！ read more

Generation KIA - Dishonest and misleading - be careful! - Car Dealers Near Me - Bohemia, New York

They sold me a used car without disclosing that a smoker had previously owned it. Now I'm trying to get the smell out.

In December, I took my 2020 Telluride to the dealership for a recall related to the headlights, but I was informed that the necessary part was back-ordered. I made several calls to check on its status, and each time, I was told that the part had not yet arrived. Finally, in April, I visited the dealership to ask about the delay, and I was informed that the part was in. However, I did not receive any proactive communication regarding this update. I encourage better communication with your customers in the future. I did receive a phone call from the dealer the day after and he explained to me that this will not happen again. read more

I've had some trouble at Kia in Bohemia in the past but my most recent experience will be my last. On March 12th I got a tire from them because the slow leak I had in my tire was from "wear and tear, no hole detected" OK, I don't agree with it, my tires were all 10 months old but whatever I get the rear two tires for 130 each. 2 days later I am still filling up the tire every 2 days (even though its brand new). I can't bring my car back during normal business hours because I have a job and a baby, I find some time the other night on April 2nd, (That in itself was difficult because even though they said I can drop it off overnight their entire lot is locked and their keybox drop off is not even locked, I have to park my car on the Service road, and hope nobody steals my keys in the unlocked drop box) The morning of they send me a video, oh the tire has a hole, 130 for a new tire. Wait a minute, I just got this tire not even a month ago! There is nothing they can do. How does a Kia dealership not have a warantee of a tire!? ITS UNDER A MONTH! I will be telling anyone and everyone I can to stay away from these crooks in Bohemia. DO NOT GIVE THESE PEOPLE ANYMORE OF YOUR MONEY. You have been warned. read more

I had to take my car into service shortly after purchasing. There was a noise coming from the moon roof and i dealt with Louis. From beginning to end him and everyone else has been amazing in Kia service. Louis has kept me updated and always sends a message or takes the time to call me when he has an update, they set me up with a loaner and replaced the moon roof. With parts being back ordered he was open and honest through the process. Especially owning a Cadillac servicing at Kia i definitely was concerned but Louis quickly assured me my vehicle was in good hands. read more

Generation KIA - Car Dealers Near Me - Bohemia, New York

Asked the salesperson. What is the price of the car. Only got monthly payments. After going back and forth a few times. Waste of time. Simple request like the price they are selling the car. Avoid this dealership. read more

Had the best experience working with Mansa he was amazing!! He was so caring and helped us find the right car that worked in our price range. read more

The absolute worst customer support ever Went on with an issue withy oil pressure light, and charged an excessive about of money to have the oil pressure sensor replaced and still have same problem They promised a loaner car, and conveniently never have one and now I am stuck with a probable oil pump issue and no communication from the service department Take your business elsewhere read more

This past Tuesday I brought my adult working professional daughter to Kia (in Bohemia NY) after visiting Hyundai 112 (Medford NY). The idea was to compare the Tucson and the Sportage (my favorite) and see which she wanted to lease. At Kia we were greeted by a person named Mansa. We explained to Mansa that we had an 75 minutes and we were interested in test driving the base model sportage and getting a lease quote... I also explained that I will be interested in what happens today as I love the Sportage and would be willing to come back to Kia as my lease is up in only a few months... So this salesperson knew he had a potential 2 leases. Lonnggg story short - Mansa took us out side showed us the models and asked which one my daughter wanted to test drive... he left to get the keys -came back 15 minutes later NO KEYS, this happen two more times equaling 41 minutes outside... NO KEYS/NO TEST DRIVE. Finally he says "how about we go inside and I'll get you some numbers and then you can test drive" (never explaining why he never got the keys or what the heck he was doing each time he left us waiting outside). Great, let's at least get that done... he walks us to the desk, says he will be right back (we figure he's going to get some numbers for the lease) 20 minutes go by of me watching him talking and laughing in the managers area... walking in and out of the building... singing, bopping around like he was dance/walking- he re-emerges at the desk empty handed AGAIN and points to some sign sitting on this desk and tells my daughter to follow a link and answer the questions so she can get some prices... now I'm besides myself... I asked Mansa what he was doing? I reminded him of the no keys 3 times / the disappearing to get paper work and doing everything but / and now pointing to something on his desk that he could have told us to do before he took off. -it's about an hour now and he says "I couldn't find any keys, and when I left you at the desk I had to get someone's car that they came to pick up" I explained what I watched him doing and he laughed. - WE walked out and I will NEVER return... I am a 3 x Kia customer who leased each one and I love these cars... during the pandemic we in America had a chip shortage and the dealerships gouged away and played awful numbers games. I left Kia and ended up leasing a Nissan (decent car, but I couldn't wait to get back in a Kia). Dear Generation Kia of Bohemia, my time is money, I expect to be treated as you would like to be treated, and you have lost a family of customers as my son in law was ready for his Kia too... additionally I don't know what the criteria is for your sales people to work for your company, but let me suggest to you that training, drug testing and people skills are a must in your industry. We will now go back to Hyundai 112 and lease my daughter Tucson SEL (I am going to travel to another Kia dealership for myself). What a disappointment your dealership turned out to be. read more

3 weeks ago I my ac motor broke my car is under warranty I tried calling for a week only to be transferred to ext. that either have no voicemail or mailbox is full the ladies who do answer the phone are extremely rude and stopped answering my calls, finally after almost a week Vinny called me. They supposedly "fixed it" and now the motor stopped working again, I have been calling now since Friday and having the same issue where no one gets back to you or they hang up and won't answer the phone. I did a review three weeks ago but took it down because Vinny loops me they get a bonus check after the end of the month if they have all good reviews well now it's not coming down they have the worst customer service!!! I have bought two cars from them and this is the service that I get!! My brother has also bought a car, I will never ever use them again and would never refer anyone to that dealship!!! I guess once they get there money they can careless about there customers!!! They are the worst and especially the ladies who answer the phone!!!! NEVER AGAIN WILL I BUY A CAR FROM THEM!!! I should start hanging out front with a sign telling customers of how al Awful. They really are. read more

you sent a car in for a minor repair on the windshield and when we got it back the car had scratches on the door and near the back of the car nowhere near the windshield read more

I came here for a car and the salesman said he would go in the back to talk to the manager about numbers or something and he started messaging me on Grindr. When i said it's unprofessional etc he got super aggressive and said awful things like you just need to get f****ked to calm down. I left and called the manager who said he would be immediately fired, he worked there for 3 more years and is still in the industry as a result of them not firing him. Stay the hell away from this god awful place. read more

Get rid of the financial lady she rips it off. The salesman are good but the financial lady guessing with a smile then scams.U

I had my 2024 Telluride in recently and had an excellent service experience. The service advisor Cody Peters was super knowledgeable and accommodating in terms of keeping me informed when my car would be ready, and I felt like Cody was a true customer service professional in every way. Thank you Cody and Generation KIA! read more

Horrible. I have been calling for two days with no response. All I get is an automated system telling me "Kat" is not available. White heck is Kat???? I dial "0" and get another automated system. I have a horn that is not working and cannot even get through to make an appt. What If I need to use this horn and something happens? This will be all on you KIA! read more

I bought a used car from gen located in bohemia kia/buick ,gmc ...I should have read more of the reviews about this dishonest dealership in bohemia ,ny...They are dishonest from the salesman mansa murray to the finance officer mr faucett ..they will shake your hand and tell you what ever they can to make a sale ..I should say that when i went to the finance officer they try to sell you everything /warranty that you can think of only the numbers they give you for the same warranty kept changing going up.Furthermore i signed alot of papers and tried to read thru all of the contract but didnt realize until i got home that they charged me $ 210.10 for greenhouse gas offsets which was never discussed with me...I was promised free tank of gas which was a charge on the contract...I was promised new car mats not the original mats that were washed with the soap on when i got the car...I would reccomend to try another dealership because they dont care about future business or the customer ...! read more

I had a 30K service done on my Kia Niro which cost $1000.00. At the time I thought that sounded high, but not having researched it, I foolishly just paid. The oil was not changed at that time because the tech said it still looked good. (So I paid $1000.00 without even having the oil changed!!! Again, my bad!) Fast forward a few months later I called to ask their price for an oil change-$99.00. (Also very high!!) At that point I went to a different dealership where they charged $70.00. The tech. noticed I needed a new cabin air filter, which, by the way, should have been part of the 30K service at Generation. And it was indeed filthy; almost black and covered with small leaves and other foreign particles. So that cost me an additional $90.00. Something else I didn't like about Generation-when the car was there for the 30K service they replaced my licence plate frame with one of their own, advertising generation KIA. I don't know if this is common practice for service visits, but I didn't appreciate them doing that. Needless to say I will be removing that frame. I intend to lodge a formal complaint with Kia America. And, I am never returning to Generation Kia. read more

Went there to look at a 15 year old used car that was on their lot for 2 months. They were asking for 14k. Tried to negotiate prices closer to 12k before I even troubled them for a test drive cause I didn't want to waste each other's time. Joe told me that they will not budge on the price since that's what they paid the previous owner as a trade-in. I find it hard to believe that a dealership paid 14k for a 15 year old used car while the average price for a new Kia is around 35-40k. Not giving a bad review cause negotiations didn't go my way but if you are going to bs then do a better job. I will be less disappointed if they told me they are not flexible and I will still do business with them. I am more upset that they assume everyone that shows up is a chump that deserves to be taken advantage of. Dealerships like this gives others a bad name such as STEALerships. read more

I visited this location several times while car shopping and did not feel comfortable making a decision and pulling the trigger until I worked with Amy! It was so amazing to work with a professional who is so knowledgeable but also actually listens to her client and can make an honest assessment based on the client's needs and answers the actual question instead of bombarding you with information you don't actually want. An absolute unicorn of a car salesperson... I wish I could hire her myself! Would definitely come back but only if I could work with Amy. read more

Efficient and well run. Salesperson was good too. Liked the responsiveness and service in purchasing a used vehicle. Vidit Parikh is an excellent salesperson. Knowledgeable, helpful and professional I highly recommend him as well read more

Always pleased with service at Generation Kia. Staff is courteous, honest and efficient. Special shout out to Joe Bonamasso for their patience, kindness and keeping me informed regarding my car's service every step of the way. read more

Generation Kia Car Dealership engages in consumer fraud. They sold a car listed on line for $11,890 (still have the printout) for $18,638.24 plus a "pressure job" to add on almost another $5,000 of useless warranties. The car had a lot of problems but somehow most of those problems were never covered by any of the warranties. With the inflated cost of the car plus warranties and upfront finance charge, the final cost of the 2014 Jeep Patriot was $29,182. They fold the final contract in half so you don't see what you are signing and after being held hostage all day-exhausted and starving--you'll sign anything. If this has happened to you, contact the New York State attorney general's office and BBB. The will definitely follow up on it. read more

Generation KIA - Advertised price. - Car Dealers Near Me - Bohemia, New York

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The worst experience, they sold me a car with no floor mats. And that's the least of the problems I've had with Kia - just awful!

What a terrible service department. Can't speak about sales, this review is not related to that department. My wife has a 2020 Kia Sorento, which is about a month old. There is water leaking on the passenger side floor when using air conditioning. Fairly obvious what it is, must be an air conditioning condensation drain-hose, which is clogged. A quick Google search confirmed that is in fact the issue, it's a known problem. My wife was on-the-road, stopped by Kia's service department in Bohemia, the gentleman looked in the computer, and said this would not be covered under the warranty, on a month old leased vehicle. Not only did we have to leave the car there for DAYS, but he also quoted about ~$160.00 plus 'parts'. She called me, I told her it was a scam, and we'd take care of it during her next oil change, which was going to be that week. After all, it's basically clean water, no odor, wasn't that big of a deal short-term. She went to our mechanic that we have been using for years for the oil change, he put the car on the lift, stuck a screwdriver in the drain-hose, all the water gushed out. Guess how much? No dollars, that's how much. If he had to put the car on the lift without the oil change, he likely still wouldn't have charged anything, so we'd tip him a few bucks for his time. Even he knew exactly what it was though, a commonly known issue for Kia or not, it's obvious. I understand the 'unknown', you've got to figure out an issue, charge some 'minimum' fee to evaluate. I get it. But that was not the case here. A clean water leak ONLY when the air conditioning it is, what else could it be? Not like the car has water lines running through it. There's no sink in the car. But, this is a COMMON problem, they know that, so it's an obvious way to take advantage of people that don't know any better. Luckily, she knows better and isn't a sucker. Putting all of that aside, why would this not be under warranty? You think this is what they would want to cover under warranty, something that's 1-2-3. ‍ This is EXACTLY why we don't shop directly at car dealerships anymore. We use a car concierge service, which deals with the dealerships directly, and we don't have to waste our time, because that's exactly what you get when dealing with these shysters. I'll try to post a video of the 'repair' in a bit and if Yelp doesn't allow it, I'll take some screen-shots of the process. read more

Went there saw few cars abd sat with Kristen. Started out great. Had interesr in a 35k vehicle. Had trade a d had it looked over. Left number a d asked to be contacted which o was promised..few hours later I actually called her and she said I texted in which I never got text or call. She proceeded to say hold on ill call you right back in few minutes cause she was not at desk..well I waited and nothing. Day later nothing.....honestly how could I place my business here. Willing to buy a car almost 35k ready to sign and nothing..waste of my time at thos dealership..they need more experienced people even I would at least tell someone if I didn't want their business read more

They need to make 0 stars an option....heres why I had a kia for a long time, long story short, it gave me issues. Waited and given hope for a week for a loaner car....never got one. They would say, oh a car will be here at 2 today....nope. Ok a car by noon tomorrow....nope. LIES. The car was a goner, so I had to negotiate a lease. I worked with SCOTT BURATTA, he gave me a deal on Sunday. Come Monday...deal fell apart. On monday, they told me Scott had no right to offer me that deal. So why did Scott offer me an impossible deal?? Is SCOTT BURATTA a liar or inept??? Lies and deceit is all you will get from this place. read more

Generation KIA - Awful!!! Don't buy Kia - Car Dealers Near Me - Bohemia, New York

I brought two Cars from this place and I gave them multiple chances but the service just honestly sucks! The last straw was waiting for my car to be fixed which was equivalent to almost 7 hours between 2 days in a waiting room & Fixing my car with faulty parts instead of being truthful that they didn't know wth they were doing and to get someone on the phone to communicate with you is almost impossible. Much less a decent manager in person!! They are not honest and most definitely not genuine. Which is why they lost me as a customer. read more

Be prepared for a disappointing experience marked by live bias and borderline racism. Although the sales team was pleasant to work with, management was highly unprofessional. The head manager displayed a condescending attitude towards employees and, notably, towards me as a customer. Furthermore, he arbitrarily reneged on simple sales agreements that had been mutually agreed upon by the sales team and another manager, seemingly because he had the authority to do so. I left the dealership feeling embarrassed, frustrated, and disrespected. The experience was unacceptable and left a sour taste read more

Lies, Disrespect, and unprofessional. I wish i could warn everyone before buying a car through Generation Kia. It's been nothing short of a headache to deal with these scum bags. They don't answer the phone, every day, any hour of the week. The service advisor is always "in a meeting". No one here knows what's going on. read more

If you think all dealerships are the same, think again. This one has awful service and is dishonest! My experience was terrible but it could have been fixed with proper communication however they have no interest in treating customers with respect. I purchased a vehicle with Johann the day after Christmas. I wanted specific things which doesn't come standard on the Envista. He said we would have to order and that it would be 6 to 8 weeks to receive. I was not in any rush and 8 weeks was my birthday to the date! Great, sign me up. I left $1000 deposit and walked out a happy lady. At the end of week 6 I sent an e-mail to Johann to check on status. I sent it on a Tuesday and by Thursday same time I still hadn't heard back from him. People are busy. Ok, no problem. I'll give him a call. He answered. He proceeds to tell me it has changed to 4 to 6 months AND that he didn't even place the order yet. How could that be?! Johann apologized for the "miscommunication". We spoke about alternative options, he had to run something past his manager and would call me back. Two hours later he still hadn't called me back. I had to call the dealership to speak to a manager due to this severe delay. I was put on hold, asked what I wanted, put on hold, asked what I wanted, put on hold, after a long hold another woman came on and said "Johann is in a training". Well that's great but I was not looking for him rather his manager. This woman again had to ask why I was calling. I relayed the short version, she was very polite and told me she would forward me to the manager. After about another 10 minutes John came to the phone. I re-told the situation once again and asked him what my options were. Basically, I had to decide if I would take a car with packages I didn't want with a higher price or wait 4 to 6 months for the packages I wanted. What we are talking about here is an Envista basic model with a remote start and two toned wheels. The wheels is the apparent issue. Since I'm buying my first brand new car it should be exactly what I am looking for. I asked John if there was any way to expedite a new order. He repeats 4 to 6 months for manufacture. Wow. Why is it so different from December when Johann told me that it was 6 to 8 weeks? Turns out the "miscommunication" was that Johann actually quoted the wrong timeframe to begin with. The standard is 4 to 6 months! No delay in components, freight strikes, or any other crazy thing going on these days. He just didn't know or lied to me to get a sale. John was going to reach out to ... someone... to see if my order could be expedited. Maybe we could put it in line with my original December date. Ok, that would mean my first new car, the one I really want, would arrive between April and June. It's already February so why not? John promised to call me back before the day was over. Johann called me back a few hours later. I had returned to work so I had missed it. I called back maybe 20 minutes later. No answer, went to voicemail but his voicemail is not set up. AM I BEING PUNK'D? I called the dealership to speak with John. They put Johann on the phone. Now John was in a training. Johann stated that John could expedite my order to 4 to 5 months instead of 6. From the date of my original order? No from the date we place the order. Why wasn't the original order placed? Oh yeah. A "miscommunication". I felt like I had to fact check what Johann was telling me so I left a message for John. A day has passed without a response. I received no apology for this mistake or how it was handled. Given no appropriate solutions or the intent to make it right. After not receiving a follow up call as promised, I cancelled. Lets see what problems I run into getting my deposit back. read more

No hidden fees or up charges on prices. They were completely honest with me when i purchased a used vehicle. Very rare for a dealership.

Wasn't planning to do a response review but the dealer has the chutzpah to say "so we made sure your vehicle was covered and you got a brand new motor at no charge," when getting the new motor was a months-long nightmare and time-suck for my family. I bought and paid for a Certified car. The so-called brand new motor at no charge was done by a reputable Kia dealer in North Carolina, not Generation Kia, as NC is where we were travelling when the engine blew up, the night before Thanksgiving. Generation says here that there was no way to detect the engine sludge. Maybe. I'm not a mechanic. The NC mechanic DID say the engine failure was due to a complete lack of maintenance. The SUV had 30K miles. You decide. I will also mention here that during the test drive, the brakes rattled and smoked (a lot), so we were at Generation an extra three hours while they fixed a problem they should have easily noticed beforehand. AGAIN I will recommend - if you buy from Generation Kia, have a third party mechanic inspect the car first. *** And For-the-Love-of-All-That-Is-Holy make sure you get any certified vehicle documentation BEFORE you drive off the lot. Do not trust that it's in the mail.*** Learn from my mistakes, kids. read more

I took my car here for an oil change about a month ago I was told everything was fine with my multi-point inspection. Last weekend I paid over $1,000 for my car to get new brakes and roaders from Sunrise Toyota. It turns out that the Kia service rep Anthony neglected to tell me that my brakes were so low that in a few weeks they would be metal to metal.. They let me drive off their lot with an unsafe car that would not pass inspection! This place is unsafe and unethical. Anthony is the worst car rep I have ever spoken too, this is the second time he screwed me over. SAVE YOUR MONEY! Do not go here. read more

Joe is awful this place is all fraud! Patty ran my daughters credit without my daughter being present. Her father went in to talk to patty snd gave patty all my daughters information. Without my daughter being present. then the last review I wrote joe the owner said he'll give my daughter a 1,000 for taking down the review. He nevet gave the check to my daughter he gave the check to her father who didn't even buy the car. Ck was made out to my daughter but put in her fathers hand by joe the owner. Needless to say my daughter never received the check! Pat and joe committed identity theft and fraud. read more