I have been to this place a half dozen times. I'm very impressed with their inventory, but not so much with the people who work there. If you are looking for quality shoes, you will find them here. They have a wide self styles, brands and sizes. Most of them are over $100, so don't expect cheap. But they are quality shoes, so that makes sense. The people who work here, and even the owner, have been less than pleasant to interact with. I went in asking for a very specific shoe that I found on their website but they didn't have it. The guy helping me was totally out of his depth and had to ask for help. They looked in their system and saw that there were some in stock in one of their stores, but they'd have to call around to see which one. So, a system upgrade which says where their inventory is located seems like a good idea. Generally, with only one exception over a year ago, the employees have been pretty clueless or just not interested, or both. I wrote the owner about participating in our church auction and never even heard back. So, seems like it's a systemic issue. At least in this store. I went to the store in GVL and they were more on the ball and more personable. They have some good sales now and then, so getting on their list is worthwhile. Overall, a good place to find well made shoes (and some interesting clothes), but just don't expect high end service with a smile. That ain't happening here. read more

Helpful people. Good customer service. I was in and out in 15 minutes. I got exactly what I was looking for. No complaints. most places when you buy a pair of shoes this it's all self-service. Not this spot. They are ready to help. read more

I experienced the best customer service I have had in a long time at this store. Tracy helped me pick out shoes, special ordered another pair, and followed up constantly during the process. One pair was a very expensive running shoe brand. After 4 months of occasional use the sole started to come loose. I tried to do a return through the manufacturer and it was horrible. I called the store. They told me to bring them in. They looked up my purchase in their system, as I had no box or receipt. They traded me out a new pair. Super great service from Tracy both times. This is how retail is supposed to be! It will cause me to buy there instead of on line for the next cycle of shoe replacement. read more

I will only give one star and that is only for the sales person. I had the worst experience ever, I have bought a few pairs of shoes from there, good selection I cannot lie. The last two times, although the experiences were horrible, one, I felt uncomfortable with the person in charge ( don't k is if she is the manager or not) I was treated different than other clients that were at the store at the same time, I don't want to play the racist card, but that's the way it felt. Not wanting to believe that it was that, I gave them a second chance, went there to get a purse for my son's girlfriend, and although I new she want it a small Kavu purse I decided to take advantage of the sale and got another little purse for one of my other daughters, I was really pleased with the purchase until I got home. Went I started to wrap the Kavu little bag I notice the MSRP on the purse was 30.00 dollars, but they had put a sticker on top of it, with the MSRP at 50.00, so I call Kavu, and was told that the MSRP is the same in all retailer stores, as the price is set from the factory, asked them about the price of this particular purse and they told me, it was 30.00, went back to the store and was told in these words ( oh well we don't price it, the owner does and there is nothing that we can do, returned if you want) this was just plane dishonest and rude. I definitely expected an apology and a credit, as I really didn't want to returned them. They will never have my business, and I hope this review will help other people not to fall into their dishonesty. read more

I bought a pair of shoes from Houser on-line. They had better prices than on the same shoes sold on Amazon. Shipper (FedEx) either didn't deliver the package or the package was stolen (FedEx investigation was inconclusive). Though, it has taken 3 weeks and several phone calls to get Houser to follow up. It has been almost a month since I ordered the shoes and still no resolution (refund or replacement pair). Maybe I'm just used to Amazon customer service (sending out a replacement the same or next day), but this has been an incredibly slow process. Will order from Amazon next time. read more

I have bought NUMEROUS sandals from this website. NEVER had any issues!! Always the exact sandal I ordered!! Order as delivered in record time as well!! A+ in every way! read more

High prices ZERO customer service. We are the only people here. Two employees ignoring us...we even asked for help. They couldn't care less about us. Sad read more

Very disappointing experience. I received a mismatched pair of shoes and wanted to exchange them for a new pair. Customer service is closed on the weekend so be prepared to wait. I spoke with a very nice lady who said that they had a few pairs in stock to exchange for. I included a note in the box and returned them with the label provided. I received notice a few days later that my refund had been issued. Again, I had to wait until Monday to call. I was told their policy was to issue a refund and then I could reorder. As I have no way of knowing if I'll receive the same pair that I've returned, I've ordered them elsewhere. The saddest part is that when I did speak with them, they didn't care about losing my business. Must be nice to not need customers. read more

Terrible, terrible customer service. Once in a while there is a helpful person working there but usually not. I've still spent thousands of dollars there over the last 3 years buying Saucony, Clark, Easy Spirit, etc. This weekend was the first time I had to return some shoes I had ordered and they wouldn't take them back, didn't even bother to check to see if I was a regular customer, just kept saying no. Never going back and will make sure I tell others not to go. Much rather go to Off Broadway or Shoe Carnival. As for the shoes - mailed them back to Hendersonville - had to pay shipping but they took them back no problem. read more

I ordered a pair of UGG boots and received 2 boots for a right foot. They refused to exchange for another pair for the same price. I was told that they were out of the size I ordered but when I checked their website I see they have the same boot in the correct size for a higher price than what I paid. I thought this was a legitimate shoe distributor but it turned out to be a scam artist. read more

They have some really great name brands. So the selection is good on shoes. The staff mostly just let you look and do your thing. They did check on me after a while. The girl pulled a bunch of stuff out for me to look at. Only real issue I had was that she was in her workout clothes. Seemed pretty inappropriate for a business. She was neat and clean and looked cute if she were going to the gym, but not in a retail setting. read more