I walked in to schedule a foot massage and a mature lady said they could take me now. She was very good and made sure I had the full hour. When I thought she was done with my feet, I started to leave and she told me I still had ten minues. She had me sit on the stool and massaged my neck, arm and shoulders for another ten minutes.  I paid and she gave me a bottle of cold water and two Bananas as I left. I will be back. Shirley S. read more

I understand why the business name is what it is. This place truly is a gem. Every time I find a new massage place that takes walk-ins, I always hope it'll be a good one, and this was honestly one of the best experiences I've had. I paid $60 for a one-hour full body massage, and unlike some other foot spas where they just go over your clothes, this was the full experience. The spa itself was very clean, the music was calming, and the woman who worked on me seemed very skilled and experienced. The massage was the perfect mix of relaxing and deep tissue. She even used hot stones and warm wet towels throughout, which made it feel like I got more than my money's worth. As I was leaving, she handed me a banana and a cold water, which was such a thoughtful touch. I really don't think I need to check out any other spots in the area now because this place was exactly what I was hoping for. I'll definitely be back. Thank you! read more

After seeing several positive reviews and receiving flyers for this new business, I decided to visit for a massage. Upon checking in, the lady at the front desk asked if I was comfortable with a male masseuse. Having had many massages before and typically preferring males due to the pressure they can provide, I agreed. Initially, I booked a 30-minute session, but as the half-hour passed, the masseuse suggested extending to an hour since my back was particularly sore after having my third baby. I agreed, hoping for more relief. Unfortunately, the second half of the session quickly took a negative turn. The massage became uncomfortably painful, and despite voicing my discomfort multiple times, the pressure on my spine remained excessive. Additionally, I chose to keep my lower undergarments on, as this was my first visit to this location. However, I felt uneasy when the male masseuse repeatedly adjusted my undergarments to the point where I was exposed. While massaging my legs, his hands moved into areas that felt entirely inappropriate. At one point, I was touched in a way that left me stunned and questioning if I was overthinking the situation. The session ended with more uncomfortable actions, such as him "stretching" my arms in a way that lifted the upper half of my body off the table. I was eager to leave as soon as it was over. The experience left me shaken, and I immediately called my husband to share what had happened. After reflecting over the weekend, I returned on Sunday to speak with someone in charge. The front desk staff member was kind but had limited English proficiency. She called a manager, and I explained what occurred. While the manager listened, her initial response included laughter, which made me feel as though the seriousness of the situation wasn't fully understood. She emphasized that this was the first complaint they had received and that the masseuse was new. Although they refunded my payment, the interaction left me and my husband uncertain whether appropriate steps would be taken to prevent this from happening to anyone else. This was a deeply unsettling experience, and I debated whether to share it publicly. Ultimately, I believe it is important for others--especially women--to know what I experienced before deciding to visit. I hope the business takes this feedback seriously and implements necessary safeguards to ensure the comfort and safety of all clients in the future. read more

love this place. both women are very nice. my wife and I often go together for 30 minutes feet and 30 minutes back. every massage has been great. we have bought gift certificates fir friends and everyone raves about it. I have not been to every massage place in Akron but I can't see how anyone can beat this place. immaculate and professional and just a wonderful experience every time read more

Great couples massage for my new wife and I, perfect pressure and wonderful hospitality.

My husband and I have been going to Gem Spa for several months. Each time, we are beyond impressed with the professional, friendly, and inviting environment. We have always had a great experience and would highly recommend this establishment. read more

Staff is wonderful. Always clean. Professional from beginning to end. Our family are regular customers and are always happy with the quality of the massage and the overall experience. read more

Fantastic massage! Extremely CLEAN! Very nice... full hour "doesnt cheat you on anything!!---- provides water, candy , banana... very reasonable prices! We did a couples massage for 60min-$110. We will DEFINITELY BE BACK!!! read more

Wow! Such a great massage. Very clean, very organized, AMAZING job! 10/10 recommend! Both ladies were very sweet as well.

These ladies. Stole 120 cash out of my shorts while getting massage beware .unprofessional and demanded tip at end .

So kind and amazing service!!! Will be back. We did the couples massage and it was amazing and cozy.

What an amazing place! Left there feeling so relaxed and wonderful!!! Friendly owners. Affordable. Clean. Relaxing atmosphere. Definitely going back again soon. read more

Small spa-like experience...ask for stones, great experience. They are okay with walk-ins.

We stumbled on to this Spa and couldn't have been happier with our massages and foot rubs. One of the best massages I've ever had. It was so amazing we got the car and I turned around and went back in and scheduled another appointment! read more