1. Gates Brothers Glass Shops

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Springfield, OH

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Gates Brothers Glass Shops

5.0 (2 reviews)

Services - Gates Brothers Glass Shops

Auto mirror repair

Auto mirror replacement

Auto window repair

Gates Brothers Glass Shops Photos

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Safelite

Safelite

(48 reviews)

Giving 2 stars as the tech was at least friendly, but this is the only business I've encountered…read morewhere if their "repair" makes the problem worse they'll only refund the failed repair cost if you pay more money to fully replace the windshield. Pics are attached of the small crack before, and then the spreading crack immediately after. I was going to just suck it up and replace the windshield but that doesn't sit right with me that I paid full price for them to damage my windshield further. Updating to add that safelite did reach out a few days later and address the concern. Updating to 4 stars as their customer service after the fact was good.

I had a complete windshield repair scheduled to be done at my home in Spring 2021. Everything…read moreseemed to go off without a hitch. Unfortunately, the windshield wasn't installed properly. It was rattling and I could hear wind coming in through the passenger side. I had to go to the store so that they could look at it. They found nothing wrong. After that visit, I was able to get video of the noise coming from the windshield, and took my car back again. That time, they said that some clips were loose, and they were able to fix it. Unfortunately, the noise from the windshield continued. I called to let them know that I was still having problems and the person I spoke with on the phone said that I had a second full windshield repair, which I definitely had not. I had gotten a text from Safelite, informing me of service completed, on a day that I most definitely did not have my car there. I figured they just mixed up a phone number. But no, they actually tried to say that I got my windshield replaced twice. The glass chipped in less than four months. The entire experience was absolutely horrendous. My windshield never was installed properly, I was told I received more service than I did and now it's chipped too. I will never use this company again, and will tell everyone that I know to stay away! What a mess! Attaching a photo of their response to my review on Google. Thanks for the great work, guys.

Gates Brothers Glass Shops - autoglass - Updated October 2026

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