I've been a member of this clinic for 10 months and I will not be renewing my membership. It was really easy to get sucked into the aura of Dr. G because she was so charismatic, charming, and appeared so sincere and invested in me when I first met her. I really wanted to get better and she sort of implied that this clinic could save me if I emptied my bank account for this new business model. Sadly her clinic was a complete mess. The prices were outrageous for the quality of care I received. This clinic required a YEARLY retainer fee of $5,000 and it was $400 per every 50 minute appointment on top of that. Five months into my membership she changed her prices from $400 for 60 minutes to $400 for 50 minute sessions (a 16% fee increase halfway through the contract). It was also confusing to meet with my doctor for a full hour long session because her role as a doctor wasn't really separated from the role of a therapist. It made the boundaries and her role in my care VERY confusing. The clinic advertised like a concierge clinic but it wasn't. It was just a really expensive primary care clinic. It operated on normal business hours like any other clinic would, there was nothing "concierge" about it. Any medical emergency I had that didn't fit into a business day I needed to go to the ER or urgent care for. I was in Denver receiving treatment at ERC and I had severe bronchitis which required me to see a doctor on a Saturday. Was my "concierge doctor" with "increased availability" available for a medical emergency? Nope. All this clinic is a super expensive 9-5 clinic that prices itself like a concierge clinic but it is the exact opposite of a concierge clinic. With her speaking engagements and vacation plans, she actually has less availability than insurance doctors. She takes advantage of young women who look up to her and convinces them that she can save them and drains their life savings. Women don't know or understand what a concierge clinic is supposed to be, and she takes advantage of that. The clinic also told me they would give me a super bill as a curtesy to submit to insurance. I heard from clinic staff that no patients have ever been able to get reimbursement, so really its just a gesture on behalf of the clinic you won't get any money back. Yesterday I received an E-mail that Dr. G will be taking off one week in November and 3 weeks off in December. That's 4 weeks of her on vacation without a doctor filing in. There is zero access to a backup physician for a $5,000 retainer fee. I asked for some of my membership fee back due to not having access to a doctor for 4 weeks and I was told no. I also had many sessions canceled on me this spring for when Dr. G had speaking engagements that were more important than keeping our appointment time. There were times she would call me from her car cell phone and count it as our telemedicine session. It was super distracting to try to pour my heart out to this woman while hearing her car blinker going off in the background. I would find out a few hours before my appointment that Dr. G was going to call me from her car. If I wouldn't accept that it would be a phone session instead of a face-to-face session, then I would lose my appointment time. I always felt like I was a burden to her and keeping scheduled sessions with patients wasn't really a big priority. In all my years of outpatient I've never gotten the message so loud and clear that my time was less important than hers. She would cancel on me at the drop of a hat if a speaking engagement or conference came up where she could promote herself and clinic. Dr. G travels the country trying to promote the clinic and ignores the patients that are suffering within its walls. Please do not join this clinic, you are better off using your health insurance for a reliable doctor that has more availability. Her availability and cancellations for a $5,000 yearly retainer fee... again a yearly $5,000 retainer fee.... are unacceptable. You will get the exact same quality of care without the emotional expectations that come from a huge price tag if you just use a doctor that takes insurance. I feel extremely financially and emotionally exploited from this place. If you want to be treated like a commodity and not a patient, then join the Gaudiani Clinic. The only reason I gave her two stars is because yes, at Acute she was a good doctor. As a businesswoman, not so much. Sadly I learned through my ten months of her being my doctor that she will always put herself before her patients at the end of the day. She will always value her reputation more than she values her patients' health. I never felt so invisible, taken advantage of, and used by a provider, until I spent $19,000 at the Gaudiani Clinic. I urge everyone with an eating disorder not to empty their life savings here. It was a very very very expensive mistake. read more
