General Diesel is a full service, professional and hard working company. On Monday May 5th, on a trip from Florida to Cape Hattera,the alternator failed on our Winnebago Travato 2016 Diesel RV on a Dodge Ram 3500 Promaster. Seven Dodge Dealers-- said they couldn't help us because they either didn't want to work on an RV or they were too busy and we would be stranded for over a week. My son's friend Eric told us about how helpful General Diesel has been to him and others in the areal so I contacted them and spoke with Kenny. He was able to obtain the correct alternator for an engine only used by Winnebago for 2 years, and install it that day. We were met by Kenny who had a big welcoming smile. Not only did they install the alternator, but my husband, the dog Katie (a female Sheltie) and I were able to hang out in a comfortable waiting room. I had a great time chatting with several employees and meeting the watch dog Diesel, a very big but friendly animal.
I have read the last two reviews of General Diesel and was stunned that Scott B. had so many negative things to say but then it was more than two years ago. My experience was beyond terrific and I want to dispel any hesitation you might have to use General Diesel! I have sung their praises to our friends and hope this review repudiates the one by Scott. I would not hesitate to use General Diesel should any other problems occur with our Diesel Engine!
Major Kudos to Kenny and the others who took such fantastic care of our Travato and were able to get us back on the road to Cape Hatteras and our rendezvous with other Winnebago Class B Motor Homes!
Sincerely
Toni and Doug Barrows
PS The Dodge dealer that said he could possibly get to us on Friday was going to charge us $4,500 because the part had to be sent from Atlanta, Georgia. Kenny was able to get the alternator locally and the total cost was a fraction of that! THANK YOU GENERAL DIESEL!!! read more