A Training Nightmare - Avoid at All Costs!
Rating: ZERO if…read moreit was possible
Where do I even begin with this so-called "training" company? My/ Our experience was an absolute disaster. Me and my colleagues booked a Level 3 Health and Safety in the Workplace course in August 2023 (it's now Dec 2023) with high hopes, and it ends with nothing but regret.
When attempting to raise a formal complaint using their process detailed on their website, it proved impossible to get the details of their Director to follow their protocols. Therefore, I'll also be raising a formal complaint with their Awarding Bodies.
Firstly, the communication was abysmal. Emails were ignored (screenshots below), and phone calls were met with unhelpful responses and empty promises. It felt like they had no interest in actually helping their customer who paid in full beforehand and now I know why. The 2 admin officers were as helpful as they could be which was basically nothing apart from "have to speak to the manager" and "I don't know why they haven't called you". In all honesty, I felt sorry that they had to put up with the large number of calls from me and had zero ability to help.
The instructor was not good enough. They were just reading off the presentation like a newsreader without any real understanding of the subject matter unless it was food safety related. It was clear that they were not experts in the field and were just there because they were the only free-lancer that had the qualification. It was boring. I've learned more from a quick Google search and personal experience. The Training materials were apparently not even provided, the Trainer said they were their personal ones to give to us?? Weird.
Even more unbelievably, day 2, I got a TEXT in morning from the Trainer, not London Training Centre, saying they were sick "due to hay fever" and needed to reschedule and the exam papers hadn't arrived (screenshot). I had no contact from the Centre even after making 4 phone calls and a text to their office AND their 'Operations' Manager as soon as I found out that morning. Finally got a call from them at 1053 to reorganise but we had been waiting to start since 0900. They had no 2nd trainer protocols for something like this happening.
To add insult to injury, certificates took forever (2 months!). I checked with the London training centre, and they were "not sure what had happened" and would check. I took it upon myself to check with their awarding body and found they obviously hadn't been organised enough to process them. When the physical copies arrived, they were crumpled because they had not been sent in a proper certificate envelope. All dealt with by their Operations Manager.
While attempting to make a complaint throughout this ordeal, I was not responded to whatsoever, and I couldn't raise it higher at all. Eventually after me harassing their phone lines for months, I was offered a 10% refund, I declined, we had lost more money than that from them not turning up and us having to reschedule to THEIR needs. 20% offered, I disagreed but any further suggestions from me were met with "that's not gonna happen". I have no choice but take 20% to get something back to recoup losses. Funnily enough - I'm still waiting for it "will be processed tomorrow" that was 7 days ago! (screenshots)
There is so much more to say about this and what happened but I'm too fuming to bother, I'll do it with their Awarding bodies, people just need to know to avoid this company.
In conclusion, save yourself the time, money, and sanity. 'London Training Centre' is a complete and utter waste. There are far better options out there. If you want 'Frontline Training' for your staff, 'Google it' first and I strongly advise considering any other company. A money-churner with no consideration for their quality or customers.
You've been warned.
