Very helpful Agent 8/21/25 Thank you…read more PS Excellent phone prompts. I got right through.

September 2, 10 AM I had a walk-in no appointment set time was about 15 minutes. Went to Window2…read morethe clerk very very friendly . Very informative no pressure smiles helpful all the above.. I highly recommend this location.

Organized and friendly staff near and clean. A lot of seating area. Timely announcementread more

Very disappointed in my experience at the PHL Social Security Office. First time I've had to visit,…read moreand I hope it's the last. For starters, be prepared to WAIT! Your visit may easily take two hours (and I think that may have been on a good day for me). Directions: you'll have to walk in to 2 Penn Center, and find the elevators to get to the 20th floor. Once you're in the right area (I only needed a replacement card), you get any personal items searched, and then get a chance to speak with an initial representative. The rep will ask for your SS#, and then you will be placed into the queue. Waiting: security will strictly enforce the fact that talking on cell phones is not allowed. Eating or drinking is also prohibited, but they do have a water fountain and 2 small gender neutral restrooms (I didn't venture in). In addition, there is no WiFi connectivity, so you may want to bring something to keep you occupied. Pro tip- headphones alone likely won't drown out the noises made by crying children! Observations: you'll notice from my photo that there are 20+ windows built to serve customers, yet during my two hours here, I only saw 2-3 windows in operation on a consistent basis. It's disappointing that our system isn't able to serve more people and in a faster manner, but I am grateful for the folks who do work here and try their best to serve with a smile on their faces. One of the more frustrating parts of the visit is that you will not get an accurate estimate for your wait time. There is no real-time update mechanism, and the sole TV is just displaying the same facts that they display online. Speaking of online- I did try and get my replacement card online before I came to the office in person. As you may have guessed, the online system has some serious issues, but that's a whole separate review for another time. FYI- it takes 5-7 business days later to get your replacement card.

I have never been more disgusted in my life. I drove a friend here and when I pulled up in the…read moreemployee parking lot to drop her off so I could go park a woman with an accent came out and yelled at me. She asked me if I was blind and that that was the employee parking lot. I told her that I was dropping someone off and that there was no need to be rude and disrespectful to me because I was not treating her that way. She then proceeded to tell me that she was from Russia (which I have no idea how that was relevant) and that I had no right speaking back to her. She said that she was going to lunch and that when she came back I'm going to see how she is going to sabotage my friends claim. She then got in her white Lexus and drove off. Needless to say we filed a complaint against her. Totally disgusted in this place.

Ok, I was headed to my nearest SS office when I noted that this location had a 5 star Yelp rating…read moreand I was like:"huh?". Well, let me tell you that rating is spot ON! I arrived on a Thur morning 30 min prior to opening and the most wonderful security person was already outside making sure folks lined up appropriately, but also informing folks what could NOT get done at this location (no new applications for a SS card), as well as the things that could be done on line so folks didn't waste time in line unnecessarily! And it got better from there: doors opened on time, check-in orderly, plenty signage explaining processes, the same officer even came inside and explained where to find the stations and the bathrooms! Then when I was called, the representative not only addressed my issue, but took time to explain other aspects of SS that were available to me! I have been to a number of SS offices in the Philly area and this was BY FAR the best experience. Did I mention I was out within 35 min? Only issue: street parking is limited, but office is assessable by SEPTA. This is my go-to office from now on! Make it yours

I didn't get the name of the representative I spoke with today. I wish I had because she was…read morepleasant, thorough, and was able to provide me with an answer. This is not always the case when speaking with social security. The 4240 Market Street location is tops

Vital Records in Willmington Delaware. I had ordered a copy of my birth certificate in August of…read more2025. It's now April 2026. I have yet to receive it. I've called numerous times. No solution. I want my $60 back. They won't give it to me. They said it could be another 20 weeks until you'll receive it your birth certificate. FRAUD! Contacting the Better Business Bureau, for answers. I have never come across such an unethical place. Do Not use them. Go to your local town, where you were born. Pay $10. You're done!!! And with no headache!

I had mixed feeling going here. I was prepared to spend my whole day sitting and waiting but nope!!…read more I was in and out within 15 minutes. I needed my birth certificate so I can get the Real ID. I got there as soon as they opened (highly recommended), got a ticket, filled out the application, and soon as I was done my number was called. I showed them my current ID and paid $20. Just 5 minutes later, my birth certificate was ready.

We all know the feels of trying to reaching a live Agent…read morewhen addressing social security card issues . Which should have been a relatively simple process in my county . I've been pushed to the side , ignored, And felt helpless to urgently get a replacement social for my 16 yr old son, to go on to prep school with a deadline of original proofs. I happened to reach a woman who heard me and actually listened to me. Nicole T! Yes she made this happen 2 months sooner than expected. Thank you Market St . Philadelphia social security office . It was worth the ride and thank you for doing your job. Well Done !

A slow waste of time. One of the worst government services experiences I've ever had. Crowded and…read moreinefficient. You might end up waiting a few hours only for staff to tell you they can't do anything to help you.

On Tuesday April 14th, 2026, there was a troubled (or homeless) man at William McKinley elementary…read moreschool 2101 N Orkney St. who had a dog come into the garden of the school. He was told the dog couldn't be there so he began to curse and insult everyone, and they had to call the police. For about 20 minutes they tried to lure the dog (who appeared to be friendly) to their car. There were 3 police cars at the scene (There's a "Citizen" app video that was taken by me). They tried lassoing some sort of rope around his neck to use as a leash, but they failed. I'll soon be moving so I have several pet crates for my animals when I do. As I kept watching, I realized that ACCT Philly weren't going to be there soon enough, while the situation kept getting more and more tense by the minute. So I went to my home across the street, got the biggest cage I owned and brought it to the police to grab the dog. I'll be as honest as I can be, most people didn't think I was an innocent bystander, they assumed I had something to do with the guy. They acted like the cage somehow showed up out of nowhere, not even a "thank you". Yes you read that right. They didn't ask me if I wanted my cage back. Must've thought I have load of things to hand out. But the worse part about it is that the McKinley school principal was there, the vice-principal also and they DID NOT acknowledge me or thank me either. For these people, it was business as usual. This is what our world is coming to. I solved a situation for dozens of people whose work was halted for. I did it because if that dog had bitten someone, the first thing police will do is SHOOT. There were children in that school. Someone could've gotten hurt. I'm sure that the homeless man got helped, the dog was rescued and here I am without a cage now I need to buy a replacement. I feel like I was totally invisible and completely disacknowledged. I called the police 26th precinct and they had no knowledge of the incident. Guy tells me "I'm certain your cage wasn't used to get this dog". I was appalled!! I put the cage there and the police took it and the dog was led into it. Eventually the guy said "ok, well... it must be at ACCT Philly". I had to call animal control to see if my dog-cage is there. They left me on hold forever and I need to call again tomorrow I feel I was robbed of a dog cage that costs $80! This is what the police has come to.

I couldnt get past the intern at the window .The intern kept taking my concern to someone around…read morethe corner who I couldn't see 5 times . The person who is a vulnerable is still missing .

Getting ready to retire. Spent the past four months planning my social security benefits, pension…read morepayments, etc. I must say that dealing with the SSA has been an absolute NIGHTMARE! The rudeness, wrong answers, and general sense that some of these employees could care less about their jobs has been overwhelming. I was trying to do an over-the-phone application for benefits and I was disconnected with no callback! I was actually crying! Maybe their staffing has been reduced and they are overwhelmed, but this is no way to treat a senior citizen who has worked hard her whole life and is now trying to retire. Yesterday, Brittany from the Mt. Laurel Office turned all this around. She answered my questions, particularly those about retro payments, with a clear, simple explanation. She was pleasant to deal with. I did not feel like I was speaking to someone who was only reading from a script. I felt like I was dealing with a human being who understood my frustration and tried to help. Brittany, I can't give you a raise (I would if I could), I can only give you a pat on the back. However, if SSA has any brains in their head, they will find out what you did that turned around an angry, frustrated customer, and implement a better training program for their employees. Thank you for everything!

Hire more people that know how to answer a phone. I called two different days and different times…read more They said that it would be 120 minutes. So I waited 145 minutes. I got hung up on young kids are employees kids that play around. Is that what social security is about or they go to the area in the back and nobody ever comes out. I worked for this to be treated as if we don't exist anymore or that social security doesn't care what they stand for.