Vital Records in Willmington Delaware. I had ordered a copy of my birth certificate in August of…read more2025. It's now April 2026. I have yet to receive it. I've called numerous times. No solution. I want my $60 back. They won't give it to me. They said it could be another 20 weeks until you'll receive it your birth certificate. FRAUD! Contacting the Better Business Bureau, for answers. I have never come across such an unethical place. Do Not use them. Go to your local town, where you were born. Pay $10. You're done!!! And with no headache!

I had mixed feeling going here. I was prepared to spend my whole day sitting and waiting but nope!!…read more I was in and out within 15 minutes. I needed my birth certificate so I can get the Real ID. I got there as soon as they opened (highly recommended), got a ticket, filled out the application, and soon as I was done my number was called. I showed them my current ID and paid $20. Just 5 minutes later, my birth certificate was ready.

Organized and friendly staff near and clean. A lot of seating area. Timely announcementread more

Very disappointed in my experience at the PHL Social Security Office. First time I've had to visit,…read moreand I hope it's the last. For starters, be prepared to WAIT! Your visit may easily take two hours (and I think that may have been on a good day for me). Directions: you'll have to walk in to 2 Penn Center, and find the elevators to get to the 20th floor. Once you're in the right area (I only needed a replacement card), you get any personal items searched, and then get a chance to speak with an initial representative. The rep will ask for your SS#, and then you will be placed into the queue. Waiting: security will strictly enforce the fact that talking on cell phones is not allowed. Eating or drinking is also prohibited, but they do have a water fountain and 2 small gender neutral restrooms (I didn't venture in). In addition, there is no WiFi connectivity, so you may want to bring something to keep you occupied. Pro tip- headphones alone likely won't drown out the noises made by crying children! Observations: you'll notice from my photo that there are 20+ windows built to serve customers, yet during my two hours here, I only saw 2-3 windows in operation on a consistent basis. It's disappointing that our system isn't able to serve more people and in a faster manner, but I am grateful for the folks who do work here and try their best to serve with a smile on their faces. One of the more frustrating parts of the visit is that you will not get an accurate estimate for your wait time. There is no real-time update mechanism, and the sole TV is just displaying the same facts that they display online. Speaking of online- I did try and get my replacement card online before I came to the office in person. As you may have guessed, the online system has some serious issues, but that's a whole separate review for another time. FYI- it takes 5-7 business days later to get your replacement card.

Very helpful Agent 8/21/25 Thank you…read more PS Excellent phone prompts. I got right through.

September 2, 10 AM I had a walk-in no appointment set time was about 15 minutes. Went to Window2…read morethe clerk very very friendly . Very informative no pressure smiles helpful all the above.. I highly recommend this location.

Why do they keep announcing no walk-ins only appointments. Been here 3xs, noone answers phone and…read morecan't make appointment on line. Keeps saying it's not my zip code. Going back a 4th time to try for a copy of ss income.

Why can't Philly residents use this location? I'm being told I have to go to the JFK office EVEN…read moreTHOUGH I live in the Northeast, 5 mins away from Ashton Rd. I just got married and I want to change my name. Why do I have to waste time and money going downtown?

Ok, I was headed to my nearest SS office when I noted that this location had a 5 star Yelp rating…read moreand I was like:"huh?". Well, let me tell you that rating is spot ON! I arrived on a Thur morning 30 min prior to opening and the most wonderful security person was already outside making sure folks lined up appropriately, but also informing folks what could NOT get done at this location (no new applications for a SS card), as well as the things that could be done on line so folks didn't waste time in line unnecessarily! And it got better from there: doors opened on time, check-in orderly, plenty signage explaining processes, the same officer even came inside and explained where to find the stations and the bathrooms! Then when I was called, the representative not only addressed my issue, but took time to explain other aspects of SS that were available to me! I have been to a number of SS offices in the Philly area and this was BY FAR the best experience. Did I mention I was out within 35 min? Only issue: street parking is limited, but office is assessable by SEPTA. This is my go-to office from now on! Make it yours

I didn't get the name of the representative I spoke with today. I wish I had because she was…read morepleasant, thorough, and was able to provide me with an answer. This is not always the case when speaking with social security. The 4240 Market Street location is tops

We all know the feels of trying to reaching a live Agent…read morewhen addressing social security card issues . Which should have been a relatively simple process in my county . I've been pushed to the side , ignored, And felt helpless to urgently get a replacement social for my 16 yr old son, to go on to prep school with a deadline of original proofs. I happened to reach a woman who heard me and actually listened to me. Nicole T! Yes she made this happen 2 months sooner than expected. Thank you Market St . Philadelphia social security office . It was worth the ride and thank you for doing your job. Well Done !

A slow waste of time. One of the worst government services experiences I've ever had. Crowded and…read moreinefficient. You might end up waiting a few hours only for staff to tell you they can't do anything to help you.

I've been here twice and have had great experiences. The first time I had my citizenship test…read more Security process at the door went smooth and once I sat in the waiting area, I got called in early. The interview went well and the officer was friendly. The second time I went in for my oath ceremony. It was busier this time. Every employee that I encountered was friendly, helpful and patient. I did not see anyone that was rude to candidates or applicants. In fact, I felt their excitement for us becoming US citizens which I thought was so sweet of them. What also stood out to me was that the employees were very friendly, warm and respectful to each other, which is more than you can say of some work environments in corporate America. There is a parking lot across from the building. I believe it's free to use if you have an appointment, but we parked on the street a block away.

The officer acted unprofessionally during the interview. He refused to accept my interpreter's U.S…read more passport as ID (even though it is valid government identification), argued unnecessarily, and only allowed the interview to continue after delay. He required my spouse to leave the room without clear explanation. He then asked me a confusing question ("What's happening in Florida in 2023?"), did not allow the interpreter to fully translate, and raised his voice at me when I tried to clarify.

I have never been more disgusted in my life. I drove a friend here and when I pulled up in the…read moreemployee parking lot to drop her off so I could go park a woman with an accent came out and yelled at me. She asked me if I was blind and that that was the employee parking lot. I told her that I was dropping someone off and that there was no need to be rude and disrespectful to me because I was not treating her that way. She then proceeded to tell me that she was from Russia (which I have no idea how that was relevant) and that I had no right speaking back to her. She said that she was going to lunch and that when she came back I'm going to see how she is going to sabotage my friends claim. She then got in her white Lexus and drove off. Needless to say we filed a complaint against her. Totally disgusted in this place.