Pros: Its immaculately clean, the standard workout area free for residence of Tara heights and supposedly open 24hrs, has enough barbells and dumbbells up to 100lbs for all strength levels. Cons: It is 62 degrees in this gym, better bring a jacket. They have some rearly great additional rooms such as a CrossFit style room, cybex room, trx room, but they cost $59/ month to get access. If you are a Tara heights resident, they will not let you pay the difference from the included standard membership to upgrade and will charge you the full rate. The premium membership does not seem to include classes either, not sure of additional costs for those. The Regular gym room used to have enough free space to do pushups/core/small HIIT workout without being in the way of others however they have since filled that space with rowers and bikes to supplement cardio equipment for their CrossFit studio, a studio which the standard members are not allowed access too. This significantly cuts down on the available space as it's already a small gym. Its ok for a quick close to your apartment workout, but I don't think I would spend the money for a membership if it wasn't free. This gym could be a hidden gem, but it isn't there yet. read more

My company had a corporate membership with Gateway Hills Health Club before we moved from Nashua to Salem, N.H. in January 2015. In earlier this year I spoke with Matt Dispensa SR. about returning to the club. He said I could pay a monthly fee of $29.99 since I was a former member & I wouldn't be taking any classes. In early June I went there and joined. I gave a young man (Matt jr?) there my info & a credit card to put on file. He gave me a keycard, he showed me that it worked and all was good. I went to the web site to get info for health insurance reimbursement purposes & discovered that my account wasn't up to date. I emailed Matt and found out that they were not taking out the monthly fee and they needed a credit card to settle the account. I offered to come down on a Friday to get this resolved but didn't hear back. A few days later I received another email repeating the need for a credit card to settle the account & that the amount due was $359.88. I had been at the club for 5 months so I was a little shocked at the amount and questioned the additional $209.93 ($359.88-$149.95). I was told that my company owed them money. I told them that I was an employee and not responsible for the money. We continued to exchange emails to try & resolve the issue (the additional money was not brought up again). I offered to come to the club to give the info desired & was told that I could give the credit card number over the phone. I gave my cell #. A few days later I received an email stating he had called me twice & the calls weren't answered. I apologized for not answering, explained my actions & offered a solution. I twice called 603-809-6756, got the voice message service, left messages & didn't receive a return call. Another email or two were exchanged then on 10/1/17 I went to the club & discovered that my keycard was deactivated. On 10/2/17 I called 603-821-0084 to settle the issue. I spoke with Matt (Sr, Jr?), provided credit card #, asked if my keycard was active & was told that it was. The following morning I went to the club & found, to my displeasure, that my keycard didn't work. I went home, sent an email stating I wanted the keycard activated or I would demand October's fee returned & find another club. On 10/3 I was told to find another gym & that my fee would be returned. My fee was returned on 10/6. So to summarize if you want a health club which is incompetent & disingenuous Gateway Hills is the place to go. I am also canceling the credit card given to them because I don't feel comfortable knowing they have that information. Also don't say anything negative about them or they will threaten legal action. read more

[Attempted] a membership. Awful! No words to really describe it in there. The instructors/PTs are trained? I'm still trying to figure that one out. No one really cares about the progress of their members. The guy with the goatee is always "unintentionally" hitting on me. The female instructor with the baby is always conducting (chatting vs instructing) classes in the middle of the weight room which is insanely crowded as I'm stepping over people on the floor. I personally don't feel safe working out, lifting heavy weights with your infant dangling from your chest, sorry! There's no practice of safety, I'm banging elbows lifting free weights with guy to the left of me because the rooms is so small and the equipment is all over the place. I don't get any of it. The list is endless--Nothing makes sense here. Join at own risk. read more

Kristen Morrison is the absolute BEST instructor I've ever had the pleasure taking classes with, and I'm deeply upset she has been fired from Gateway! I've been going to this gym for over a year and always look forward to the inferno Pilates classes with Kristen. With her encouragement and guidance, I even branched out and tried the sweat bootcamp and barre classes she taught. I was someone, whom in the past, never looked forward to working out. After taking my first class with Kristen, I couldn't wait for my second...and third...and fiftieth. Her energy, dedication, and most importantly....motivation speaks volumes. I am so sad to hear of her "departure" from Gateway. I look forward to working out with her in the near future, because there is NO ONE I would rather have making me "enjoy the ride" haha read more

After two trips down to the Gateway Hills Health Club to inquire about their gym I finally decided to join. Went down to sign up and terns we different from the two other times I inquired, and was told that the terms I was being given have always been the terms. I would think that I was completely off my rocker but my friend who was also joining was there when we originally inquired and she and I agree on what was originally stated for payment terms. Sent email no response and tried to call busy signal. If you inquire, get it in writing before you sign. Manager Greg Bean read more

While the health club seems to be very modern, I have experience multiple cancelled classes, or the teacher not being there at the scheduled time. I purchased a groupon good for 30 days of hot yoga or pilates, and the pilates class is now cancelled until who knows when. Unless there is someone in the office who notices you you can't get in the locked door if you are only coming for group classes, which seems a little ridiculous as you have to wait around for someone. And not that this is the club's fault (and it didn't effect my review), but you can barely get to their building because of the construction going on. read more

I really enjoy this gym. The S.W.E.A.T class is great! One of the guys that runs the later class,Will Croom is awesome! He really puts on a great class with some serious workouts. I've been going to his class for only a few weeks and have noticed results. The rest of the staff is very friendly. Id say the one thing they need to work on is getting a spin teacher for a later in the day. Right now they only have spin at noon which does not work in favor for many people who work the 9-5. read more

I too am SHOCKED that Kristen was let go at gateway????? DONT GET IT!!! Been training privately with Kristen since i joined back in nov..ex...Love..love loved our training sessions...one of the best trainers i have ever trained with...and the added classes she trained made exercise FUN! She cared so much sbout each and every member and will be a Huge loss for Gateway in my opinion!!!! Sarah B. read more

Love this gym..have been a member for a year...especially clean and the owners put a lot of time and thought in the gym and keeping up with everything... Love the TRX classes with Chelsey...the best. Just need a yoga class that is not heated... You will love it there.. read more

Horrendous, disgraceful business practice. Total scam. Was told they needed a credit card in order to activate my coupon and assured me there would be no charge. You guessed it, been fighting for months to get rid of a membership I never opened! Next to impossible to get a call or email back from anyone. Ready to pay my attorney his $300/hr to handle it just on principle. Ive never dealt with such a conniving man as the guy Matt at Gateway Hills in Nashua NH. read more

I've been going to this gym for over 5 years since my office is in the same building and my company pays the membership. That is the only reason I have been sporadically going. I feel the owner needs improvement in customer service and people skills to start. If you forget your mat, he charges $5. I've requested a stair mill type cardio machine for over 2 years and the owner said we got the machine. When I literally ran down to the center, he pointed to the set of stairs in the building. Very patronizing. I see they have mechanical surf boards instead! Demand must be high for those vs. the stepper. i just found out Kristen was let go, I had to write this review. read more

I would love to give this place a 4 or 5 star, however recent events have led me to rethink my review. This gym has done a lot for me, but I recently found out that one of my favorite staff members was no longer an employee at Gateway Hills Health Club. I'm very disappointed and upset about this poor business/management decision. Kristen was the only reason I signed up to be a member at this gym. Kristen WAS the GYM! She was one of the best fitness trainer I've ever worked with. Her S.W.E.A.T. and barre classes are exceptional! She knows how to motivate you and make you work for it. Who can really make you laugh during a hard a** workout like her? NO ONE! She makes you want to come back for more pain. She cares so much about her clients and their goals. She was more or less my "gym mom". She not only cares about you on a fitness level but a personal level as well. She was there day in and day out. Every time I come in, I see her and she makes me smile! That is what makes a 5-star trainer. If you google best fitness instructor, her name should be the first to come up. Sadly the gym will never be the same without her. I don't think I will ever have as much fun in S.W.E.A.T. class as I did in hers. Kristen is S.W.E.A.T. class.! It will be sad not seeing her face on a daily basis. read more

I'm a current member and I don't intend to extend my membership any further. Worst customer service; even beats one of those nationwide chain gym that everyone hates. Call anytime in the business hours, no one picks up the call. Leave a message, no reply. Ridiculous annual fee, on top of the already high monthly fee. I joined the gym because of its 24 hour gym hour policy and relatively clean gym but the gym's customer service and high fees easily defeats that advantage. It also seems to lose all the good trainers read more

I've been a member for 2+ years. The owner, Matt, is extremely unhelpful and dismissive. He doesn't appear to have any desire to build positive relationships with clients. On several occasions, he had the opportunity to easily improve the experience of members (not just myself), but instead chose to sarcastically dismiss the issue and seemed happy with himself that he made our experience less enjoyable. The classes are nice, and the equipment is generally pretty good, but I do not plan on continuing as a member strictly due to poor customer support. read more

I used this health club for a groupon promotion and loved the hot yoga classes, but had I known the headache I would deal with and payments pulled from my account even AFTER I stopped attending I never would have joined. They pulled from the beginning twice the amount out of my account that should have been and I had to call each month to be credited my amount back. I ended my membership and still had double the monthly fee pulled from my account and while many had been addressed after the fact, I have left multiple messages and emails about the latest and have received no phone calls back. It's a shame because I enjoyed the classes and many staff are friendly, but I would never return there because of this customer service. read more

Walked in with my key card, I then went over to a friend that was using an eliptical machine. Immediately the "BOSS" walks over looks at me and arrogantly says "you can't have gym bags in here please put it in the locker room or waiting area". I had a small bag approximately 10 inches by 12 inches that holds my wallet, keys and wrist straps. I guess you could consider that a massive gym bag. Anyways let's get to what really ticked me off. He comes back about a minute later and says hey "can I see that card that you used to get in", in a tone as if I didn't have this card and maybe snuck into this million dollar facility, ( being sarcastic ). He says " looks like there was an issue with your card". I know there was nothing wrong with my card. He then proceeds to ask me my last name and where I live which is non of his business. I also watched multiple people walk in with no issues. I've used this gym maybe 20 times in the 18 months I've had my membership and NOT once was I questioned about my membership. Teach your staff not to judge people that go there, on my end ill be sure to wear all Nike gear and cover all my tattos that way I "fit" in this pristine arena and look like I can afford a $60 dollar a month membership.... read more

My best friend, Amanda, brought me to a couple Pilates classes here about 6 months ago. I was a member at a Crossfit gym elsewhere, so I was paying every class. It was a VERY difficult decision to cancel my membership at my Crossfit gym (which I had been a part of a family at for 2 1/2 yrs) but I did it because I got an amazing workout at , not only Pilates, but Sweat as well. The person that got me to make that decision was Kristen Morrison! She not only kicked your ass, but she made you feel welcomed and accomplished....no matter what skill level. Hearing of her "leaving" is not only detrimental to the future of Gateway, but to every member that continues to participate in that establishment. I am truly hoping that she is able to start her own training facility, and I will make sure to bring not only myself, but every person I know that wants the BEST training and dedication available... read more

I have been coming to this gym for the past 4 years and will no longer attend classes after my current pass expires. I will elaborate further but the main reasons are classes are not as advertised, (the schedule keeps changing and classes are dropped ex. No more hot Pilates which is the main reason I joined) and they cannot keep quality instructors. This gym caters mainly to people who work there and can take classes during lunch breaks.The classes used to be AMAZING (Maya was an incredible instructor who taught Pilates and everyone loved her classes as you could see from the shoulder to shoulder crammed studio, then after she left Kristen Morrison taught some of the best barre and sweat and Pilates classes I have ever taken!) I got into the best shape of my life after just having a kid!! Now, after having my second child I was hoping for the same thing. Kristen no longer works there- they just can't seem to keep great talent! And I've learned the hard way that the class is only as good as it's instructor. they also do not offer hot Pilates anymore even though it is advertised all over their website that they do! Such a disappointment I will be looking for a new gym. Does anyone know where Kristen works currently??! read more