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    General Rental

    5.0 (3 reviews)
    Open 7:30 am - 6:00 pm

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    Response time

    20 minutes

    Response rate

    100%

    Services - General Rental

    Equipment rental

    Event planning

    Party equipment rental

    1 More Service

    Wedding planning

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    AAA Tent Masters & Party Rentals

    AAA Tent Masters & Party Rentals

    (5 reviews)

    Ashley helped us get together everything for our wedding and made the process super easy overall…read more During a crazy wedding time a lot of vendors are checking in all at once, but Ashley had everything already in order for us, which made it nice and easy. They were even able to set up super early, which took that pressure off our mind. Loved the process!

    I am not surprised that reviews about this company are not readily available. They were awful to…read moreme! I sought their services about 2 & 1/2 months out from a "small-moderate" size event (80) located across the street from their Gurnee location. Initially, Monia, the consultant, sent me the information I requested and as my inquiries increased so did her lack of response to me. After finally speaking with Monia's assistant, she was able to follow through with my request to view the glassware I was interested in. Monia emailed me and told me the glassware would be available for viewing on Saturday. I responded to ask if there was any time that was better for her. I, of course, did NOT receive a response (as I had become accustomed to) so when I arrived to see the glassware on Saturday as directed, Monia had absolutely NO idea where it was and spent the next 20 minutes searching for what had been placed in the cabinet in the show room. This is a testament to Monias investment in my affair as well as their level of communication with one another. When I asked Monia about the various emails I had sent without response she failed at true business acumen. She made up excuses.., she was sick, she was out of the office.., she was sorry. Really? In the end, I was sent a quote with extraneous costs that were never discussed. The old "switch and bait?" When I questioned them Monia told me that "things have changed". I attempted to appeal to the fact that I had the terms in writing from emails I had exchanged with them but I was told that "it has changed". When I asked to speak to "her boss" whom she referred to as the one making decisions, she again went down the "excuse path"..., he was not in either location, he did not have an email address or phone number AND..., drumroll please.., he was "going out of town!" The icing on the cake!!! To speak to her integrity, Monia told me that I had started the process "months ago" and that she had weddings that start planning a year or two out. Does this make sense to you? Is she saying that she CAN honor information provided by AAA TentMasters that is older than 2-3 months? But she CANNOT honor information provided within the last 60-90 days? I'm confused! I realize that AAA has been in business for a long time and I'm sure that they do well with their BIG events. However, for us little people just looking to have a small to moderate size celebration, I have to say that they CANNOT do it! Certainly Monia is in over her head and if the owner truly cares about what happened to me, I would've expected to hear back from him by now.

    General Rental - partyequipmentrentals - Updated May 2026

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