Great Food. My two stars is for the L O N G W A I T. Loooooooooonnnnngggggg Waaaaaaaiiiiitttttttt. LLLLLLLLLLLLLLLLLLLLLLOOOOONNNNNNNNNNNNNNNNNNNGGGGG WWWWWWWWWWWWWWWWWWWWWWWWAAAAAAIIIIIITTTTTTTTTTTTTT. Along with a complimentary supply of excuses.
I took my wife for a "Date Night". 2 people. The restaurant was less than half full. Our waitress was fine at first. Knowledgeable, mildly arrogant, but I'd rather have someone mildly arrogant who believes in their product and is confident... than someone who is just a jerk. Problem is... people getting sat after us were getting their orders before us. Alas, tension Mounts. Upon ordering - I requested a roll and ordered a NON roll special - similar to Sashimi, and the special arrived promptly. My wife ordered two rolls. I waited 20 minutes before my wife urged me to eat and enjoy the special, as she did not want the dish I'd ordered. I finished my first order. After an unbelievably long wait, my wife's rolls came and I she tried to be polite and wait for me. Commensurate to my 'special' coming first, I urged her to eat. She ate slowly and finally finished her meal. We still waited for my roll. Waited... waited... waited... FAIL
FINALLY the roll appeared and my wife was noticeably annoyed and we got a bunch of apologies... and CERTAINLY no complimentary bottle of anything like previous reviewers. Just well rehearsed excuses. ETIQUETTE FAIL. I do, however, feel the waitress is the messenger here.
FInally the check came... and I tried to whip my credit card out as quickly as I could before losing her to the vortex of mystery to where our orders and wait staff disappear... but she sauntered off. After waiting an additional 10 minutes for her to come back and get my card... I gave up and walked to the register merely to see our waitress doing her hair in the kitchen area and giggling with the other waitresses. VANITY FAIL.
Handing my card over, I got snotty looks of displeasure due to the audacity of carrying my check up to the register. OBTUSE FAIL
Upon our departure - the wait staff was toasting itself with big pious smiles of self satisfaction. VAPID FAIL.
Total time for my meal at Geisha Sushi - just shy of THREE HOURS. For two people. After that long a wait - the fish is not fresh.
Get it together, Geisha. Many of us locals want to support good restaurants, but you make it very difficult. You need a head waiter/waitress to coordinate the orders that come in. Period. You need a head chef that picks up the speed of his team. Whomever thinks the current process is acceptable obviously does NOT care about customer service or longevity of business. You have FAILED.
Your staff did NOT deserve to be toasting themselves. That is a misleading and inappropriate message sent to the wait staff that 'all is fine.' My job has me traveling often. Yours is the most atrocious speed of service of any restaurant I've experienced in the Monterey Bay/Santa Cruz Area, as well as San Francisco, LA, AUSTRAILIA, LONDON, BALTIMORE, NEW YORK, IRELAND and JAMAICA. Fix this. I like your food very much. read more