1. Gary M Shepard

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North Hollywood, CA

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Gary M Shepard

5.0 (1 review)

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Answer Financial

(21 reviews)

Valley Village

We purchased a ranch in Texas and they were able to save us over $2000.00 a year in our homeowners…read moreinsurance! Our agent was great! He stayed in contact and provided everything we needed for closing. Professional, great communication and I would highly recommend them!

Scam Scam Scam Scam Scam... No minus star…read more Geico Customer for 10 yrs. I was looking for insur can help me save some $, A friend referred me to Safeco On Dec 15th 2022 ( SAFECO). I Spoke w an Agent named Jay. Before he gave a quote He asked if I needed roadside services I said yes, and I told Jay I was single definitely needed roadside assistance and I included my previous incident I accidentally locked my dog in a car, Triple-A was my assistant, Before Jay hung up He confirmed that I had roadside services and car rental. Nov 21st2023 I locked my key in the car need roadside services. I called 4 times only to machines. when a live person did answer, He hung up on me. I did the text message for the roadside. to find out " Coverage expired or Not available $ 95 payment ". From Dec 2022- Nov 21 I was under the impression I had roadside services.. I called and texted Jay at 818 644 4671. He finally called me. Instead of apologizing and trying to help me, He was angry. At first, he said "The conversation took place a year ago I don't remember what was said", then he said "You refused the roadside service" I had to refresh Jay's memories of the conversation we had on Dec 15th 2022 ( When a person tells the truth He will remember it. the truth will set you free ) I had him on speaker so a friend could record the whole conversation. I told Jay Safeco was a scam I was going to report to BBB, he said I'll just say you refuse I don't care what you do or if you opt out of Safeco. lol useless and Unprofessional I checked my insurance online from Dec 2022-Nov 2023 payment was $246.60 every 3 months. 2023 Payment was $383.80. That's 274.40 additional charges for 6 months. I looked at the Safeco declaration letter... 6-month charges are the same SafeCo for 6 month $ 763.60 GEICO quote Verses The 6-month rate is $762.57. Safeco is a scam I had no tickets and never filed any claim with Safeco. I immediately called Geico and asked them to reinstate my coverage There are no honest reps like Geico, I had great experiences with I'm going to report this to BBB

Fred Loya Insurance

Fred Loya Insurance

(2 reviews)

Valley Glen

Nothing against this location in specific but the company itself…read more Avoid to acquire your insurance on this place, I have had multiple issues with them. 1. They sold me a full coverage insurance in my salvage title car, then they told me that if I got into a car accident they wouldn't cover it because it was salvage title. I asked why on earth they wouldn't sell me a full coverage policy if they were not gonna pay and they told me that my car registration didn't say salvage which is a lie because I bought my car on a salvage tittle. They also told me they don't check DMV records which I also think that it doesn't make sense. 2. We got into a car accident, the other person was at fault, I had the insurance documents from the other person and I call them, they told me they couldn't do anything for me unless I wanted to use my insurance to fix my car, otherwise I AM RESPONSIBLE of contacting the other insurance which I never heard of, all the insurance I know they content the other insurance place and fright for you. This place is horrible!!! Please do yourself a favor and DO NOT get insurance from this place!

This was the worst insurance company I have ever had, the lies and deception was just…read moreunbelieveable. When I got my insurance my sons who did not stay with me was excluded from my policy and I did not notice until the next day. When I called back the agent refuse to take them off. I was told I had to do automatic payments and when I confronted the main office and the Dept of Insurance, they claim I did not have to have it. God forbid I had an accident and was not the driver, and it was not our faught and they denied my claim and had me fight for my rights on my claim to pay for my vehicle to get fixed with my insurance company because the other company was low balling me and giving me the run-around, I never had problems with other insurance companies because they were regular companies. This company have their own policies and is base in Texas and insure people in low income areas that need auto insurance and Oh MY God this was the most horrible experience ever. I could not wait to get insurance from a real company so I went back to my previous company who treated my like a human being. As long as I live, I will never get insurance from this company again I have really learn a lesson from this bad experience because it was a total nightmare.

Gary M Shepard - insurance - Updated October 2026

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