Poor communication about prescriptions. Tried calling and waiting multiple days and ​multiple times…read morebut didn't get a call back until it was the end of the week and I was being scolded for calling.

Not a new building so rooms are small but they do a good job of socially distancing the waiting…read morerooms. Very easy to get lost and the several connected buildings are not well signed so you may have to walk a ways to get to the suite you want. Ask for help early!

This hospital was very clean and in strict compliance with all current mandated rules. I had an…read moreappointment and did have to check in through a mobile app and then wait for the go ahead text to come on in. Once inside the social distancing was in full effect. Temperature checks were at the guarded entrance. Everything was easy peasy, though. The Breast Health Center has a fabulous team that I would highly recommend, ladies! Overall, I've had a great relationship with UH hospitals.

I am always pleased with my care here! The check ins and scheduling are easy through ZocDoc, and…read morethe reception staff are very personable. They have all services within the building, including blood draws and radiology.

The location and staff are very good. Because this is an independent practice there is no Mychart…read moreas with Cleveland Clinic and UH Hospitals. Accessing the healow is difficult but I managed to read dates of my appointments and billing. No explanation of recent ecg test results were given or why the test was given. The office told me they would send a copy to my cardiologist but this was not done. After a follow up phone call to ask please send again this was not done. There is no link to send a message online to the office so I need to leave a phone message. I am concerned because this office has a low rating.

Dr. Kristen Smith is the best Doctor I have ever delt with concerning my Tourette's. I have seen…read moremany doctors in my 63 years and almost every doctor I saw either had no clue about tic disorders or did not want to be bothered with me. This fine woman has been a life save for me. She is very easy to speak with, listens to what I say and understands what I'm saying. She has great beside manners, offers great advice and is a joy to work with. I HIGHLY RECOMMEND this fine Doctor for any of your tic disorders and many other issues concerning Neurology. Dr. Smith and her staff are very professional and also treat you like family. I have been a patient at Associates in Neurology for a few years now and I would not consider going anywhere else. I used to see Dr. Joshua Sunshine at this same location for a few years, and he too was a good man and a fine doctor before he retired. Now that I was turned over to Dr. Kristen Smith, my world has changed for the better in so many ways. Thank you Dr. Smith for your great care and actually truly caring about your patients!

Dr. Lipold is a Family Practice physician who is mostly if not totally located at Cleveland…read moreClinic's Beachwood Family Health Center. She is a very smart doctor - and trust me, not all doctors are smart doctors who really know what they are doing. As a pharmacist, I can tell instantly when people make shit up about medications or just look it up right before they walk back into the room. Dr. Lipold might know more than I do about drugs. She probably paid better attention in school than I did! She's the real deal, genuinely cares about her patients, and I trust her completely. I'd recommend her to anyone in need of a general doctor.