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    Gator Hole Spirits

    3.0 (4 reviews)
    Closed • 9:00 am - 6:55 pm

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    Duplin Winery - Two glasses of sweet, smooth Murphy, crackers and habanero pineapple dip

    Duplin Winery

    4.4(349 reviews)
    4.3 mi
    •$$

    This is a fairly large place. Several seating areas outside allow for the individual or a group to…read moresit together. When my wife and I arrived the parking lot was full. Though I have visited several wineries in my experience, this was my first time here. What I think the newcomer here should know: There are many things you can experience here. You can walk in, buy a glass of wine and walk around or sit. You may shop. There is a large area inside offering wine related items for your purchase. Some food and sweets as well. There are three tasting areas (I think three). Shaped like a bar, they aren't actually a bar in the workings. You may purchase a tasting at the cashier area, meet with a bartender tender (their term) and experience an entertaining tasting of several wines offered here. The above information was provided because there's no guidance for first timers here. Frankly, I almost drank one glass of wine and left but after quizzing the correct employees I was able to find out what this place actually offered. I'd equate it to your first day at high school. It's late in the tourist season and many of the employees seemed to be growing tired of people asking stupid questions. In trying to figure this place out I spoke to seven or eight folks, from bartenders to cashiers. One bartender (gentleman outside) was polite and great! Conversely the older woman bartending outside was the opposite. Zero help. I didn't care for her attitude. If you're like me. A tourist and here for the first time, get a tasting. It's the best way to experience several of the wines. Doug was our bartender. He did an awesome job. Funny, entertaining, and knowledgeable. The wines are sweet. They are done well. To close I'm not sure how to rate this place. There's lots of potential here but I think several employees lack the skills to encourage a customer to purchase a glass or bottle of wine. If you are familiar with the place and know what you want, it's probably a great experience. Sorry but the delivery is lacking, therefore my reviewed experience isn't great.

    My experience at Duplin Winery was one of the most disappointing customer-service experiences I…read morehave encountered. I joined the wine club last October because I wanted a membership closer to home in SC, in addition to another wine club I belong to. My experience when joining was wonderful, so I was genuinely looking forward to returning. Unfortunately, my interaction with Dawna completely changed my opinion of the business. I found her demeanor short-tempered, dismissive, unwelcoming, and as though assisting me was an inconvenience. As a Black customer, I was especially disturbed by the interaction because I felt I was treated differently and left questioning whether race played a role. I cannot speak to someone's intentions, but I can absolutely speak to how I was treated and how the experience made me feel. The interaction was so uncomfortable that I cancelled my wine club membership. I was also disappointed that I could not receive documentation confirming my cancellation. If documentation can be provided when someone joins, written confirmation should also be available when someone cancels. Even something as simple as the wine glass became an unnecessarily unpleasant interaction. I had previously kept my tasting glass and did not understand that this experience was different\. Instead of simply explaining the policy courteously, the interaction again felt unnecessarily rude. I do want to recognize the staff serving wine on the deck. They were AWESOME--friendly, welcoming, and provided the type of hospitality I remembered from my original visit. The deck itself has a wonderful atmosphere, and I can understand why people enjoy spending an evening there\. Unfortunately, one employee interaction can change a customer's entire perception of a business, and that is exactly what happened here. I came expecting to relax, enjoy the winery, and continue supporting a membership I had willingly purchased. I left feeling unwelcome and cancelled it. Customer service requires patience, professionalism, consistency, and respect for **every customer**. No guest should leave an establishment wondering why they were treated differently from others around them. I'm genuinely disappointed because this could have remained a place I regularly supported. Based on this experience, however, I cannot recommend it or continue spending my money somewhere I did not feel valued or respected.

    Photos
    Duplin Winery - A pair of Murphy's

    A pair of Murphy's

    Duplin Winery - Enjoying a glass on the patio

    Enjoying a glass on the patio

    Duplin Winery

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    Gator Hole Spirits - beer_and_wine - Updated October 2026

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