I contacted Coleman's since I'm having issues with a recently installed, brand new water heater…read morepurchased from and installed by another company. Truthfully, I feel taken advantage of by that company, like they just wanted to make a sale, neglecting to properly inspect and diagnose my prior unit. The issues I was having previously have returned. I'm very frustrated and don't want to deal with them again. I should have known better when the responding tech took less than 5 minutes to mutter, "This heater is bad. This is not a good brand," despite my previous heater being only 4 years old. I contacted Coleman's A/C Heating & Appliance Repair seeking a professional who would listen carefully to the issues I'm describing and offer sound advice/solutions on how to proceed. I expected to hear back from Coleman's within a day or two. But my inquiry was responded to quickly. The technician was friendly, listened, and we discussed what could be done to get my hot water going again. It was suggested I contact the company that performed the install since I'm still under warranty. But it was such a negative experience with an inattentive, apathetic tech that I'd rather cut my losses and allow Coleman's to care for my unit. I will follow Coleman's advice. But at the first sign of indifference or rudeness by that other company, I'll call Coleman's out to fix my heater.

NO SHOW; NO CALL! My date of service was on 10.23.2024 between the hours of 10:00 a.m. and 12:00…read morep.m., NO SHOW, NO CALL. I attempted several times contacting them about my appointment; was I still on their agenda; the status of the appointment; It is now 2:09 p.m. on 10.23.2024 and I've still not received a call or visit from anyone. I've been waiting since 10:00 this morning. A courtesy call would have been great! Poor customer service.

Finally, dryer heating. Back to the days of an empty hamper! woop woop. very responsive team…read more knowledgable, good communication and great customer service. thank you! Elizabeth

My refrigerator in garage stopped cooling so I contacted this company. Repair was done within…read moredays. Chris is one who did repair quickly. Very friendly and nice man. Id certainly use this company again in future

Done Right Heating and AC are incredible. Great work and honest advice. That's hard to find these…read moredays.

My tech was super friendly and coordinated with my tenant to get to my property promptly to inspect…read morethe AC leak. He was a very nice person. He appeared to do a cursory review, was on his phone laughing and chatting the while he was there (per my tenant) however his inspection did not find the source of the leak. I was told "the area is dry, nothing leaking here, and the drain pan is dry." The leak slowly continued as my tenant's AC was being used, which caused further damage to my ceiling. (see pic) The service call was not cheap, nor was the problem resolved. A subsequent company found the issue to be a blocked condensation line and they unclogged it. I really wanted a better outcome, but unfortunately, it's now costing me even more as the damage is worse.

Over 10 miserable years I have dealt with this inadequate company. They installed 2 units August…read more2015 I have spent over $6000 in repairs. Their "pretend 10 year warranty is a JOKE." Yes they were sure glad to take my $10,500 CASH, but "it's so far to come out there for the WEEKLY repairs!!! Yes WEEKLY !!!Every excuse has been given, I have literally paid enough money to replace the 5 ton unit!! RUN PEOPLE, THIS COMPANY IS A JOKE !!!!

This business did not complete the job I hired them to do--connect the hard pipe to the gas flex…read moreline in my HVAC systems. They did not have the right parts on the truck and the tech did not want to get into my attic because it was hot. His words were, "Good news. I don't have to get in your attic today." He told me he would charge me for mileage and a second service call to complete the job if he had to go to the supply store to get the right parts. He said it would be cheaper if I hired a plumber. When I called Air Handlers to complain, they agreed to finish the job with the costs of additional parts and labor only. Great! Then they called back and said I did not "give them all the facts." The facts are these: I hired them to do the job. It is not my responsibility to know what parts they needed or to have them on hand. It is not my responsibility to pay them to go get the parts they need and to pay for a second service call. They also said I should have told them I hired a plumber after they failed to finish the job. I hired a plumber bc that's what the tech told me to do. Who I hired to follow up on their failure was none of their business. This was a nightmare experience. I think the real issue was that this was a recommendation from a home inspector to bring the HVAC up to code, which was not necessary in the eyes of HVAC people. This joker told me, "Just tell them you are selling 'as is.' Take it or leave it." That's not how the real world works, buddy. Never again, Air Handlers.

Modern Air is the best in the business. As hokey as this sounds, the really do treat you like…read moreyou're family. Everyone I had dealings with was just as friendly as the other ones! I do not hesitate to recommend them for your HVAC needs.

From the owner: Experts in Application & Service of Comfort Systems…read more At Modern Air, we understand the stress that a problematic heating or cooling system can induce. When you call on our team of service technicians to repair, install or maintain your HVAC system, rest assured we'll seek the best solutions or options for you. We never prey upon our customers in their time of need. You can trust us with your comfort.