I want to take a moment to personally recognize Glenda Bernstein at GEICO. Going through a claim can be stressful, confusing, and honestly overwhelming at times. When I first started dealing with everything, I had a lot of questions and frustration because I didn't understand how the process worked. Glenda was different. She actually took the time to listen to me, explain things, and help me understand what was happening instead of making me feel like I was just another claim number. What stood out to me most was her patience and the way she treated me with respect. There was a point where I was really stressed out, and her taking the time to talk with me and explain the process genuinely helped calm me down. I also appreciate that she told me she was researching the situation and continued working through the information instead of just rushing through it. I understand that there are procedures she has to follow and things that are outside of her control, and I respect that. I don't know how GEICO handles employee recognition, but I truly believe Glenda deserves to be recognized for the way she communicates with customers and represents the company. Customer service can make a huge difference when someone is already going through a difficult situation, and she made a difficult process easier for me. Glenda, thank you for your patience, your professionalism, and most importantly, for treating me like a person. I genuinely appreciate it. read more

Cristina was very knowledgeable and so helpful. Went over all the coverages to help me save money. Very patient and explains everything. So glad she helped me! read more

Trick is a rip off. They use to have good rates, but now they are expensive. I returned to my old insurance farm bureau.

Jessie was great. Process was quick and easy. Great price for me. Would definitely recommend. read more

I've been with geico since I was 16 yrs old, I'm now 36 and switching company's for the first time. My whole family has Gieco and I will be pushing for us alllll to switch insurance companies. The service I've received is less then pathetic. Save your money, stress, and aggravation over the yrs and just go to all state. read more

Geico is wonderful...until you get an accident!!! I was in an accident that was not my fault and these people have been giving me the runaround for days. I don't have a car to get to work and they won't pay for a rental until they speak with the other person who claims responsibility even though I paid for the police report that THEY told me to get (not reimbursable either)! Never have I had an issue like this in my life. I WILL be changing insurance as will my entire family! read more

This the worst insurance company. Yes they are cheaper like someone mentioned in their reviews. Got in the small accident. They gave us an estimate for superior damage, however, when I took my car to dealers to fix it , there was few internal damage but Geico don't want pay for it. I never ever had to go thru that with any other insurance company I have full coverage for my new car, They only pay for cheapest parts from junk So much headache and stress from the " cheaper " insurance company It's always better to pay little extra and then if something happens you don't deal with this attitude from their agents and I have been on the phone with them for the past 3 days Ridiculous read more

Unprofessional agents behind the front desk. Also had a car inspection for commercial insurance which your required to obtain from them before they will add full coverage, if you fail to get the inspection within the 30 days they drop you to liability only. Well guess how I learned that they never faxed the hard copy over to the commercial side? Yep, I was in an accident. Thankfully I had my copy in my records but it created a fantastic mess which required myself spending hours on the phone. So this aaa Dec. 2018, didn't get officially corrected till March 2019 when all along it was an error on there end not mine!! Needless to say, I no longer choose to do business with them. read more

Wow what can i say i met an Angel when i spoke with Chris on the phone he helped me so much with my rates. My rates with Progressive was SKY HIGH and he accommodated me with the most affordable rate. Great Customer Service with this gentleman. I'm so pleased. read more

Great small location located in North Miami. Friendly staff especially Vanessa, she helped us with our questions and we were easily in & out of the store quickly. read more

I had unpleasant encounter in this office with one of the agent by the name Clinton M. Jr. We needed to ensure the vehicle and assuming I can get a good deal. Our family has a good driving history so I thought it would be a "no-brainer" easy business transaction. Boy, was I in for unpleasant surprise. Geico "fishes" the client first and then Diggs into the history to milk you out of money. For instance: my wifes' car was hit by a tractor-trailer in Boston (she was parked so it was not her fault" Geico told me they do not care whose fault it was and gave me an astronomical quote because of that. Thanks but no thanks! There are better companies to deal with with honestly better policies. Farewell Geico and no amount of you 3d grade TV spots and cheap-fake "Happy Birthday" cards will make me your customer again! read more

Stephanie Rodriguez absolutely crushed it for me. She was patient, informative, organized and throughout. She reminded me why i have always chosen to be a Geico policy holder. 110% of Awesomeness. read more

Ten days And not a fricken word on when My car will be ready Smh They called the first day But no clue on status Bad service read more

I'm so pleased that I decided to get a quote from Geico! Not only is my rate hundreds of dollars lower than with my current provider, but the Customer Service was incredible!! Cristian Hervia is knowledgeable, professional, and very pleasant and kind! I highly recommend this company, this office, and this agent!! read more

I have had nothing but problems with this company. I had an accident in May and they refused to pay medical bills. I have been on the phone with them numerous times, getting different answers from different departments. The people are very nice but the operation is horrible. My mother had 5 broken ribs and a broken pelvis. All of which Gieco refused to cover. This after numerous agents and adjusters said they would be. Nine employees in one day. Now they claim if you live in a home with a certain person they do not cover anything!!?? When I signed up none of these facts were made known to me. They just sent me basic policy information without details. You buy Insurance to protect yourself and others. I think this is dirty play and suggest everyone to sign with a different company. They even attempted to denying my daughters broken neck but were thwarted because she does not live in the same house. I paid out of pocket for my broken ribs. My suggestion, do your homework and completely avoid Gieco. read more

I just switched my car insurance over to Geico from Allstate. Xavier was so nice and made the process of switching I've to a new company simple and convenient! I stopped by their office today to get my car inspected, without any prior notification. Their front desk staff was super friendly and I was literally in and out in 10 minutes. I'm happy I switched companies and that they have a great local insurance office to stop by if I ever needed anything. Thanks Geico Davie! read more

I recently switched from Progressive to Geico and Angela and Keya were the most amazing human beings and helped me with my policy and all subsequent information I needed. I am genuinely blown away with their amazing customer service. Ladies, thank you for the warm welcome and all of your help! read more

I called Geico a few days ago to add a vehicle to my current plan, A price quote of $380 a Month was given which I think is very high for someone that drive safe without any accident, but I agreed with it and now I received an emails that it will $415 every month, after calling them, they explanation is that insurance quote goes up with out warning and there is nothing they could do, horrible customers service, first chance I get, I'm switching to another company. read more

Thanks Olympia for helping me get an affordable quote for my new car with the more coverage at a cheaper rate than progressive!! Love Geico for all insurance needs read more

I recently switched from Progressive after multiple increases in my rates and terrible service. Cristian was able to help me find better coverage at a lower rate and was very respectful of my time and coverage needs over the phone. Thank you for your help, Cristian! read more

I had been a State Farm customer for 15 years. After speaking with Stephanie Rodriguez I decided to become a Geico customer.It was a very smooth and easy change. Were extremely happy with the professional service we received. read more

This is about geico insurance company. Period. People run for your life never ever have this company A bunch of thiefs car insurance so expensive your better off taking uber. Insurance up 40 perecent no accidents. They never pay out. A terrible insurance company read more

5 years ago after no accidents and no tickets I noticed that my old insurance company State Farm seemed to be raising their prices and I didn't like that so I shopped around and decided upon the little green lizard also known as Geico. My car is paid for so I really only carry minimum coverage and I don't travel very far on a daily basis so when I was quoted for my new car insurance I readily accepted and joined Geico. They give you a funny little survey and asked why you decided upon Geico I can imagine how many people like myself said because of the commercials with the little lizard who has an English accent. I like to be entertained just like everybody else and that was pretty much the reason besides being less expensive than State Farm. I've always had a clean driving record I don't speed because I am never in a hurry to get anywhere. The price was right the coverage is great and I know I'm with a reputable company. Baby you can drive my car beep beep beep beep yeah read more

My husband and I recently switched from State Farm to GEICO because their rates were so much better. One of the requirements after signing up was to bring out cars in for an inspection so my husband sent me as a test dummy because he wanted to know just how long it would take to get done aka he's impatient (but shh that's between you and me) any ways, the inspection was super easy and most importantly very fast! Everyone was friendly and helpful, great location! read more