They finally called back, and were able to resolve my problem quickly and at no charge,read more

I had been told two weeks to get a pair of earplugs. When they finally arrived four weeks later I…read morewas only given one earplug. When I asked about the second one they told me they never said two pairs. They were not punctual and didn't deliver on what they said.

ONLY BECAUSE ZERO STARS ISN'T AN OPTION. I took my dad here today, after waiting for two weeks to…read moreget him hearing aids. He waited so patiently, though he was very excited to hear clearly. As we arrived, he was told that they had cancelled his appointment "for some reason". No explanation, no responsibility, certainly no accountability. No offer to squeeze him in, not even an apology. The girl didn't even look up at my dad. As we were walking out (my 90 y/o dad looking sadder than he has in a long time) we got a "sorry". Horrible experience to just cancel an old man's first hearing aid purchase. We will go any place but here. I recommend you don't make an appointment and wait and then come back to find they have canceled you. This is gonna make a horrible social media post.

I went here to get my mom's rechargeable hearing aids fixed and they were really helpful. They got…read morethe hearing aids fixed quickly, and my mom was hearing again (and pretty happy about that). They were helpful with my mom and the price was reasonable considering all of the hearing aid options out there. I'd highly recommend this group!

I have gone to Hearing Connection for many years. My Hearing Aids are great and the staff is very…read moreeasy to work with. They worked with my Insurance allowances for hearing aids and were able to keep the price low. HEARING connection takes care of their customers. Since Covid, services have scaled back and does limit the personal contact they have with customers. Hoping when we are past Covid that they will be able to service their customers as in the past. I have suggested Hearing Connection to several friends and they have been pleased, also.

Dustin and the ladies are just simply the best. Make a request or ask a question. If Dustin or the…read moregirls up front can fulfil it or answer it, rest assured they will. Dustin is really on the ball when it comes to answer his emails or returning calls. Even if he is out of town he will respond. If the girls respond, it means that the girls will be faster in response. Thanks again, Dustin and crew!

First hearing aids I ever got a number of years ago from the Boise Costco hearing aid dept. They…read morehave been AWESOME since that first day I got them about 5 years ago. They clean them and "tune them up" and have been so kind. Recently one broke and they fixed it and cleaned them up all on the original program without any cost. I can't speak highly enough of that dept. Thank you so much, you are a great team.

Costco gets top quality merchandise and due to large contracts is able to extend a great price two…read moremembers! They're testing and fitting is representative of best practices beyond state requirements... You can't beat Costco!

Today was my first appointment with Eagle Hearing after my PCP referred me. Located in downtown…read moreEagle off State St, a small plaza of businesses, the parking lot was already pretty full when I arrived on a Wednesday before 11 am. Fortunately, another vehicle was pulling out and I found a nice spot with a bonus of a little bit of shade. Upon entering the office, which was modern and clean, I was immediately checked in by the front office receptionist. I was called in almost precisely at 11 am, my appointment time. Stormy took care of me. She was very nice, knowledgeable, and did a great job of explaining everything. My audiology exam was more thorough than I've ever had. Once the exam was over, Stormy began to talk to me about my options. My hearing loss, especially on the left, is profound, as she showed me on the exam results. She explained that I did have hearing aid insurance benefits, and said that they would be less expensive, but in her opinion, I needed a custom hearing aid to maximize my ability to follow conversations, especially in public , like restaurants, where the noise level is significant. She then explained that, if I wanted to go private and deal with their office, they had three levels of hearing aids. I did not feel pressured at all, but I felt that I needed the best hearing aid to improve my quality of life. I did not want to try and save money and compromise my ability to understand others' communication, and participate in conversations out in public. Even watching TV requires closed captioning, which my wife does not necessarily appreciate. Stormy took molds of my ears, and I am to return in two weeks to be fitted with my hearing aids. I will have one week to decide if they are worth it before committing to purchase. I am looking forward to receiving my new hearing aids, and will be updating this review once I try them out and see how much I benefit from them.

Impressive! The entire experience was very impressive. The receptionist was polite and…read moreprofessional. My audiologist, Stormy, was extremely professional and a obvious expert in her field. I have been tested before for hearing loss, but the test received today were much more extensive.

Check BBB. Scammers ripping off the elderly. $8K for hearing aids plus a monthly insurance fee. My…read moremom needed to have one replaced due it to fitting improperly. Charged her $70 for their mistake. Don't buy into their lies. Buy your hearing aids somewhere else!

I went with my Mom to Miracle-Ear Boise for a hearing test. The gentleman who gave her the test was…read more100% amazing. He did a great job. Kind, friendly, and informative. After the hearing test, we needed to sit and talk with the sales guy about hearing aids. He is a traveling sales person, and today, he so happened to be in Boise. After his pitch was done. My mom nicely declined and said she has other things health wise that took priority over hearing aids. He then got super serious and proceeded to tell her that her brain was shrinking because of her hearing loss. Talk about scare tactics! I stopped him in his tracks and reminded him that she had just spoken with the hearing Doc and that he doesn't need to say that to her just to get her to buy a hearing aids!!! (HE WAS NOT A DOCTOR, SO HE SOULDN'T BE TRYING TO ACT LIKE ONE JUST TO MAKE A SALE) He then immediately picked up his pen and crossed out the $7,000 price, and told us to get out. SHOCKED!! As we got up from the desk, I grabbed my mom insurance cards that were photo copied. He then yelled at me to give her info back to him or he would call the cops!! I did, but not until i ripped it up. As I was walking out, I decided to let the hearing doctor know what was going on. As I was walking towards the door, this man grabbed my arm to try and pull me in the direction of the exit. He is lucky I didn't call the cops OR press charges. He even came outside and came up to us as we were leaving. Trying to talk to my mom again and back peddling. Saying for me to get away??!! This man uses scare tactics to try and get elderly to buy his hearing aids. I have never been more disgusted in my life. This is my review!!!

Beware of the new owner... I have been getting my hearing aids repaired at this company for years,…read morehowever it recently sold and the new owner is actually charging double for the same services. Apparently, he is attempting to swindle the elderly in order to gain financial stability as the new owner of this business.

From the owner: Directional Hearing is owned by HearingLife, with clinics across the world to service our customers…read moreno matter where they might be. We put people first and we pride ourselves on customer care for life.

My wife had a concussion in early October and after the process of getting all the information into…read morethe Concussion Clinic and St. Lukes, we were set up with therapy sessions at the Idaho Elks Hearing and Balance Center. Elise was assigned to my wife and she was exceptional. Very professional, caring, thorough, and empathetic. She listened to my wife's issues and needs and immediately begun some exercises to help. What we really like is that explained everything. Why was my wife feeling the way she did, and what these exercises were going to do to help. The exercises were great and helped my wife from the beginning and we only needed one more session with Elise. The following week, Elise, called my wife to check on her to see how she was doing. Elise deserves all the credit for caring helping hands.

Brenda is the most amazing doctor I have ever been to. I was…read morein the Nampa clinic for two years without any help. This woman knows it all. She fixed everything in one trip and wanted me to come back to make sure it was still fixed. Amazed!!!!!

I had my first appointment ent with Tom and aside from the extremely uncomfortable camera down the…read morethroat (how can you get high marks for that? : ) - he was great. He explained what he was gonna do and why he had some follow up options, which he discussed with me and let me choose, which I would like. I got my appointment quickly, and the staff was very friendly and efficient.

Their computer crashed. So I was told that as a new patient I could get in line for exam even…read morethough I had an appointment. I drove 40 miles one way. Waiting over an hour past my appointment time. That's like telling someone who goes to a new restaurant, bar or any other business, you have to wait and be the last customer served because you're new. Great way to run a business. Not!