I'm only giving one star because there's no other option to leave a review. We called this shop at 9am on a Wednesday morning and explained our situation, they called back at 9:30 to tell us Jason is on his way to see what's going on with our van. We never asked anyone to come out, they offered. Around 10:30 we called back and they said they would call him and and see where he is. At 11:30 I called them back to be told by the person answering the phone she doesn't think he's coming and also let it slip that Jason didn't want to work on the van or couldn't put it on the lift. So please tell me why y'all were wasting our time!?! Then she continues to yell across the floor to him that we were waiting on him. So they say he's on his way. Then called me back at 11:42 to tell me he left and what truck to look for. I immediately hung up and called a tow truck and a different business. It is now 12:57 while we're waiting on a tow truck and this dude pulls up and still expects our business? GTFOH. How you have 4 stars with a business model like this, I'll never know. read more