I received terrible service from Gaylord Bros! I attempted to order a large amount of archival supplies, and received an order confirmation email, but waited weeks for any news on shipping. When I finally called customer service, I was told that my order had been "lost" and the confirmation number I had received was not in their system. I re-ordered, and waited several MORE weeks for news on shipping. This time, customer service was just plain stumped. "We don't know why it hasn't shipped," was the only explanation given. They told me that it would ship the next day. After several more days, I STILL hadn't received an official shipping confirmation email, and I called asking if I could track my package. They, incredibly, had no shipment tracking number and could not even tell me which of their facilities my order had shipped from. They said they would call me back with information. I still haven't heard anything. This comedy of errors has put my project behind schedule, and totally broken my faith in this company. If an order is lost and has a problem once, it should be elevated to high priority and shipped ASAP... not lost again and again! This is ridiculous. I will be taking my business elsewhere in the future. read more