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    Social Security

    2.0 (4 reviews)
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    Ask the Community - Social Security

    Social Security

    Social Security

    2.9(9 reviews)
    9.9 mi

    I made an appointment online for a name change and was able to fill out the application online…read moreprior to going in for my appointment. The only issue was they only had availability 45 days out. When I arrived the day of the appointment, I checked in and only waited about 5 minutes before I was called to a window for assistance. I showed my required documents and got my new card within 3 days of my appointment!

    Getting ready to retire. Spent the past four months planning my social security benefits, pension…read morepayments, etc. I must say that dealing with the SSA has been an absolute NIGHTMARE! The rudeness, wrong answers, and general sense that some of these employees could care less about their jobs has been overwhelming. I was trying to do an over-the-phone application for benefits and I was disconnected with no callback! I was actually crying! Maybe their staffing has been reduced and they are overwhelmed, but this is no way to treat a senior citizen who has worked hard her whole life and is now trying to retire. Yesterday, Brittany from the Mt. Laurel Office turned all this around. She answered my questions, particularly those about retro payments, with a clear, simple explanation. She was pleasant to deal with. I did not feel like I was speaking to someone who was only reading from a script. I felt like I was dealing with a human being who understood my frustration and tried to help. Brittany, I can't give you a raise (I would if I could), I can only give you a pat on the back. However, if SSA has any brains in their head, they will find out what you did that turned around an angry, frustrated customer, and implement a better training program for their employees. Thank you for everything!

    Social Security - publicservicesgovt - Updated October 2026

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