Brought my sax in to fix a leak and they scratched the bell. Tried to claim it added character. When I asked what they were going to do they said I needed to pay for the repair before I could talk to a manager. I refused. I ended up talking to the manager, the owner, and the head of the repairs. Each one said there was nothing they could do. I told them I wasn't going to pay for them marring my sax. They finally waved the fee after 3 visits and about 2 hours in the store. FYI: I took the sax to another repair place and found out that Boomer had not even fixed the leak. (Edit to address Boomer's response) The Business Owner's reply shows exactly the horrible service that you will receive at Boomer's. Nothing in the reply is true. Just lies and abusive remarks towards me just like during my extended attempts to get them to repair the damage they did to my sax. The manager seems to think it's fine for their shop to damage a customer's instrument, not fix it, and still get paid for a tune up that never happened. "he requested his work be done ahead of the estimated time frame and was accommodated by the technician" - This is a lie. I never requested the repair be done ahead of schedule. The tech said he would get right on it and then he let it sit on his bench. My repair was NEVER pushed ahead. But please prove me wrong and post the date that the sax was dropped of and the date that it was returned to me. Everyone will see that I did not receive any accommodation. "occurred exactly during the technician's lunch break even though the customer had been made aware that the technician would not be on site." This is another lie since I went to pick up my sax on Saturday and the tech was not there. On my subsequent visit the tech was in the store and even on the floor but refused to speak to me. "He was VERY unhappy and offered no reasonable solution for the situation." I was very unhappy but I asked for the store to repair the damage. They refused citing that it would cost too much. I was the one that stated I would drop the demand if they waved the fee, not them. "the repair had been completed as requested" 4th lie. The sax still leaked quite a bit and I had to take it to Longmont to get the work done correctly. "The customer has not returned to the store since 2022" - This is the only true thing the Business Owner has said. This was the single worst customer service failure I have ever experienced in my life. I will NEVER use Boomer for sales or service. I will drive 40 miles to Greeley or Longmont for professional work. As for why I chose now to add this review, well it's because I saw another truthful and very negative review of Boomer and I wanted to let those potential customers know that exactly how bad their service could be. read more

Disappointing experience. I needed a short term upright bass rental for practice purposes as I don't currently own one and the gig has one on site (that is extremely playable and well setup up which I found to not be the case for the 2 rental instruments I tried. First one turned out to have ancient strings and a bent bridge in addition to a sky-high nut. The fingerboard also ramped up making it unplayable in thumb position on the G string.(it also had a large hole patched and they still wanted $2k for it). Took it back for a more playable bass. Exchange was easy and the woman who helped was great (thank you!). Went home and tuned up and the tailpiece wire let loose. Took it back and they replaced the tail piece wire. Took it home again and found the nut also sky-high making f, Bb, Eb unnecessarily uncomfortable to play. (I cannot believe they don't bother to cut the nuts (10 minute process) and instead send these out to students). There is no reason for playing action not to be set well (especially for students). Bass is a physical instrument, but doesn't need to be anywhere near as physical as theirs were. I've played for years and while I can play stupid high action, there is no need to when the fix is so easy. Took it back. Trip 4. Frustrated with this being my fourth trip and having spent more time driving/standing in the store than actually playing the bass, I explained the situation. Peter was rude and rather than apologize for the runaround and offer a solution, he told me that since I'd done a quick run through prior to leaving the store, that I'd 'approved' the instrument. This was a surprising and pathetic response. Yes, I checked out the instrument briefly so I could sign off on the rental sheet. I don't appreciate the insulting tone nor implication. Since my goal was to get home and practice (and get back to work as I have to go on a lunch break as the store closes before my work day ends) I'd done a quick check and signed off. (the second bass was better, but as I found when I got home it was tuned down about a full step (from sitting) so it played more easily than when in regular tuning. I told him I wanted my rental fee back for the trouble as he hadn't offered a fix etc. It'd been a week and now 4 trips to the store and I was more than frustrated with the situation. Again, no apology or even feigned concern. Just accusatory, pathetic posturing. He told me the owner would be in contact. Owner has not been in contact and I don't have a refund. They hide behind their rental agreement which indicates no credit for partial months (which in any other case where maybe you'd rented an instrument for a number of months it wouldn't be a big issue). In this case it was an issue as I hadn't had a satisfyingly setup instrument to play. Unfortunately for Fort Collins, they are the only local option around.So they can get away with their exorbitant prices on their rentals. The second bass, which was a also a (used) white labeled laminate import bass was $3500. That's at least $1k over the standard (new) price of the same instrument elsewhere. They do the same thing with saxes as a (used) student model I rented briefly was priced over the cost of a new one. Over the years I've spent probably over 1000 bucks on cymbals, books, strings, accessories, etc. I won't be back. I won't recommend anyone waste their time/money at boomer. If you have a student in need of a rental, make the drive up to Denver (maybe even Greeley). read more

I appreciate the large selection of piano music. the staff are helpful and professional. I would prefer having a sack or string tied around the books I purchase. thank you! read more

This is a great place to get your music needs met! they have rentals and new instrument purchases. You can also get your instruments fixed up here as well. Lots of sheet music and all other kinds of music supplies. Staff is always friendly and helpful. Was a customer for years. My kids are grown now and no longer in need of their services but glad they were here when my kids were in music classes. read more

Great service and very knowledgeable.... Received immediate walk in help with my guitar!

From a middle school band director perspective, I think Boomer Music is excellent. You can rest assured that other local music educators who rely on them on a daily basis think very highly of Boomer too. - They visit my school every week and are always there on time to take care of all the needs that arise in my class. If I need music, equipment, or repairs, they get it done and I never even have to step foot in their store. If there is ever an instrument emergency, they are usually there within 2 to 24 hours to help. - For the many students of mine who rent and buy instruments from them, they are high quality and always in good repair. As a band director, this is so important. Thank you! - Their owner, reps, and repair persons have consistently communicated with me efficiently and warmly. The relationship that their owner has taken time to build with me as an educator, fellow trumpet player, and friend has really cemented the partnership between our institutions. You rock, Drew! - For musical instruments, equipment, and music they have always been able to offer competitive, if not discounted, pricing. - They are vital to the flourishing music scene in Northern Colorado. Stop reading this and go get that instrument! Go get those lessons! Make music! read more

I'd give a zero if it was available. Unreasonable owner. Over-priced equipment in bad shape and unfair practices. Find a different location in town! read more

Rick at Boomer Music is the only person my daughter's instructor endorses in the state of Colorado for oboe repair and service. But if that's not reason enough, here's a story about what true customer service means: When we had a severe failure in one of the instrument's joints, Rick took one look and said do not repair this. It would never be the same and would likely break again in the same place. In fact, it should be covered as a manufacturers defect (having purchased about 10 months previously, from another shop). Rick offered to box and ship our instrument out of state to the manufacturer, included a letter explaining his findings, and made sure it made it safely to Fox. Fox agreed that it was a defect and fixed the instrument free of charge. My only cost was in reimbursing Boomer for the shipping. Mind you, we did not purchase our instrument at Boomer. But all of this service was done without any profit made to their business. That's going above and beyond and all of my future instrument purchases will be done at Boomer from now on. They've earned a customer for life in me. read more

I am not happy with Boomers which is unfortunate seeing as I have been doing business with them for many years. My wife purchased a book for me. I already had a copy from the late 80's. Boomers would not allow her to return it to get her money back saying it was beat up. That book was in exactly the same condition she purchased it. Beat up? Hell, you should see my copy! From now on all my sheer music will be purchased online. And for horn repair or parts, I shall go to Greeley. read more

Does this place have the selection of an Amazon or Guitar Center? Definitely not but the prices are mostly in line and the staff is helpful without the attitude that can sometimes be found at the latter. If you're looking for a keyboard or guitar this may not be the place. That being said, if you need to pick up some music or accessories for a woodwind/brass instrument, this is a pretty good place to go. Coffee shop upstairs is a bonus with live music on Wednesdays (although I have not been there for that). Lessons are upstairs as well. Plus, it's always nice to support a locally owned business. read more

First visit here- Looking for a specific brass repair person. Though I had called in Saturday and was told he would be in Monday at ten- he Wasn't. A mistake by a single employee is regrettable, but having adjusted my teaching schedule and needing work done and havin driven and hour ..... Not a good first impression. read more

I received the best customer service I have ever received here. We rented to own a cello a few years ago. It developed issues and they fixed it, no questions. For their step-up day we decided to see if there was a cello that my daughter liked better than the fixed cello and she fell in love with one. Bob spent 1.5 hours with her, bringing cellos up to a room and having her play without knowing what she was playing as to not be biased. I also listened with eyes closed for the same reason, and the perfect cello was obvious to us both. Without disclosing too much, they made something I didn't think would be possible happen, and they have a customer for life. Thank you Drew! You have a business ethic unlike most. I will spread the word about Boomer. You just don't get service like this these days. read more

I bought a premium violin case for my son that cost over $300 February 2013. This case is defective and is starting to break apart by one of the hinges. I called Boomer's to see if there is a warranty. The lady said no, there's nothing we can do. I said "Is there any way you can help me? She gave a great big sigh and didn't offer to give me contact information for the manufacturer or anything. She wasn't helpful and didn't care. I had bought many things at Boomer's in the past such as an $3500 electric piano, sheet music, this violin case, $300 in bows,etc...I am very disappointed. read more

I am an adult horn player that took a 15 year break, only to find that starting over again wasn't as simple as I had expected it to be. I have taken several private lessons from Susie Fritts, and she is a miracle worker! I have had other instructors in the past who were considered top-of-the-line, but Susie has put them all to shame. She doesn't do the usual expected routines and exercises, but zero's in on a players' strengths and starts amplifying them and building confidence and the joy of playing in the player. Even though I am at a very fundamental level of playing, she makes me think I'm really something! She herself is a beautiful professional horn player who thoroughly loves what she does and is generous in sharing anything she knows with her students. read more

Boomer Music Lies! These jerks are getting one star because I can't give them a negative number of stars. Do not trust a word these people say. Be sure that the contract matches the register receipt. They will rip you off then act like sanctimonious assholes when you call them on their bullshit. read more

After raising my musician sons and a personal hiatus of 10 years away from my own horns (...... don't you hate when your job interferes with your hobbies .....) I decided to start playing trumpet again for my golden years. In the past I have dealt with several very excellent music stores in the greater Denver area. Since I now live further north and the drive to Denver is just too cumbersome (to say it politely), I looked for a good music store with a good brass repair person in the Loveland/Fort-Collins area. I found that in Boomer music. Below are the reasons why I give them the maximum amount of stars. 1. Service has been very courteous and knowledgeable in all their departments. 2. I could find enough trumpet sheet music and B-flat fake books to get me started again (I had given my old sheet music to my sons). I ordered a few non-stock items that came in within just a few days. 3. My Adams A5 trumpet (borrowed from one of my sons) needed some very delicate valve work done. I was worried that the valves would need to be lapped. David however did this delicate work without lapping and now the valve action is as good as that of the very famous excellent valve action of the Schilke horns. 4. Back in the day I had been lusting for a Schilke B1 trumpet for many years. Boomer just happens to have a barely used B1 hanging on the wall. They sold it to me at a very good price. David gave it a good cleaning and I now have a perfectly playing Schilke B1 horn. 5. I wrote down a few Boomer prices of different other horns and compared them to the mail-order houses prices. Well, guess what, they were nearly the same and some Boomer prices of the used horns were actually lower. In the mean time I found out that David has received training at the Shires trumpet Company were he did trumpet-work for Doc Severinsen. Yes, Shires produces the famous Doc Severinsen Destino Generation 3 trumpet, which I have learned to refer to as "the horn that sings". It is a very expensive horn and maybe someday I will be at a good enough level and have enough money to buy one. I also found out that David is a very busy brass repair man. I therefore do not expect him to be available to me just when it is good for me. I have learned in life that if I want the very best professionals to help me then it may require some patience on my part as the very best are always in demand by many other folks. (No, I do not prescribe to the "me-myself-and-I-first" attitude). Boomer has completely earned my business. This is very good as in order to promote our local musicians scene we need good music stores. The mail order houses probably couldn't care less about our music needs in Larimer County. In fact I suspect they don't even know where Larimer County is. Thank you Boomer and thank you David. read more