We had a home warranty through Cinch (mistake #1) and called them when our upstairs HVAC stopped working in late 2023. They sent General Aire out and they did some work, but said they needed to come back to finish the job due to needing to order a part. Mid-summer they called my wife and announced they needed $1,400 for freon replacement in preparation for the new coil they had ordered. My wife paid it (mistake #2), then nothing happened--no one called with the part, no one even acknowledged we had paid $1,400. I began calling Cinch to ask WTF in October 2024. Still waiting on a part (they claimed it had to be custom made). They finally came out late in the year and replaced the part after I again made a stink with the home warranty company. Fast forward to early April 2025 and the upstairs is not cooling. The job has a six-month warranty on it, but am I calling General Aire (would be mistake #3...)? Nooooo, I'm calling the original installer. They send a tech out and he quickly determines the problem--$1,400 worth of freon leaked out over time due to the General Aire tech FAILING TO TIGHTEN A BOLT PROPERLY. Of course he had to recharge the unit with four pounds of new freon, but somehow, the cost of freon at this reputable dealer is a lot less than General Aire--I only had to pay $520 for that. General Aire is an absolute disaster. The lady answering the phones is constantly trying to convince you to go with Old Republic Home Warranty over whatever company you currently use (must be getting some sweet kickbacks). Their techs were slovenly and obviously incompetent. Communication is abhorrent. Ditch the home warranties. They send out speds like General Aire to work on your appliances. Go with the reputable techs instead. read more

General Aire Systems - My $843 trail of tears after using General Aire - Heating & Air Conditioning/HVAC Near Me

We have Select Home Warranty But thankfully they sent out a tech from General Aire from Leoma, TN. He was a real jewel. He worked so hard in the heat. We needed a new fan motor. He left and went to pick it up, came back and worked for 4 hours installing and checking everything related to HVAC. We have two units and he thoroughly cleaned both of them, checked every item very thoroughly. He even went up inside the hot attic and checked both units up there--heating and cooling. We could not be more pleased with his work. Meanwhile he/we hassled with Select warranty while they lied about diagnosis and refuse to cover any of the cost!!! We very highly recommend General Aire for all HVAC needs. Would give them more than 5 stars if I could. I'd give Select Warranty a negative 10 if I could. Please don't let them con you into a policy with them. read more

Had to be without heat for a couple of weeks when we had the coldest weather of the winter. It was right in the middle of the Christmas holidays so getting parts delivered was an effort. The technician even came on Christmas Eve. Very nice people. read more