Called to ask about equipment and amplifiers to play certain types of music. The woman who answered…read morethe phone wasn't knowledgeable about that and tried to end the conversation there. I had to make a visit to the store and follow up with another employee. The store is small and cramped. Had a moldy smell to it. I ended up going to the guitar store down the ways on main st and it was a night and day difference. Great customer service with a clean, bright store.

Couldn't be more satisfied with my Eastman E20SS bought this week from Jensen's Guitars. Don and…read morehis team were phenomenal to work with, and I'll definitely be a frequent customer.

I really like this place not sure of the young guys name at the counter he's pretty cool and…read morehelpful he has a good vibe and knows his stuff around the store. I gave a 5 star because it's a cool place to go, The only concern I have is the stickers on the front covers are really annoying and they tend to damage them. Not sure if you guys can figure out a ways to place them somewhere else on the cover or use a different kind of price tag tape. It's just a thought Thanks

From Terry Duty, I have been shopping at used record stores…read moresince the 1970s and this record store is top notch. Dave and Ben go the extra mile to help and please the ciustomers. There prices and ratings are fair. They have a great selection. Very friendly also. They have new and used. Give them a try you will be glad you did.

I don't usually write reviews but after over a month since we traded in our old upright piano and…read morepurchased a new piano I just felt it would be helpful to others to know our experience with Bruce and the PianoCenter of the Rockies. In a nutshell all my wife and I have to say is positive. Here is why. When trading in our old piano we did research online to see what our piano was worth. Bruce beat all of those estimates by a few hundred dollars. When we decided to purchase a CLAVINOVA Piano we compared prices and PianoCenter price was ether the same or less expensive than the other stores in the Fort Collins area and the same price as online stores. When the piano was delivered the delivery people were professional and helpful in setting the piano up in the exact location that we wanted. Also they were very professional in moving out our old piano. Also the delivery window they gave us was within an hour and they were at our door right on time. Since this was our first digital piano we had lots of questions once we started using the Clavinova. Bruce always had the time to answer our questions and to this day when my wife has a question about the piano or trying to figure it out she just stops by the store and Bruce happily works with her to figure everything out. When we purchased the piano without asking Bruce gave us all the bonuses the Yamaha had available. Included with the piano was four free piano lesson. Svetlana was my wife's piano teacher. She is great. Really knows how to teach all types of music genre. She also makes the lessons fun and is so good that my wife is now taking weekly lesson from her and I must say my wife piano playing is quickly improving. Finally, I also notice when Bruce sold our old Piano his price was very reasonable, especially when considering the price he paid for it. Both my wife and I feel very lucky to have a customer relationship with Bruce and Svetlana. If you are interested in purchasing a Yamaha Piano or a used piano I suggest you take the time and check out PianoCenter of the Rockies. Thank You Bruce and Svetlana. CG

We have been doing business with Bruce and The Piano Center of the Rockies for several years. Our…read morefirst purchase was a Clavinova for our church. Bruce was extremely helpful in leading us to a decision on which piano best fit our needs. The delivery was right on time and went smoothly. We enjoyed the piano we bought for the church so much that we decided to get one for our home as well, and Bruce worked with us again on price and delivery. Not only that, but we already had a piano at home that we wanted to give to our daughter who lived about 100 miles away, and Bruce arranged to have the delivery people pick up our old piano and deliver it to my daughter for a very small fee. That saved us a lot of time and trouble. Over the years since we purchased the two pianos there have been several instances where we had questions or needed guidance in doing some things with them. Every time we called, Bruce was more than happy to help us out and spent whatever time needed. Those experiences would have been enough for us to give Bruce a Five-Star rating, but our most recent experience went above and beyond. We moved to a new home a few months ago, and when we tried to turn on the Clavinova for the first time after the move, it would not turn on. We had to get a repairman to come and fix it, and it turned out that the problem was caused be a screw that was not properly installed during the manufacturing process. The unit was long out of warranty, but since it was a problem that had been there all along and had just not shown up until it was moved, Bruce agreed to share the cost of repairs with us. He had no obligation to do so, but did what he thought was right, and so we are now even more loyal customers than we were before.

Jim was great. Provided some great recommendations and the piano sounds really nice after the…read moretuning. He seemed knowledgeable and genuinely interested in the craft.

We moved from Chicago to Fort Collins last summer and had to find a new piano technician. My Yamaha…read morebaby grand is my prized possession, an anniversary gift from my husband. We are both musicians and didn't want to trust our baby to just any piano tuner. I found Jim based on the Yelp reviews here, and was so happy when he was able to find time to fit us in. Jim is knowledgeable, efficient, intelligent and just a really nice person to be around. We are delighted that he is taking care of our Yamie. The first thing we did was discuss a humidification system, as it is quite a bit dryer out here than back in Chicago. Jim helped us do an analysis of our rental home and its specific humidity circumstances. He did think it would be a good idea, but he didn't try to hard sell us on anything. We decided to install one to protect the sound board, and Jim has been servicing it and tuning the piano for a year. Our Yamie sounds fabulous, and we couldn't be happier with Jim and his high level of service. He's very busy and is not accepting new clients right now, so we're very happy he had time for us! Thank you, Jim!

I love this place. They are helpful, respectful, and super nice to me.'…read moreI won't let anyone touch my 124 year old violin but James.

I took my guitar on 12 January and was promised it would be done by the 26th at the latest. It was…read morean easy repair requiring less than an hours work when I called on January 25 I was told by James the owner of the Guitar was not ready and would not be ready when I asked why he said because "I don't give a s*** OK? come and get your guitar." When I went to retrieve my guitar, I was further verbally abused by James Who told me FU multiple times and to get the F out of the store? He physically pushed the guitar into me while cursing me. If I could give James zero stars, I would.

I needed the tuning machines changed out on a hand built guitar (one had frozen up after 20 years)…read more I had a set held in reserve from a guitar I'd upgrade the tuners on years ago. I dropped off the tuners and guitar at 4pm on Tues, and he had it ready for me by 4pm on Wed. Work was carefully done and top notch.

From the owner: Repair music instrumentsread more

Jay and his owner/partner arrived on time and did a fantastic job on my piano, which had been in…read morestorage for 9 years. It was missing some hardware that they supplied which saved me a ton of trouble down the road. They loaded the piano (a petite grand) onto the truck we are using to bring the piano to our new home in Arizona. They were extremely conscientious and provided excellent service. I can't say enough about how grateful I am about the professionalism.

Pro Piano Movers are great! We had Yuriy and Alex move our console piano into our garage and back…read morewhile we had new floors put in. Scheduling is a snap. They show up on time, and get the move done super quickly. It's amazing how easy they make moving a piano look. I wish every business was this easy to work with. Highly recommend!