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    Gary Marcus, CPA

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

    Services - Gary Marcus, CPA

    Accountants

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    Income Tax Savers

    Income Tax Savers

    (7 reviews)

    I am warning everyone to stay far away from this firm. My fiancé paid over $800 for professional…read moretax preparation, yet when the IRS issued a time-sensitive CP2000 notice due to their filing, this office completely failed us. While Bruce Chan originally handled the file, it was handed off to Joann (who is not a licensed CPA) without a proper transition. This led to staggering negligence and hostility. Joann was incredibly unprofessional, repeatedly yelling at my fiancé over the phone. Most appallingly, when I called to provide information regarding my own taxes, she was extremely rude and hung up the phone on me before I could even ask a follow-up question. No "professional" should ever treat a paying client with such blatant disrespect. The lack of accountability here is stunning. On March 19th, after my fiancé waited over 10 hours for a callback, Bruce finally called at 7:15 PM and was extremely hostile. He actually claimed he was "losing money" on our case--after already accepting our $800 plus payment! He also admitted that Joann is not a CPA, yet she is the one handling sensitive IRS matters and being verbally abusive to clients. Furthermore, they were completely unhelpful in resolving document discrepancies. Rather than professionally guiding us through the IRS requirements, they were dismissive and "dragged their feet," forcing us to handle the IRS response ourselves to meet the March 27th deadline. They do not take their professional responsibilities seriously. Do not trust this firm with your money or your sanity. Picture attached of Joann's unprofessionalism.

    Income Tax Savers is recommended by our trusted financial advisor. The office is clean and staff is…read morenice. I however, had a very unpleasant experience with our accountant Bruce. Me and my husband got some refund this year. I asked him about an estimate tax for next year. I am an artist, and being as an artist I would like to prepare if there might be a financial hardship next year. He made a comment that "you earn NO money so you don't need to put the refund as an estimate tax next year unless you start earning a lot more money". Is he trying to help me or what?? Honestly I don't know. I earn money but not a lot, apparently in his standard. To me it was a very disrespectful comment. I work hard as an artist all my life. He just doesn't know about it, I hope...

    Gary Marcus, CPA - accountants - Updated May 2026

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