Terrible customer service bought an item that broke within a week. They would not return the item at my home location, told me I had to drive an hour back to the location I bought it from. They do not honor returns within the company nor do they stand behind the products they sell. Stay far away!!! Go to camping world or Amazon! read more

General RV Center - Bluetooth lock kit - RV Dealers Near Me - Mount Clemens, Michigan

We visited on a Saturday afternoon, and we had to wait for some time until a sales employee was available. But we were invited to walk through the lot to look at the campers. All the campers that we were interested in were unlocked so we were able to get inside of of them. A sales employee came out on a golf cart, and she drove us around to different campers. She was very knowledgeable and answered all our questions. She also provided us with cold water bottles which we appreciated as it was quite hot. We didn't make a purchase on this trip so we will discuss our favorite campers and return soon. read more

Our first camper we purchased there was perfect in every way about 20 years ago. This time we went back, every game in the book was played. All we wanted was the bottom line price. Found the same camper over $10,000 less at another rv place. After a general RV found out that price, they wanted to match it . At the end of the day we went to this other place to purchase our camper as we appreciated them, not wasting our time and General RV informed us they would never service our camper strictly because we did not purchase it from them. More happened that we didn't care for, but this sums it up pretty well. Extremely disappointed since we had such a good experience 20 years ago. read more

Always treated well, love Mattie. She is the BEST, true asset to General RV. Work is done well and if there is an issue it is handled swiftly. We've recently started working with Lori and she has been a gem to work with. read more

This is feedback for the Draper Utah dealership. My husband and I are from Pennsylvania and were traveling across country when the Lippert stabilizer jack began to extend while our RV was moving. The monitor began beeping to warn us. We had to tie the jack up with straps and pull over multiple times to ensure the straps were holding - they were not). Needless to say, this was incredibly stressful. We located the Draper dealership and went out of our travel route hoping they could assist. THEY WERE AMAZING!!! They quickly looked at the issue and then spent time resolving it the best they could to get us back on the road. These employees and this dealership were amazing!!! We are so happy that we chose to purchase our RV from General RV and we recommend General RV to friends. read more

Purchased a used camper 2 weeks ago from the Clarkston location. First it was not cleaned on the interior, still had mouse and chipmunk droppings and nut. Stem from grapes from previous owners on the floor, vents full on dirt. Black tank (toilet) full of the previous owns droppings. Both gray tanks full. Paid for the EcoPro fogging for germs etc. This was not done as well and per General they will not refund this money I paid for this. The EcoPro company also is washing their hands of the problem as well. There is on lady in customer service that generally cared, but her hands are tied as well for what she can do. Absolutely disgusting to have tanks full of other peoples waste. General has lost any future business from me and my family. read more

Total rip off! Tried to overcharge us on everything. To look at a button light on outside of trailer. $64 for "labor" plus other add on fees. Our refrigerator was marked up 50% from online price, just for part not labor. Tried to add on environmental charge $105....they used no shop supplies. And they kept vehicle for 4 weeks and nothing repaired. Just picked up vehicle and will take somewhere else. Do not use this company! I'm read more

Anytime I called was horrible. The camper was not prepped and we were dewinterizing at the campground on our first camping trip, the bathroom fan does not work, the 2 recliner couch with heat and massage does not work after we purchased were told was not the original for camper did not have part to fix belonged to camping world. This place is a joke salesperson did not even know what they were selling read more

RV Heartache - purchased NEW from RV General in Brownstown, MI. Demo on 3/4/22: Heater did not work Flooring needed replacement Decal needed replacement Scheduled install of surge protector , roof fan guards and Tyron for wheels Took delivery 3/18/22? Could not install tyron assembly Schedule repairs found at demo Drove to storage Tank drain left open and antifreeze leaked during the drive Return to General RV to have repaired (need date) Was told there was a 3-4 week wait. (We had an appointment. Why wait???) Pick up coach. 4/21/22 Took vacation day. Missed work Found that the passenger side running board not installed properly Drove to up north 5/12/22 HAPPINESS First set-up to get acquainted with all the systems except A/C and water heater. Smelled gasoline while sitting under awning Memorial weekend 3/28 thru 3/31 Completed 1st full hook up Used 110 from house and surge protector indicated good Temperature was predicted to reach low 90's so we started A/C in the morning. Later in the afternoon the temp in coach was the same as outside. It appeared the A/C wasn't operating. Still smell gasoline when outside near the entrance door. Contacted General RV to report issues and were convinced we would try a 3rd party (Just Trucks) to do repairs Made arrangements to take camper to Just Trucks on 6/13/22. They were closed on weekend and we could put key in drop box. Just Trucks : Dropped camper off on 6/10/22. Decided to drop off on Friday 6/10 so we could discuss our issues in person. contacted 6/17 for an update. Hadn't looked at camper yet, but we're placed at top of list. Got quote on 6/20. Said A/C is fine and found gasoline leak at a quick connect near exhaust. We contacted to finalize the repairs. I asked if he had any advice for me to operate AC. Then I explained that AC was blowing air just not cooling. Also told him about F71 code on thermostat. would do further investigation. F71 code indicates coil freeze sensor problem 7/6/22. Still waiting for part for Ac repair. Lots of hassle between Thor and Just Trucks. 7/13/22. Submitted request for reimbursement 7/14/22. Thor wants more info and it was provided. 7/16/22. picked up camper (no usb mirroring now) 7/21/22. Received more BS from Thor: Good morning, After further review, it has been advised that you will need to contact MWSS to facilitate your reimbursement of the repair to the AC unit. Please let me know if I can be of any further assistance. WHAT THE HELL IS MWSS? It's the AC manufacturer. And what about the gas leak? more problems..........which won't list but still having problems..... July, 2025 - camper sways too much. It has swayed too much from the beginning. Had all kinds of things done. Now checking into sway bars.... J. Albertson Sent from my iPhone read more

Its a lot of fun to watch Matt and his videos. He represents General RV and encourages us to call and use his Matt Bucks to buy their RV's. He truly seems to care about people and so you think perhaps General RV cares about people. Sadly, they don't and pressurized sales tactics are there only currency for human interaction. Matt recently had a video of a show in Ocala, where he showed us active Class B's and C's for sale with show pricing. The second RV he showed was something new to me and something I would have like to actively pursue, a $70K Thor Pasadena SE21. However I could not find this RV anywhere, and even the Thor website didn't have this model and Thor representatives could fail to find it. Chatted with General and no one seemed to know it existed. Routed to an email with RILEY who asked me my budget? Why? This person never answered, emailed again, still nothing about the $70k RV. This time they asked if I filled out a trade form. Why again? Got a weird deflection email that was an attempt to insult me. My conclusion, this was a bait and switch, showing a 1 off low ball model to get us in the door to buy something else, obviously more expensive. I have called General before the last time I was RV shopping and was strong armed by another mean spirited sales professional. So this isn't a one off, this is the bread and butter of General RV, cold-hearted deception. Keep looking folks, there has got to be kindness and honesty somewhere in RV sales. read more

Last Wednesday my husband set out on a trip to Monroe with out travel trailer. We had gone on many trips with this trailer. We got on the highway and we could feel a sway. We stopped in a parking lot and tightened out bars more then we ever had. We got back on the road and the sway was still there. General RV - Mount Clemens was the next exit so we got off the highway and pulled in. My husband went in and asked if there was any way someone could look at it. Laurie said absolutely pull in to the bay. We did that and Robert came out to check it out. He measured, check the hitch hook up and the weight distribution. He determined that we just needed to tighten the bars even more (3 rings tighter than we ever had). He made that adjustment and got us on the road. No more sway. Thank you so much Laurie and Robert for your help and kindness that day! read more

We bought a brand new Super C from General RV. We had a few warranty issues that needed attention. They will not return any calls or email. This is true for.bith the local dealership and headquarters. Once they get your money, you are on your own! read more

Bought a "brand new" Entegra vision Motor Home and it's been in the shop more than we have had it. After hearing clunks since We purchased it, they finally found out that the Transmission was bad!!! Seriously!? Trying to get some sort of compensation now but .... read more

Would give zero stars if I could. Had to do a virtual tour with our sales rep Cody and asked specifically if there was water damage or any issues with the floor. what a joke. I'm now replacing the flooring under both slides because it's completely rotted. read more

General RV Center - RV Dealers Near Me - Mount Clemens, Michigan

See all

Wouldn't even give it a 1 star. We went and first were ignored by sales and had to have the manager take us out to the campers. We wanted to look at a specific camper. He couldn't find it and said never mind to us it's not there. I knew where it was as I saw it it from the freeway when we arrive. I asked if I could go to it and he said absolutely not without a sales person. I reassured him I knew right where it was. He became immediately agitated with me and got hostile. I told him never mind and we started to leave. He yells at us in front of the whole store "what's your problem". I told him he was being a jerk and he followed us out into the parking lot. Yelled at my wife and I as we were walking away "have a good night you f*cking millenials, suck a d*ck". I reported him to general rv and they asked I try a different location......no thanks read more

No no no! General RV has absolutely terrible support! Once you buy it, they turn their backs on you because they make far more money off of paying customers than they do off of warranty work! The financing is a complete joke! They outright lie! They slip in accidental death and dismemberment insurance! They sell you coatings for thousands of dollars with a guarantee that you can bring it in every few years to be recoated and then tell you the company went out of business! We paid in excess of 100k for our THOR Class A Motorhome and we're treated so terribly on warranty issues that we drove it down to the THOR manufacturing company, I parked it in the management parking area until the addressed my issues and apologized for the way General RV out of both Wixom & Mt Clemens treated us! Never ever buy from General RV! read more

my husband and i just left this location ,he did some online research for parts and accessories thank god he did that first because everything in this store was marked up 300%. i saw a 4pk of dollar store toilet paper for $6.99 lmao. we then went to view a indoor display camper as we walked around the front counter to view the display we were shouted at by both" ladies" at the desk not to go into the rv lot, i said were just going to visit the indoor display, and again they repeated well you cant go into the lot. Okay NO NEED TO SHOUT. overpriced big time plus rude, then got into our car and discussed the rudeness so apon reading reviews we saw enough nightmares others experienced here and thanked god we had all the red flags. first and last visit for us!! read more

As expected emails the address General RV sent in the response. Going on 20 days no response. Place is an absolute joke. Save your money and time shop anywhere else but general. read more

Seriously!! DO NOT buy anything from this dealer. I will not bore you with all of the issues I have faced with these people, but I will just say that we purchased our NEW winnbago towable in 8/11.. Used it for the first time in September 1st. We found multiple issues with rhe worst being leaking ceilings on the slides! General rv has had the unit since 9/6. They have yet to submit all needed documentation fir approval to winnbago and now they will not respond to my emails....cricuts! Once they have your money they have no interest in helping you. read more

Put a deposit down on a rig, then they sold it someone else the next day. Called in to ask what the hell was going on and got fed a "yeah, we don't care. At all, someone else offered more money, kick rocks". Horrible dealership, horrible company, rotten to their core. read more

Since 2014 we've purchased 3 RVs from General. 1 from Brownstown and 2 from Mt. Clemens. We never had an issue at the time of the sale or in subsequent maintenance/service visits. We felt confident with the sales team and the persons responsible for prepping the units. We have purchased a large fifth wheel from a dealership in another state and wished we had the same sales experience as we had with General. One more thing. Lori Pelath in service at Mt. Clemens is an important part of the General RV experience. She is "can do" and "will do" and the best example of what the post sales customer service should be. She's taken care of us through 3 RVs and is, actually, the primary reason we are repeat customers. And why we send others to General. Thanks for taking care of us. read more

Was interested in a few RV's - went to see if I could get financed and what the numbers looked like - the salesman said oy we can get you financed- said I want the numbers - then wanted me to put a deposit down on the camper I was interested in, but had not seen in person yet - they were saying oh thats how we work - so its less hassle on the customer - no its a hassle for a customer to go through a credit app - never given the numbers - then put down a deposit and if you dont like it after a 2 hr drive round trip to see it - oh you will get your deposit back - but its just more work for a buyer - they arent customer savy - then I talked with my ex and he said he ended up buying his RV at another RV business cause General was really pushy and their customer service was terrible when they went into look at RV's - thanks but no thanks general! read more

I gave my salesman a list of wants and needs and he checked all the boxes and kept me in my price range. After my wife,son and I chose our unit and were comfortable with the price. We signed. Had our inspection and tour and off we went. Small issue with the unit and because of General RVs "keep you camping" service, we were back camping in no time. Sales to service they took care of us and we felt welcomed and would go back. I've read all sorts of reviews about " all they want is money". Well yes they point of a business is money and you get what you pay for. We will return when it's time for an upgrade and we will recommend General Rv in Mt Clemons. read more

General RV Center - RV Dealers Near Me - Mount Clemens, Michigan

See all

This place is an absolute joke. Took an rv in for repairs and the quoted cost to repair was astronomical. Not only did they want 400 percent over retail for the part that needed repair but also wanted 5 hours billed at 235 dollars an hour for a repair that is quoted at being 1-1.5 hours. Tech spent literally 15 minutes "diagnosing" another issue only to say there's nothing wrong (there is) and my bill without anything even being done was $800 including a $50 charge for shop supplies....what supplies? Nobody did anything besides push a button a few times. NEVER AGAIN. read more

I Bought a 2022 Fleetwood Fortis 32 RW from Wixom, and it only has 700 miles, from the time of my purchase the unit has 4 recalls, and the quality of the unit is poor, in addition the communication is just as poor as my unit has been in the service over a month with no contact. The suggestion that this unit could be used for fulltime camping is yet to be desired as I feel the construction is apparently shotty and I fear the Box my come off the Chassis. read more

5/2018 - had the roof replaced. Got it back with a cracked shower floor. It wasn't like that before. My guess would be someone was on a ladder and rested a foot of it in the shower. read more

General RV Center - RV Dealers Near Me - Mount Clemens, Michigan

See all

Do not buy from these people! Once they have the check in their hand, they will not give you the time of day. Numerous items were defective on a brand new coach. When I made an appointment to bring it in for these repairs, I had to wait seven weeks for a brand new coach and after I got it back only half of the repairs were done, their service department is an absolute joke, that does shotty work! read more

Stay clear. I tryed for a 0 star but wouldn't let me. This is for the white lake store. Me an my wife came in an wanted to look at campers An possibly upgrade, the Salesman was a joke. Made us feel like we couldn't afford one an had the attitude like as if they make enough money from returning customers, so were just whatever to them so we left. Then yesterday i go back for a second try to the parts counter. They ordered the wrong part for me then 2 of the parts guys actually had an attitude with me about what part was right or wrong, so then finally got the right part that was on the shelf the whole time, so never had to order an wait a week for nothing, cause they didnt pay attention an realize they had it in stock Already!! Done with them read more

This place is a joke. Bought a new popup last summer and from the start, it did not go well. Our "demo" was with a tech who didn't know popups well. And being first time trailer owners, I was overwhelmed with the information and had no clue what questions to ask. Got it home and noticed the weight distribution hitch we payed for was not installed. Called to ask where is the items I payed for, was told they could not install on the tongue of trailer because the rails were to small.. MMM ok, then why wasn't I told this at pickup, and why was I not refunded the cost since you knew it was not installed???? We take it on our first camping trip. Found out the awning was installed upside down. We had to remove the awning ourselves and install correctly. The velcro to seal the door was missing, had to use tape. The canvas on the slide out dinette was part way out of the track and we could not get it back in. And to top it all off, the AC did not work. Took the camper back in to address these issues and all was repair except the AC. They claimed they could not repeat the problem. We used the camper one more time that year and was cool enough not to need the AC. This year we planned 4 trips with the popup and on the first trip, the AC still did not work. I wasn't about to cancel the rest of the trips because my trailer was in for repairs so I decided to take in at the end of our season. On one of our trips I turn the AC on, removed the filters, and could see the issue with the AC. The condenser was freezing over thus choking the AC. Definitely took pictures to prove there was an issue. Also thinking how could they have missed this, they are the professionals. So since the AC is not working, I tried to open the fan vent and run that. Well, the poor demo I talked about before bites me here. I have no idea how to open the vent and broke the knob. I can see the piece laying on the screen beneath the fan. One more thing to fix on my mostly new popup. I finally got the trailer in for fixes on the vent and AC. I did show them the pictures of the frozen over condeser and pointed out the piece for the vent fan. I got a text saying the AC was not showing the issues I had brought up. I refused to accept this and told them to run it longer. They are now asking the manufacturer to replace the AC. Finally a win. Will take 8 to 10 weeks to get the AC in after the manufacturer agrees to replace I also get a text stating it will be $239.55 to replace the vent van?!?!?! I ask why the whole fan since only the knob was broke. It was stated in the techs notes, "Fan would not run because a piece was jammed in the blades." I asked why they would turn the fan on when I pointed out the broken piece was laying on the screen. Was told the tech did not turn the fan on. Umm, what!?!?!? Can someone explain to me how the tech knew the fan didn't work if he didn't turn it on?? And how did the broken piece just jump itself into the fan blades if the fan, that does not work, was never turned on??? I told them I would not be ordering the vent fan replacement. OK, the reply is, you owe $94.45 diag fee. FOR WHAT??? For the tech to say, yes, the knob is broken??? Because by your own admission, they didn't turn the fan on. Please do not purchase an rv from General RV. If you have to use their service department, they will try and rob you blind. read more

Steer clear. Take your hard earned money elsewhere. Hidden fees, clueless salesman, and shifty tactics are the name of the game here. I am so happy I walked when I did. I got double what they offered me for my gently used class A and paid approximately $3000 less for the exact same model elsewhere that I stopped at General RV to purchase. read more

DO NOT BUY from them! Follow up, purchased 2021 from General RV 1/20/2021. Since delivery RV still not able to use. Upon delivery, windshield wiper motor hanging front slide is scraping floor to the point of slicing up the floor leaving metal shavings on floor when retracted and extended, refrigerator is leaning on the wall and vertically way outta line, LP line is kinked (Craig Biazo said was ok) its a fire hazard! both radio and camera screens go out when you hit a bump, window crank over couch is stripped, rubber under front slide is not affixed, jacks inop, coach will not go over 60mph engine light on since delivery front windshield shade not in the trac. I am at their mercy and they are unable to repair till May. This is outrageous! They strong arm you and you hav no choice. Dealing with Craig Biazo, Ricardo Torres from factory and Salesman Jeremy Latoza is futile. They stonewall you and leave you feeling helpless. I filed complaints with state and national consumer protection agencies. Does not phase them! They block for each other and deflect. Since i can not use the coach for 6 months they have no sense of urgency to repair or compassion! I had purchased 6 new motorhomes and NEVER was treated like this and had so many issues! read more

See all

The service dept is poorly organized and under qualified i made an appointment two weeks out for service only to find out it would set for a week for "diagnosis " I was told parts could take 6 to 8 weeks. I brought my motor home back home so we could use it. The parts came in the next day. ThenI was told I needed an appointment to get The parts installed-another two weeks out. I have no confidence I can get the proper repair Wowever the costs keep adding up($600 for a simple selonoid and simple relay I simply can't recommend this facility nor will I ever return here for service read more

I really was hoping when we brought our travel trailer in we would have an amazing, easy experience especially since we know someone who works there, but honestly, this was the worst experience ever. We had made an appointment in January 2021 to have the seal-tech check, bearings packed, brakes, and an overall inspection done at the end of March. We made the appointment so far in advanced because we had a little unusual schedule (traveling back to MI to work on the travel trailer for 3 weeks before leaving for work) so we wanted to make sure we were able to get it in the same day we dropped it off. The rep asked if it was alright to leave it over night which we said was fine but made it clear we would need to pick it up before the weekend to start the renovation work needed to be done. Well, after we dropped it off, we didn't hear from them for 2 days. WE had to called General RV to see what was going on after still hearing nothing at the end of day 2 and they didn't even get it in to look at it yet. We reminded them we have a tight schedule and need to get it back before the weekend (it was Thursday at this point). The rep said to be honest, I don't even know when we will be able to get it in but he would try and get it in ASAP. Friday comes, and they finally get it in and do the tests and let us know our travel trailer needs 4-5 hours of sealing around windows, roofline, and doors and it would cost $500 for just the sealing. We were already delayed at this point, so we said go for it because hey- they're pros, right? Wrong. We get the travel trailer back after spending around $2,000 and that night it rains. The next morning we go inside the travel trailer and there's water EVERYWHERE- in window sills, on the kitchen countertop, a TON in the shower from the skylight. We are furious about it. My husband calls up to GRV- no answer. Calls again, leaves a voicemail. Waits a day, calls- voicemail-no callback. We are kind in the beginning but start to get impatient towards the end. It wasn't for ONE FULL WEEK until they call back just to say "Ken is the head of this department and he's out. He will call you next Monday." By then, my dad and I bought sealant ourselves for $50 and go over all the work they did. My dad being my dad jokes with me "if they did a seal-tech check, they did it without the solution because they missed all these spots and barely used ANY product around the joints and where it should be sealed." So the new week comes, Ken never calls. My husband is pretty pissed at this point and so am I. He calls and calls. Finally we get an answer.. when we are back in Rhode Island. "You have to bring your travel trailer back in store to prove we didn't do the work correct then we can talk from there." Like, who in their right mind would see their trailer is leaking and let it SIT for 3 weeks?! We wasted $500 on the sealant work and they did NOTHING. we wasted another $165 on the seal tech because they didn't find the true leaking areas. We wasted ANOTHER $165 because for whatever reason they charged us 2 TIMES for the seal tech check (proof on the receipt) and have still not answered why. The only saving grace in this place is our friend. He was the driving force bugging the people he worked with to call us back, made sure our travel trailer actually got to the tech to be worked on, made sure our timeline was met, and that's probably why we eventually got a callback after we found major issues. Seriously, don't get ANY work done here. We spent close to $900 to seal our travel trailer when it was a few hours and $50 of sealant to do ourselves. read more

Their hours stated they were open sundays but I showed up to find out they aren't open sundays. Update your hours so people don't waste their time driving there for no reason read more

Do NOT go to General RV. They do not back up what they say at the time of sale. I was told several things would be fixed prior to delivery and they weren't. We bought the 'special coating' for the trailer that's supposed to protect it. However, when they delivered the RV it still had stickers on it. Now, how can you fully coat something that still has stickers on it. There were several little things that needed to be fixed and I was told by our salesman, David, that General RV would take care of everything before we took possession. Turns out he wasn't any better that the 'used car salesman' that distances himself the minute the deal is signed. The RV we bought was brand new and has several problems. Some of which are manufacturer workmanship, HOWEVER, we were told they would take care of all of them. I had to have the RV delivered to my campground because I had no way to tow it. Now, in order to get these things repaired, I have to find some way to tow it, or pay them to have someone come get it. Now, wouldn't you think a major dealership would want to take care of their customers and make sure they are really happy and will come back or recommend them. Please do not go here. Once they have your money you mean very little unless you pay for it. read more

I have purchased two Grand Design campers from General RV. The first one we loved but found that it was to small for us, the second one is perfect for our needs...all that to say the level of professionalism my wife and I received was second to none. I could not be happier with the sales team, service department or anyone we worked with along the way. I would give more than five stars if I could. read more

Do not go here unless you want to be very disappointed. My family found the perfect trailer and we put down $2000 and signed to purchase it. A few days after we left while we thought they were getting it ready for us and then they sold it out from underneath us, did not even call. We missed our family vacation because we did not have time to find a new trailer. Only reason I found out was because I called to confirm we would be there in a couple days. They sold it over 2 weeks prior. This company's business practices are very shady. I had to tell 3 kids that we were not going on our vacation like we planned. They cried their eyes out. read more

My wife and bought our first rv and we looked for four years and we picked General Rv as our dealer what an easy process also just took it in to get de-winterized for summertime and Rick D. And Christina took care of me like I am family I was in and out in about 30 minutes did not expect it I was planning on leaving it there all I can say for now is WOW keep up the great work and the owner seminars are great John read more

Beware buying used rvs here!! They will not let you hook it up go through the electronics, heat, ac, etc to make sure everything works without initiating buying process. Such a scam. Camping world let me go through every inch of a trailer before I even said the word buy. General RV sucks. Period. Nothing but greedy money grabbers. read more

Stay clear! Absolutely no Customer service! They want your money and that's all. Stay Clear!!! Go any where else but not to General RV.