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Gear Exchange

3.1 (20 reviews)
Open 10:00 am - 7:00 pm
Updated 1 month ago

Services - Gear Exchange

Musical instrument services

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2 months ago

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4 months ago

The owner is always super helpful and ready to chat! Super good experience with lots of great gear.

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1 year ago

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3 years ago

I went to the new location once and I will never go back again . It's not the same place since Kurt /Kirk died .

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2 years ago

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4 years ago

Helpful 8
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4 years ago

Helpful 9
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8 years ago

Helpful 6
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6 years ago

They are honest, good guys and willing to work with you to meet your musical needs. Thanks for the help.

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8 years ago

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9 years ago

Helpful 11
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8 years ago

Helpful 3
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11 years ago

Helpful 4
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11 years ago

Helpful 2
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9 years ago

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10 years ago

Helpful 5
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8 years ago

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10 years ago

Helpful 2
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7 years ago

Helpful 5
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10 years ago

Helpful 1
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Review Highlights - Gear Exchange

This is the best place in the state to bring your guitar for a setup, Jim is the man!

Mentioned in 2 reviews

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Guitar Center

Guitar Center

(47 reviews)

$$

I've had mixed experiences at the Guitar Center in Oklahoma City. Every time I go in, it feels like…read moreI'm bothering the staff if I ask a question. There's maybe one person there who genuinely wants to help, but most others either brush you off or try to push expensive products you didn't ask about instead of answering your question. My most recent experience was the final straw. I dropped off my $1,200 guitar for a simple setup on a Saturday. I was told it would be ready by Wednesday, which seemed like a perfectly reasonable timeline. The tech even mentioned he'd call me if anything else came up that needed attention. On Wednesday, I called to check on it. After waiting five minutes on hold (which is about standard for this location), I was transferred to the tech. I explained who I was and asked if my guitar was ready. Instead of a simple update, I got: "If I haven't called you, it's not ready." Delivered in a tone that felt dismissive and unprofessional. He went on to say I was third in line and it could be tomorrow or the next day. I want to be clear: I understand sometimes things take longer than expected. That's not unreasonable. What was unreasonable was the attitude. A better response would have been something like, "I haven't been able to get to it yet, but I'm planning on finishing it tomorrow or the next day." Instead, I was made to feel like I was wrong for even calling to check on the instrument I entrusted to them. This has been a consistent theme at this location: poor communication, expensive pricing, and timelines that rarely match what was promised. Given this, I don't plan on bringing my instruments here again. I would strongly recommend looking at other local music shops that value their customers, communicate clearly, and actually want to help musicians instead of making them feel like an inconvenience.

5/5 stars! The employees are some of the nicest people I've ever met. They're not only super…read morehelpful but also super friendly. All of the stuff I have ordered or bought from this store has been great and still works all these years later.

Gear Exchange - musicinstrumentservices - Updated May 2026

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