This has been a horrible experience! I hired Pure Hardscapes to build a paver driveway at my new…read moreconstruction home in Naples. I first paid the owner Chance Howard a 50% deposit. Then when it was time to move forward with the project he wanted me to pay not only the balance but more than the contracted amount before he ordered the materials. I was between a rock and a hard place so I did so. Chance then ordered only 60% of the material. He then sent a crew to install it and when the crew disappeared he told me the guy was deported. Then fast forward 9 months later after doing absolutely nothing. he finally ordered some more material and again it wasn't enough and the driveway is 30 feet short from reaching the garage. Additionally, the walkway hasn't been done either. So 1 year after Mr. Howard started I have 80% of the work done, 120% of the contracted price paid, and the following problems: 1. Oil stains all over the pavers from the private delivery service he used to pick up and deliver the pavers. Obviously he is too cheap to use the delivery service of the paver supplier! 2 months later after a half dozen requests to fix the problem, the oil stains remain! 2. The Driveway is not plumb with the street. Therefore it is severely crooked where the entrance gate goes which is very noticeable. 3. The crew he sent out covered one of my sprinkler heads without mentioning it to me and now the pavers are separating. 4. All of the waste, pallets, pavers, garbage bags, sand with weeds growing out of it, is still sitting on my property 1 year later. So everyone knows, Chance does not return text messages and when you do finally track him down he pacifies you with sweet talk and turns the situation around on you as if you've done something wrong. I have warned Mr. Howard a half dozen times that I was going to post this review if he doesn't fix these issues and complete the project. Now I am done warning him! This is totally unprofessional! I want my driveway and walkway completed, the deficiencies fixed, the oil removed or the pavers replaced, the sprinkler head moved and the driveway fixed, and the garbage removed from my property now! PS: Amazingly Mr. Howard had the unadulterated audacity to post a response stating that I used "vulgar language, personal attacks, and threats against his staff"! This is how brazen a con artist he is! The facts are I have waited patiently for over one year for him to do the work that he made me pay for in advance for and the attached pictures depict exactly what I am left with. Chance has texted back, only after weeks of trying to reach him, stating he will take care of these problems. He then dissapears until I text him over and over once again! This shows you the ethics and quality of workmanship you will receive if you attempt to do business with Chance Howard of Pure Hardscapes!

complete joke of an operation; chance doesn't tell the truth; delays and shoddy work. have been…read moretold I'd have a refund sent for five months plus and till zilch. stay far away

Pricey ,had used them once before and was reasonable but they must have charged…read moremanagement,Definitely not recommended !

For the sake of transparency, I'm writing this review 3 years after the work was done. We…read morespecifically told them that we would be installing a Jacuzzi. I have to assume they did not know what they were doing because the Jacuzzi has since caused all the pavers to sink completely. There are also pavers in the area where the Jacuzzi is not located that are sinking. We have previously built homes and pools, and we have never had an issue like this with pavers. The other thing I realized was that we actually reduced the size significantly and were only charged about $1000 less. There is no way that if we had built the additional 4 feet out it would only have cost us $1000 more. We got majorly screwed but shame on us for not asking for a new quote. Looking back at the paperwork now it's obvious this company was in the beginning stages and perhaps not as knowledgeable.

They did a good job, except they covered 4 of our sprinkle heads and now my rocks are coming out of…read morethe enclosure and he won't call or text me back. Horrible customer service. His vm says,'Have a blessed day'. Hippocrit!!

From the owner: Hello folks. I’ve got 30 years of experience in this field and we also do a lot moreread more