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Kokomo, IN

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Geek Squad

4.0 (1 review)
Closed • 10:00 am - 8:00 pm

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17 years ago

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Best Buy Kokomo - Interior

Best Buy Kokomo

(22 reviews)

$$$

I went in to buy a laptop. I got greeted shortly after I browsed around and offered help. Staff…read moreseemed to be friendly and knowledgeable. After I selected what I wanted, checkout was quick and painless. Their prices are reasonable, and they have a wider selection of electronics than most other places in Kokomo. All in all, a quick, painless experience in a nerdy funhouse for dorks like me.

Had been a customer for years. Used to live in Indianapolis and shopped at the Carmel store. A…read morefew years ago I moved to Kokomo. So, I started shopping there. Had good service until 2024. I purchased a 80" Sony TV, J.B.L. Sound bar, TV Hanger and surge Protector. I wanted to wait for delivery until my rook addition was finished; however I was told they could not warehouse. So, the next week they delivered the items. It sat in my spare bedroom for three months. Geek Squad came out and mounted the TV. A few days later, Comcast came out to hook it up. They could not get the sound bar to work. Comcast was out three times with different people. Could not get sound bar to work. They told me that the Sound bar was faulty. I went in to Best Buy. At first the employee said that they would just swap it out with another. Then he said; we arn't doing anything. WHAT HAD JUST HAPPENED?? I Called and spoke with the Manager (Michelle). She stated that their warranty system was now 60 days and then reverts to the manufacturer. Call J.B.L. ; NO LUCK. I have not and will not shop at Best Buy again. They went from Great service to NO SERVICE.

Geek Squad - itservices - Updated October 2026

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