I have not been to this practice but while looking for new PCP came across this on Yelp. I called…read morethe number listed merely to ask if they are part of the Baystate Health System. No one answers the phone, just voice mail. If you wanted to become a new patient, you apparently have to download a form online or go directly to the office and pick up a form. To me, a very odd way to do things. I'll look elsewhere.

I am posting this on behalf of my elderly father, who doesn't do Yelp, but still has strong…read moreopinions about the quality of care he has received from this office. Dr. Fanti has been my dad's primary care doctor for at least five years and before Dr. Fanti came on to the practice, Dr. Egelhofer was his doctor. They've both been great and so has the entire practice. They are extremely patient with my dad and me, his caretaker, and always get back to us with answers to any questions we have. Dad also appreciates the extra service they have where someone checks in with him via telephone once a month to see how he's doing and then reports to Dr. Fanti. Dad feels very well taken care of and I agree with that assessment. Good folks, great service.

I've had her as my primary for over a decade my whole family sees her from my parents to siblings…read moreto in laws. She may be rough at first but I'm puertorican and we are used to the "tough love" everytime I have an issue she resolves it she is compassionate and caring even if it on a video call and she can only see what's happening she orders what I need and it gets resolved I think she is amazing she goes above and beyond to make sure everything is in order and sometimes just like everyone else we get forgetful especially when we get busy I love my doctor she is amazing and I'm blessed to have her in my life and in my families lives

SHE IS A HORRIBLE HORRIBLE DOCTOR. She is rude, unkind, dismissive and didn't order the test that I…read moreactually asked for. I asked to get a Lyme test and I got the blood drawn but she had forgotten to put it on the sheet. I told her I needed to get allergy shots and she just told me to get rid of my cat.

Doctor O'Neill is a great doc and I'd highly recommend him. He takes the time to get to know…read morewhat's going on when you visit - you don't feel rushed through. He's also not one of those doctor's that takes a 10 second look at you and promptly writes a prescription that you may not need - he takes steps that make sense and that are progressive. The other staff at Enfield Medical Associates are great too - especially Margie. They are part of Springfield Medical Associates.

Dr. O'Neill is an Awesome MD! I am a long experienced RN and my husband and I travel down from VT…read moreto see Dr.O'Neill as our PCP. We've been seeing him for the past 20 years and there is no physician who even comes close to his honest, CARING, expert care. He is a rare gem these days in the medical community. He focuses on your wellness besides your illness. He has great respect for each patient and their own knowledge of their body. And Margie his nurse if SO nice and very efficient! Love her too - a great team together!! THANK YOU, BOTH!!!

Superb experience. The staff is amazing, the caring and professionalism are exceptional. And,…read moreafter ordering the tests I needed, they followed up and called me with results in one da6.

I have been seeing Hassen Borhot NP for the past year and a half to loose weight. I have lost a…read moretotal of 135 pounds and appreciate everything Hassen has done for me. When I arrive at the office I never have to wait more than a few minutes, the office staff is always polite, knowledgeable, and returns my calls or my messages promptly. I appreciate them guiding me through this battle.

My husband was so enthusiastic about the help he received from Jeff - spent time with him and was…read morevery helpful. However - after the appointment - never heard from ANYONE AGAIN. I would not have a lot of faith in this company - or maybe just Jeff, but then again, my husband called back and spoke to a woman who also promised we would hear from someone - and then we didn't. Hearing issues are difficult to begin with for anyone - but when someone promises that they can help you and then never bothers with you again - it makes it even more difficult. What's happened to common courtesy?

Front Desk staff is always friendly. That is the only positive thing thing I have too say about…read morethis practice. Don't walk....run in any other direction. I concede that in general, the state of Primary Care Practice is in Crisis. Not trouble, crisis. Given that, its much worse here.

Let me begin by saying I just moved to Middletown about 5 years ago. I came from the Danbury area…read moreand I have been trying to find a new PCP ever since. I saw 2 different providers and needless to say I was not at all happy with the care I received. So the search continued... I had my first appointment with Dr. Marie Monticciolo in Rocky Hill yesterday. I felt that I needed to complete a review for the entire process, start to finish. From the time I called to schedule my appointment until the time I scheduled my next appointment was completely fabulous!! The staff at the desk were SO friendly. Dr. Marie Monticciolo also was so friendly... and knowledgeable...and thorough! She took me into her office first, and went through all of my active diagnoses and medications... then took me across the hall to the exam room and did a full assessment. I needed to make a follow up appointment per her request for something she was concerned about. She gave me some papers I'd need from her to have a few things done like blood work, and I was on my way!! The appointment took about an hour and I sincerely feel positive! She made me extremely comfortable and listened to!! I would highly recommend her to anyone whose looking for a PCP. A+ from office staff to Dr. Marie Monticciolo !!! Thank you all so much!!I finally found a new doctor!!!!

Marie Monticciolo, MD has been my primary care physician for several years. Both her and her…read morehusband (Richard Monticciolo, MD) run an internal medicine practice where one on one patient care is not seen as an inconvenience but as an integral part of their treatment philosophy. Prior to initiating treatment with Dr. Monticciolo, I was treated with several physicians through Hartford Medical Group. However, I was finding it increasingly hard to get an appointment, and once I did I found that I spent longer in the waiting room than actually having a consult with my physician. Many times I was not even seen by an M.D. but his or her PA. Regardless of who saw me, half the appointment was spent reviewing my medical history before getting to why I was actually there. I felt that I was a co-pay and not a patient and upon that realization I knew it was time for a change. Since I have begun to see Dr. Monticciolo, I have ALWAYS been treated by her. The practice is small (just her and her husband) and there is not a lot of frills to their office. You will not find your medical records stored electronically or fancy diagnostic tools, but what you will find is a doctor that knows her patients, is willing to talk (yes - talk) with them in her office before the examination, and refer you to another physician if she feels it is necessary. My medical records may be handwritten but I know that they have all been meticulously written by Dr. Monticciolo who - from the routine wellness visit to more serious matters - will give me sound medical advice and excellent patient care.