The staff seems to be friendly right off the bat on the phone and in the office. I appreciate Dr. Gavani's honesty, but she definitely can come as rude. So I can see why people are saying it. I think people can be sensitive in the medical world, but I do see the reasoning behind those reviews. This wouldn't have been the reason that I didn't come back. The next comments are 99% of the reason why I will not be returning. They charge astronomical prices and their contact person, Kim, will make you feel as if you are stupid and ignorant if your questioning their rates and contracted rates with Bcbs. She makes assumptions and essentially scolds you. I will never be able to come back to this physician after such an awful experience and no answers to my problem. $800 for two appointments and no solution to my problems. read more