Went to look at a bike that was advertised on Craigslist for $5500. When I got there the salesman said the price was $6900. Amazing how the price went up almost $1500 in the time it took me to get to the shop! Talk about inflation. Then they took the bike outside so I could hear the exhaust. Tried to hook up 3 different battery chargers to get the bike to start but it wouldn't. If you knew you had someone interested in one of your products, why wouldn't you make sure it at least starts before you show it to them? Ridiculous. So I left and sent a text message to the salesman about how he tried to price gouge me on a bike that wouldn't even start. His reply was very professional as you can see below. I hope you will avoid this shop at all costs. read more

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Purchase a CBR here many years ago and was thinking about it today. I remember having a very nice experience here and thought they deserved a good review, so here goes- If I were to buy another motorcycle, I would seriously consider traveling back to NC just to purchase from here. The entire staff was easy to deal with, friendly, and sold me a great bike for a great price. To top it off, I sold that same bike back to them about a year later and received exactly market value. I think these guys deal in a high volume of bikes and probably get a lot of repeat business. When I think of "southern hospitality," I will think of this place. I didn't take advantage of their custom services, but from what I saw, they do great work. I hope this place is still as nice as I remember it. read more

Terrible customer service. Called to get some information and buy OEM fairings and they never replied or called back. Poor business etiquette. read more

The folks at Garwood Customer Cycles have it going on! I have friends who have done business with the for years and have highly recommended them. After not having a street bike for several years, my son and I both bought bikes and took them to Garwood for some work. They were very fair on pricing of tires and other parts, take their time to make sure the correct options are selected and are very easy to work with on scheduling. When we arrived to have tires installed, they got the bike in and out quickly. While we were waiting for the tires to be installed, we purchased Sena headsets, got a great deal on them, and the guys even volunteered to install them for us. The other thing I noticed while in the show room is how polite and respectful the staff was in juggling the folks in front of them and on the phone. Oh, and they have some very nice used and custom built bikes in stock, it's worth a trip just to look at them. I can't recommend Garwood's enough! read more

I am so long overdue to write this review on the TERRIBLE service from this place. I had some custom work done on my Spyder worked with Josh for most part. Putting my parts on that I bring to them no issue. The problem comes in when buying from them LIE after LIE! They even go as far as to say someone died which is why it was taking so long to get the chrome hub for the custom wheel I had made for the rear of spyder. Why would u sell a 1500.00 chrome wheel without the hub to put it on the bike...should be expected right? Well not here u better ask all questions to say the least to the exacting detail! I had the wheel sent to me as I don't live near there thank goodness...I have never got the hub because of course it never came in..u know waiting for the "chrome guy" somebody gotta get blamed right? During the early waiting time I bought a custom chrome rotor for same bike that Josh promised would fit the bike of course when I have my service guy with wheel off he tells me it doesn't fit!Sh** Go back to Josh and he is conveniently confused of course. Says just send it back and he will get me the right one almost 2 years still not received it refunded for part guess because of the guy that supposedly died fault..I put in a claim with AMEX to get my money back cause these crooks wasn't giving my money for either part! AMEX said I would had to claim it in first 60 days which of course I couldn't due to processing time for custom wheel prep...these crooks are slick and I let my account default with AMEX as I am a STRONG believer in right is right! They shouldn't allow places like this to be able to accept AMEX if they gonna screw people over! Do yourself a HUGE favor go elsewhere if you are getting anything custom for your bike. If u don't u will very likely regret it like me just saying..I had saw reviews on them before and thought someone was just being sour..it was about them being fraudulent and guess what here I am with the factory hub off my old wheel to make the chrome wheel work...looking real dumb for not following sound advice! If one person does not patronize this business due to this it make it worthwhile as this is the best way to inform other consumers! I already have talked a few friends on the base away from them and told them to pass the word to others!!! I will continue to as long as I can not speak well they never made this dirty deal right and apparently aren't going to! This place is bad business!!! You have been warned..... read more

Poor customer service. Maybe face to face they might give you good service but I believe that you should be the same in person over the phone or the internet or whatever. That you cannot be one way in person and another was over the phone. Say what you mean and mean what you say. By far this is the worst service I have run into in a long time. When I did get someone on the phone they had me on hold till the cows came home. I timed it and I sat for 12m53s before it rang like someone was going to pick it up but it just went to the voicemail. Mind you I have already left a message before they don't return calls. To top it off I was told that I could not put a bike on layaway because they had to get back to all the people that submitted credit apps during the lockdown. Well if they can return those calls wouldn't mind have been just as important?? My money is green and spends just like everyone else. I believe customer service can make or break a business or at the bare minimum show you who you are really dealing with. I don't recommend Garwood custom cycles its a custom joke. read more

Garwood was absolutely amazing...at first. My husband and I bought a custom Hayabusa from them while we were both on deployment...using their military friendly program, we purchased it but had it stored in their shop until we got back. The service was amazing, they took care of everything extra my husband wanted done. A year or so later, my husband was riding and a piece of sheet metal tore through his left ferring. We brought he bike back to Garwood so we could keep the custom paint job matching. The ferring had to get replaced, they fixed some issue that was causing the bike to skip gears, and rebuilt the engine. No problem. They were amazing then, too, and even held on to the bike a couple extra weeks until we were able to make the 3 hour drive to go pick it up again...now here's where their true colors showed: we were at bike week in Daytona. Long story short my husband's bike was picked up by the local task force because they were checking the VINs of sport bikes and motors that day. The motor that we bought the bike with had been restamped. The police said it was scary how accurate this restamped number on the motor looked, but when they ran the numbers in whatever system they used, they found it to be a fake number. When asked where my husband got the bike, he told them we bought it from Garwood. The police were hoping we would have said off craigslist so they could arrest my husband for possession of stolen property. When we first called Garwood about this, the owner, Dave, seemed as shocked as we were! He said they would make it right. We had to sort out the details of what local shop in Daytona the bike was going to be taken to so the police could confiscate the motor. Once that was straightened out, we called Garwood again. Shockingly, Dave was extremely defensive this time and said they don't sell stolen parts at Garwood and the best they could do is do the labor to have a new motor installed, meaning: we pay for the motor and we pay them to install it. How can a company that is all about their customers, and especially their military customers nearly put one of their customers behind bars because of something like this and not make it right??? Saying we are extremely disappointed and disgusted with this company is not saying enough. read more