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    Gateway Retirement Solutions

    4.2 (5 reviews)
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    Lighthouse Credit Union

    Lighthouse Credit Union

    (6 reviews)

    Quite a few issues with this credit Union. We have been members here for at least 10 years. We have…read morehad multiple car loans paid off with never a late payment. Naturally we went back to them for a small car loan. Mind you we typically have over 10k in accounts here. Denied for loan. Ok. One strike. Then we applied for a secured credit card for my daughter to start off with. She has over 2k in savings here. Denied. What? She's been employed full time for over 3 years. And it would be SECURED. Makes no sense. Having to pay to pull money from one account to another is insulting. Waiting for my last straw. We are almost done here. Getting as cheap as the big banks with no consideration of their members.

    I needed a local bank with minimal fees because all my accounts are online. I opened 2 checking…read moreaccounts and 1 savings account online. It took them 72 hours to open my accounts because they couldn't understand why I needed 2 checking accounts, and called me to confirm. 1st red flag!! This is a credit union so all of the account #s you are given are EXACTLY the same with the exception of letter codes at the end of the #. When I contacted customer service for assistance with this to setup direct deposit they "didn't know why" all my accounts had the same account #. I was bumped to a supervisor who informed me to use the MICR #. 2nd red flag!! Payday comes, no direct deposit. Needless to say I was done with this bank by then, so I requested to have all 3 accounts closed 4x before I received confirmation they were closed. THEN out of curiosity I login to see if my accounts are still open, and there was a fee charged for overdraft! I'm sorry, what??? I sent an online message that they needed to reverse the fee and close my accounts. 5th request. They replied they reversed the fee as a "one time courtesy". Umm hello this was bank error! Then as you guessed it, I requested for my accounts to be closed for the 6th time. Now we wait........ This is the worst banking experience I've ever had and I've worked in bank management for over 20 years. Just WOW!!! Stay far away!!!

    Gateway Retirement Solutions - financialadvising - Updated July 2026

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